MJIC’s Post

#WhyRoomsDivision. Rooms being the core products of a hotel business are managed by the department of ‘rooms division’.However, not all hotels, particularly some small-scaled ones have rooms division due to their limited room numbers and human resources. Rooms division usually comprises two major departments – front office and housekeeping. Rooms division also comprises other sub-units such as Reservations, Telephone and Uniformed Service. Sometimes, these three sub-units are grouped under the front office for simplicity. In general, the rooms division comprises two major departments, the front office and housekeeping, which are involved in the sales or services of rooms to guests. The two departments therefore work hand in hand; e.g front office depends heavily on housekeeping for their cleaning of rooms before they can be sold to the guests,Managers of the two major departments would find it quite difficult to resolve problems and it is quite obvious that they may sometimes have bias in protecting their own staff. The position of director in rooms division helps solving this problem as he/she is the onlyone who manages both departments. The position requires the manager to have solid experience in both front office and housekeeping who will have a better understanding of the operations and strategies in handing the conflicts between the two departments.

GM means genie out of the bottle,, Although this sounds like a joke, this is the situation of us hotel employees today. Respected Hotel Owner and Group Hotel CEO, You are requested to please consider us as human beings. Because now you want GM in HOD's salary but you want all HOD's work to be done by one person. 1. See Operation 2. Bring the business to the sales call 3. Keep your account complete 4. GM also has to look after the maintenance work. 5. If there is no staff, sometimes service has to be done in the front office and sometimes in the restaurant. Even if we do all this work without any complaint, the only complaint is that the owner is not satisfied. Sir, now you tell me how to satisfy, because we can do everything, but cannot flatter. So you need a nice sycophant genie type staff instead of your nice staff. Who always keeps saying this. Jo Hukum mere aaka #hoteliers #hoteljobs #groupshotel #standaloneproperties

Are You Acting Like the Owner of the Hotel? #walklikeyouownthehotel Walk like you own the hotel and you will never fail….. #hotelsindustry #hhrr #peopleandcultute Let me ask you a simple question: Are you acting like the owner of the hotel you manage? or are you just checking boxes to get through the day? Because there’s a world of difference between the two. Owners don’t clock in and out; they live and breathe the success of their property. They look at every corner, every interaction, every dollar spent, and think, How can I make this better? If that’s not your mindset, you’re missing out on the magic of true leadership. I’ll never forget the time I walked into a hotel lobby at 5 a.m., unannounced. The front desk agent didn’t even look up. I stood there for a good two minutes before she acknowledged me. Was she doing her job? Sure, technically. But was she acting like she owned that space? Not even close. An owner would’ve been alert, welcoming, and ready to serve, even at the crack of dawn. Acting like an owner means you stop waiting for someone else to fix the problems you see. That broken coffee machine in the staff breakroom? You don’t wait for maintenance to get around to it. You call someone, or better yet, figure it out yourself. When I was managing a resort, I once grabbed a wrench and fixed a leaky faucet in a guest room myself because I knew it couldn’t wait. The guest left a glowing review—not for the fix itself but because they felt valued. That’s the owner’s mentality. It’s also about the little things. Owners don’t walk past smudged windows or ignore a limp plant in the lobby. They see every detail as a reflection of their brand. I once spent an entire afternoon rearranging the furniture in the lobby to create a cozier flow because I noticed guests were always gravitating toward one awkward corner. Did anyone ask me to do that? Nope. But guests started lingering longer, and F&B sales from the lobby bar shot up 10% that month. And let’s not forget about the people. Owners don’t just manage staff; they invest in them. I make it a point to know every employee’s name, their goals, and their challenges. I’ve had housekeepers tell me about their kids’ soccer games and front desk agents share their dreams of moving into management. That’s not small talk—it’s trust. And trust builds loyalty, which trickles down to the guest experience. So, are you acting like the owner? Are you walking through your property with a sense of pride and accountability, or are you just crossing tasks off a list? Because when you start thinking and acting like it’s your name on the sign out front, everything changes. You stop being just a manager and become a leader. And trust me, everyone—from your team to your guests—can feel the difference. The question isn’t whether you can think like an owner. The question is, why wouldn’t you? #OwnTheExperience Victoria Meyers

Peak Housekeeping Performance: Can Time & Motion Studies Help? Amid ongoing labor shortages, rising costs, and market volatility, hoteliers are determined to leave no stone unturned to save time, money, and resources.   Drawing inspiration from the industrial manufacturing sector, hospitality leaders often recommend ‘time and motion studies’ to optimize housekeeping processes. But, are time and motion studies effective? Read our blog to learn why veteran housekeeping managers frequently commission these studies:  https://lnkd.in/g8SiftNH #HospitalityStrategies #HotelOperations #HotelHousekeeping

High turnover is costing your hospitality business more than you think! 👀 It impacts guest satisfaction, consistency, and service quality. Retention starts with hiring the right culture fit and offering clear paths for growth. 🌱 Create a supportive, empathetic work environment to keep your team happy and engaged. Want more tips to elevate your business? Follow me for insights on building strong, loyal teams! 👇 Reach Recruiting #recruiter #jobrecruiter #hospitalityrecruiter #restaurantmanagement #managementtips #hospitalityhiring #reachrecruiting #hospitalitymanagement #hospitality #hospitalityindustry #hotelmanagement #hotel #hotelier #hotels #highturnover #companyturnover

