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We are excited to share that the Federal Communications Commission has officially adopted georouting for the 988 Suicide & Crisis Lifeline. This important step will help ensure that callers to 988 are connected to crisis centers in their local area, based on their geographic location rather than their phone number's area code. By improving response times and connecting people to local resources, this change will have a profound impact on individuals in crisis, helping them access life-saving care more quickly and effectively. In its first two years, more than 10 million people reached out to the 988 Lifeline, and georouting will allow crisis counselors to better address the specific needs of each caller by understanding their local context. Additionally, the FCC is now proposing similar georouting requirements for 988 text messages, enhancing support for text users in crisis. This move represents a major advancement in the accessibility and efficiency of the 988 Lifeline. Read the full FCC Statement here: https://lnkd.in/g7fsPk7K

Discover the importance of effective outage communications in our ultimate guide. When emergencies strike, it's not just about resolving the issue quickly, but also keeping your customers informed and safe. Learn more in our latest blog: https://lnkd.in/ddkHqHMS. #OutageCommunications

State 911 Bill Tracking Database Updated with 2023 Key Enacted Legislation NCSL.org features database of all state 911 legislation The NHTSA National 911 Program and the National Conference of State Legislatures (NCSL) have released the summary of 2023 key enacted 911 legislation. Every year, states consider or enact legislation with the goal of improving and supporting the efficiency of 911 services. View 2023 Legislation The State 911 Bill Tracking Database is a resource for states to improve their emergency communications operations and research, as well as compare legislative efforts in other states. In 2023, 21 states enacted 38 911-related bills, primarily pertaining to NG911, training standards for telecommunicators, reclassification of telecommunicators and 911 fees. Database: https://lnkd.in/eWvK6qcu

State 911 Bill Tracking Database Updated with 2023 Key Enacted Legislation NCSL.org features database of all state 911 legislation The NHTSA National 911 Program and the National Conference of State Legislatures (NCSL) have released the summary of 2023 key enacted 911 legislation. Every year, states consider or enact legislation with the goal of improving and supporting the efficiency of 911 services. View 2023 Legislation The State 911 Bill Tracking Database is a resource for states to improve their emergency communications operations and research, as well as compare legislative efforts in other states. In 2023, 21 states enacted 38 911-related bills, primarily pertaining to NG911, training standards for telecommunicators, reclassification of telecommunicators and 911 fees. Database: https://lnkd.in/eWvK6qcu

State 911 Bill Tracking Database Updated with 2023 Key Enacted Legislation NCSL.org features database of all state 911 legislation The NHTSA National 911 Program and the National Conference of State Legislatures (NCSL) have released the summary of 2023 key enacted 911 legislation. Every year, states consider or enact legislation with the goal of improving and supporting the efficiency of 911 services. View 2023 Legislation The State 911 Bill Tracking Database is a resource for states to improve their emergency communications operations and research, as well as compare legislative efforts in other states. In 2023, 21 states enacted 38 911-related bills, primarily pertaining to NG911, training standards for telecommunicators, reclassification of telecommunicators and 911 fees. Database: https://lnkd.in/eWvK6qcu

State 911 Bill Tracking Database Updated with 2023 Key Enacted Legislation NCSL.org features database of all state 911 legislation The NHTSA National 911 Program and the National Conference of State Legislatures (NCSL) have released the summary of 2023 key enacted 911 legislation. Every year, states consider or enact legislation with the goal of improving and supporting the efficiency of 911 services. View 2023 Legislation The State 911 Bill Tracking Database is a resource for states to improve their emergency communications operations and research, as well as compare legislative efforts in other states. In 2023, 21 states enacted 38 911-related bills, primarily pertaining to NG911, training standards for telecommunicators, reclassification of telecommunicators and 911 fees. Database: https://lnkd.in/eWvK6qcu

Hello, LinkedIn community! 👋 Emergencies and power outages can pose significant challenges for businesses, schools, and essential services. The key to overcoming these challenges is not just a quick resolution, but also clear and concise communication with our customers. 📢👥 A well-defined outage communication plan is crucial in times of crisis. It not only helps in keeping customers informed about your actions but also reinforces their trust in your services. 📑💡 Moreover, it's essential to communicate proactively, even when the news is not favorable. This transparency can help boost customer satisfaction and unify everyone experiencing the same problem. 🤝🌐 Remember, our customers deserve excellent service and clear communication, especially during challenging times. Let's keep inspiring loyalty by demonstrating our commitment to serve them well and keeping them safe by sharing vital information. 🤗💼 Stay safe and keep empowering your customers! 💪🌟 #CustomerService #Communication #EmergencyManagement #BusinessContinuity

Discover the importance of effective outage communications in our ultimate guide. When emergencies strike, it's not just about resolving the issue quickly, but also keeping your customers informed and safe. Learn more in our latest blog: https://lnkd.in/epdkqRw7. #OutageCommunications

🚫 BT is facing significant fines after failing to connect 999 emergency calls. This is a major concern for public safety and highlights the importance of reliable emergency services. Learn more about the consequences of these failures and the impact on the community. #BT #PublicSafety #EmergencyServices https://ift.tt/Qu5Lbvg

The Federal Communications Commission mandated all carriers implement STIR/SHAKEN to ensure proper call signing to help carriers distinguish legitimate calls from robocalls. Watch the video below and download our report to learn more about the impact STIR/SHAKEN has had on robocall volume: https://bit.ly/3w3wmCR #STIRSHAKEN #Robocalls #Report