Mitsubishi Motors North America, Inc.’s Post

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In the world of recruitment, finding the perfect candidate can often feel like searching for a needle in a haystack. But what happens when you're faced with the opposite challenge and have too many qualified candidates for a particular role? Our latest video discusses the process of narrowing down candidates when looking for a Senior Help Desk Technician. Check it out here: https://lnkd.in/eepbtaEH

A Day in the Life of a Remote Computer Helpdesk Technician For the past 15 years, I've had the privilege of working as a computer repair and helpdesk technician, a role that is as rewarding as it is challenging. Every day is a new adventure, filled with opportunities to solve problems and make a difference in the lives of those I assist. Morning Routine: The day typically begins with a review of pending tickets and prioritizing tasks. It's crucial to address urgent issues first, ensuring minimal disruption to users' workflows. Problem-Solving: Throughout the day, I tackle a variety of technical issues, from software glitches to hardware malfunctions. Each problem is unique, requiring a blend of technical knowledge and creative thinking to resolve efficiently. Communication: A significant part of my role involves communicating with users. Whether it's providing step-by-step guidance over the phone or crafting detailed email instructions, clear communication is key to ensuring users feel supported and informed. Continuous Learning: Technology is constantly evolving, and staying updated is essential. I dedicate time each day to learning about new tools and techniques, ensuring I can provide the best possible support. Team Collaboration: Collaboration with colleagues is vital. Sharing insights and strategies not only enhances our collective knowledge but also fosters a supportive work environment. End-of-Day Wrap-Up: As the day winds down, I review the day's accomplishments and prepare for the next. It's a moment to reflect on the impact made and the satisfaction of helping others navigate their tech challenges. Being a computer helpdesk technician is more than just a job; it's about making technology accessible and ensuring it works seamlessly for everyone. Here's to many more years of solving problems and empowering users! #helpdesk #computerrepair #technician #network #jobrecruter

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

Should I Focus on IT Management or Return to Sysadmin Roles? Answers: https://lnkd.in/gx36Qk7Y #CareerAdvice #ITManagement #TechJourney Hey everyone! 😊 I’m a 31-year-old guy from Italy, and I’ve been on quite the journey in the IT world. I kicked things off at 25 as a first-level Help Desk technician, armed only with my high school diploma. But I didn’t stop there—I taught myself a ton online, eventually snagging a sysadmin job. For the past year, I've been in a managerial role as an IT Support Specialist in a big company, which has been a fantastic experience, especially since I really enjoy management. However, I’ve hit a bit of a wall. My current situation isn’t allowing me to grow much in either IT or management. So now I find myself at a bit of a crossroads... Here’s what I’m pondering: Option 1: Invest in IT management skills Pros: Moving up in the management hierarchy could lead to exciting opportunities. It’s a path that could diversify my skill set. Cons: The IT management market feels saturated. As someone without a degree, it might be a tough climb. 😅 Option 2: Go back to sysadmin Pros: Getting back into the technical side could renew my ...

Can a L1 Service Desk Role Fast-Track Your IT Career Skills? Answers: https://lnkd.in/ganp7Jpn #ServiceDesk #CareerGrowth #ITSkills Hey everyone! 😊 I'm curious to hear your experiences with Service Desk L1 jobs. Have you found yourself in a position where you not only tackled daily tasks but also picked up some valuable skills that helped you level up in your career? Here are a few areas I’ve been thinking about that could really boost your skills on the job: Enterprise Networks: Understanding how networks operate can be a game-changer. VLANs and Switches: These components are crucial for managing data traffic efficiently. IPv4 vs IPv6: Knowing the difference between these two can greatly enhance your troubleshooting skills. Security Measures: It's essential to know how to protect your systems from threats. Scripting: Learning some basic scripting can automate tasks and streamline processes. Endpoint Configuration Managers: Managing devices effectively is key in any IT environment. Imagine being able to learn these things right at your job instead of having to do it in your spare time! It can make such a difference in your professional development a...

KU IT's NOC is hiring a night shift lead. Here's the link for those Operations types in my connections, who also have flexible circadian rhythms. (And yes, for the 455th time, I had to look up spelling of "rhythm." If you know how to spell that word, you might be part of the problem. It makes absolutely no sense. Does mentioning this help KU find a new employee? Probably not. And why does the job posting specifically say, "work schedule does not overlap with John's"? That seems a little specific and mean-spirited. Anyway, Rock Chalk!) https://lnkd.in/g8NVtjyu

Greetings from Unique System!! We are Hiring for IT Helpdesk Technician with fully Remote Position Position: #IT_Helpdesk_Technician Location: Remote in India Interested candidates can share their resume on rupesh.lukare@systemskills.com Description: #Technical_Support: Providing #support\ #helpdesk to users experiencing #technical_issues. This can include #troubleshooting problems, running PowerShell scripts, #L1 to #L4 diagnosing #system errors\issues and offering immediate solutions or workarounds. #System_Maintenance: Regularly checking and maintaining IT systems to ensure they function smoothly. This includes software updates, hardware repairs, and network checks. #User_Assistance_and_Training: Helping users understand and efficiently use various #IT tools and #software. This may involve creating user guides, conducting training sessions, or offering one-on-one assistance. #Process_Improvement: Continually assess current processes for potential improvements using PowerShell automation. Collaborate with the IT team to implement automation strategies. #Network_Management: Overseeing and maintaining the organizations internal and external networks. This includes network security, connectivity issues, and managing #network access for users. #DataManagement and Security: Ensuring the security and integrity of data. This involves implementing data backup procedures, data recovery plans, and security measures to protect sensitive information. Documentation: Maintain accurate documentation of updates, processes, scripts and related systems. Problem-Solving: Identifying and solving complex IT issues, which require analytical skills and creative thinking. Staying Updated with Technology Trends: Keeping up to date with the latest technology trends and developments to recommend upgrades and improvements. Collaboration and Communication: Working with various teams and departments to ensure IT alignment with business goals. Good communication skills are essential to explain technical concepts in non-technical terms.