It's rare I watch or listen to a podcast and am inspired. Remembering the word, "inspire" comes from the root, "in spirit", we can say my inspiration has its roots in love, which is exactly what this podcast speaks to: Love as a guiding principle in the leadership, management, and delivery of excellent healthcare.
Apurv Gupta, MD, MPH, Stephanie Feals and guest, Erik Anderson of Adventist Health Castle go deep into the practical application of love in creating the excellence in healthcare delivery that wins a National Baldrige Award.
But it's so much more than winning this prestigious award. It's about the love that brings together leadership, staff, patients, families and community. Together we're better, yes?
The powerful principles that are the foundation of a great organization must now include love. For Adventist Health Castle: Love Matters. For Dr. Gupta and Premier Inc.: A Loving Organization. For 3DHealthcare: Loving Systems.
I so love and respect the many kindred spirits who are working so hard to make healthcare better. Having said that, isn't it time, as the song says, to give love a chance.
If not now, when? If not us, who?
#ALovingOrganization #LoveMatters #3DLovingSystems #3DHealthcare
@erik-anderson-601a8591/, Patient Care Executive at Adventist Health, says from the moment he joined the organization he knew it felt different. He said he felt the sense of Aloha.
Treating patients and employees like Ohana - or family - is in their DNA. Erik told us that like with any family, there needs to be trust, transparency, and sometimes even tough love for accountability, which is a two-way street.
The team at Adventist Health Castle listens to the community and deeply values that feedback when choosing how to best serve their patients and teams. Their holistic approach includes community-centered events like Christmas tree lightings, speaking to students, and other ways that encourage the community to become a partner in their healthcare.
Their commitment to clinical excellence combined with their “Love Matters” campaign lead them to a Baldrige Award win in 2017.
To hear more about this remarkable organization, and learn more about how they teach empathy, value vulnerability, and “measure what they treasure”, check out the full interview with Erik:
https://lnkd.in/eJe7qwmM
Learn more about Adventist Health Castle: https://lnkd.in/e4FzbHVB
Topical time codes:
00:43 - Feeling the Aloha
1:51 - Culture within the organization, Ohana
3:55 - Teaching empathy
7:04 - Love Matters campaign and Baldrige Award win
8:30 - How to connect with the community
11:28 - Community engagement
16:15 - Trust, transparency, and tough love
18:52 - Gratitude as part of Love Matters
#healthcare #CompassionateCare #communityengagement #particpatorymedicine #aloha #ohana
Communications and Public Affairs Professional with a Love for All Things Milwaukee
5moOh my goodness! So so deserved! Congratulations, Bailey Murph, MPH, Caroline Reinwald, Betsy Vornholt, Christopher Trejo, and Christina Drain BA, BD (DONA), BADT C-FSD, CLCE, CCCE!!!!!!