As Housekeeping Appreciation Week draws to a close, I’ll take a punt that 80% of GMs have not acknowledged their Head Housekeeper this week.🤬 I am connected with many Head Housekeepers in my professional network and I follow 100s of hotels. The posts I have seen this week celebrating the hard work of housekeeping teams have mostly come from other housekeepers. This has led me to wonder if GMs are unaware of this important week. 🍂Once a year, at the end of the summer season, housekeeping takes a moment to reflect and pat themselves on the back. Head Housekeepers evaluate the season, team performance, guest scores, relationships with other departments, budget adherence, and the level of support and appreciation from their GM. Do not underestimate the importance of that last one! This is also the time when HHKs decide whether they want to return for another season. A small gesture of appreciation can have a significant impact and does not have to be expensive. 🍔It could be a meal for two in the restaurant. 🏩a complimentary night's stay in a partner hotel. a spa treatment. ⛳a round of golf. or a gift like flowers, chocolate, wine, whisky, or perfume - something you know your HHK would appreciate. I look forward to my feed being flooded with smiling HHks tomorrow. 💐💐💐 If your HHK does decide to leave, feel free to contact me for their exit interview/handover plan. If you have had a revolving door of HHKs I can help provide insights on how to retain their replacement. #GM #GMs #Hotels #Hotelsandresorts #caravanparks #tourism #Housekeeping

🌟 The Power of Teamwork in the Hotel Industry 🌟 In the hospitality sector, exceptional guest experiences are never the result of a single effort. The success of a hotel is built on the foundation of a dedicated team working seamlessly together. Here’s why teamwork is crucial in the hotel industry: Enhanced Guest Experience: From the front desk to housekeeping, every department plays a vital role in creating a memorable stay for our guests. When team members collaborate effectively, it ensures that every guest touchpoint is handled with care and professionalism. Diverse Skills and Expertise: The hotel industry thrives on the diverse skills and expertise of its team members. Whether it’s the culinary creativity of the kitchen staff or the meticulous attention to detail of the housekeeping team, every contribution is essential to our success. Efficient Operations: A well-coordinated team can handle the complexities of hotel operations more efficiently. By working together, we can streamline processes, manage peak times smoothly, and ensure that every guest’s needs are met promptly. Problem Solving: Challenges are inevitable in the hospitality industry, but a strong team can tackle them head-on. By pooling resources and ideas, we can find innovative solutions and turn potential issues into opportunities for improvement. Personal and Professional Growth: The collaborative environment in hotels fosters personal and professional development. Team members learn from each other, build essential soft skills, and grow together, creating a positive and supportive workplace culture. The strength of the hotel lies in the unity and collaboration of the team. By valuing and investing in teamwork, we ensure not only the satisfaction of our guests but also the long-term success of our establishment. #Teamwork #Hospitality #GuestExperience #Collaboration #HotelIndustry #Success

💰 💸 Let's talk tipping! 💰 💸 I have been in the industry for 20+ years and I am still confused. 😩 When hosting events at hotels, how do you decide WHO to tip and HOW MUCH? From banquet staff to front desk teams, everyone plays a role in event success. Here are our guidelines for The Beyond Collection Summits: 🛎️ CSM (Client Services Manager): $250+ 🎤 AV Team: $100 (if exceptional) 🛌 Housekeeping: $30 per person 🚗 Valet: $20 per car 🧳 Bellman: $20 or $5 per piece of luggage 🍮 Outstanding Others: $20–$50 each 📽️ Watch the video and drop your tipping strategies in the comments! 👇 Do you follow a set structure or base it on service levels? Let’s start the conversation. #EventPlanning #HospitalityTips #MeetingPlanners #EventSuccess #TippingEtiquette #PlannerLife

🌟 The Heart of Hospitality: Every Detail Matters! 🌟 In the hospitality industry, it's often said that we don't just serve guests, we create experiences. Whether you're at the front desk, ensuring a warm welcome, or behind the scenes in housekeeping, perfecting the details—every role is essential to crafting unforgettable stays. 💼 As hospitality professionals, we face unique challenges every day. Long hours, diverse guest expectations, and unexpected surprises come with the territory. But it’s also what makes this industry incredibly rewarding. Each interaction is an opportunity to brighten someone’s day, and every small act of service creates lasting memories. 💡 Remember: You are the reason someone’s journey feels like home. The attention to detail you bring can turn a good stay into a great one. Your passion for people fuels the magic behind hospitality. Let's continue to lead with empathy, work with passion, and always strive for excellence. Together, we shape the experiences that make our industry extraordinary! 💫 #HospitalityHeroes #GuestExperience #ServiceExcellence #PassionForHospitality #Teamwork

How to be a megalomaniac Emperor!! sorry..... Hotel General Manager!! 1. Prioritize your ego and personal agendas over the well being of your employees. This will lead to widespread demoralization and lack of motivation but no worries, this way you can push all the blame on why the hotel is not doing well to them and get to call them stupid in management meetings for the next few years of your employment contract! (mwahahahahaha - evil laugh 😃) 2. Create a culture of fear and silence, where your employees are hesitant to share their thoughts or challenge your decisions. This will reduce creativity, innovation, and problem solving, as your employees will be afraid to voice their concerns or propose new solutions. 3. Micromanage, take credit for others people's work and dismiss the contributions of team your employees as this can erode trust and team work within the departments. 4. Screw it up bad enough that your future successors will take forever to clean up your shit. Make a hole big enough that no one could possibly cover it back for the next 10 years......