Principal Customer Education Program Manager @ Clever Inc. | Customer Education Expert
Hey folks! It's week eight of 2% Better 💪 , where I highlight an operational improvement my team is implementing that's not world-changing but gives us a meaningful small efficiency gain. It's time to talk about single-sourcing content, with the power of iorad. 📓 Summary: We offer content packaged in many ways, from robust certifications to quick product spotlights. Instead of completely re-building content for each of these courses, we use iorad to create a source of truth that can be reused anywhere. 🌀 Background: With 60+ courses covering every product feature Clever Inc. offers, my team has a lot of content to manage. Plus, features are constantly changing and improving. #SAASLife 😂 To get ahead of these changes, we use iorad clickable tutorials, which offer two key benefits: 1.) We can use these across multiple courses without issue: they're embedded in Skilljar, similar to a video. 2.) When we update an iorad, it dynamically updates *everywhere* -- whether it's linked in an email or embedded in a course. Every time a product changes, we can quickly update the iorad and rest assured everyone has access to the newest version. 📈 Impact: We save ~2 hours each time we need to make updates to our content, thanks to iorad's single sourcing. That adds up to a work week or more saved every year! #CustomerEducation #CusEd #CustomerSuccess #Efficiency #EdTech #SAAS #2percentbetter See past posts here: 1️⃣ https://lnkd.in/gB3FhZa9 2️⃣ https://lnkd.in/gV6h3rBe 3️⃣ https://lnkd.in/g9u_cvgt 4️⃣ https://lnkd.in/gcebWtzq 5️⃣ https://lnkd.in/gvt58Z_K 6️⃣ https://lnkd.in/gyqYmQFk 7️⃣ https://lnkd.in/gx2EgpgD
Kyle Miller
3mo
Thanks for sharing, Blair. The ability to dynamically update content everywhere instantly is a game-changer, especially in the fast-paced world of SaaS. Kudos to you and the team for continually finding innovative solutions to improve efficiency!
Thanks for sharing your team’s best practices, Blair!
Sean Adams
3mo
Thanks for the shoutout Blair! Love seeing these use cases!
I build learning programs for technical training & customer education teams 📖 ATD Author 📖 Bonafide Bookworm
3moThis sounds like a great idea, manually updating slide decks to reflect new software releases can be a time suck.