Momos’ Post

Customers don’t read documentation. No one does. But they will certainly ask questions and open a ticket. This is exactly where deploying an AI Agent trained on your documentation can help reduce support costs by almost 70%. 🤯 This precise challenge is one that many of our Agency Customers are leveraging Stammer to solve for their clients. All white labeled under their own brand. With Stammer's AI Agents, businesses can ensure that their customers get the answers they need, when they need them, without the need for extensive human intervention. This not only enhances customer satisfaction but also frees up valuable resources, allowing support teams to focus on more complex issues that will actually drive the business forward. 🚀

It’s our biggest event of the year! Save your seat for Frontlines and join to learn: 🤖 The best way to leverage AI to grow your business faster and gain insights into what customers *really* want  🚀 The latest innovations in Front’s all-in-one customer service platform  💡 How to ensure your company culture, tools, and processes enable frontline employees to meet — and exceed — customer expectations

🌟 Transform Your Customer Service Game with AI! 🌟 In today's fast-paced world, responsiveness is key to customer satisfaction. Our AI-driven chatbots can revolutionize how you handle queries, providing instant, 24/7 support to your customers. Imagine a world where no customer has to wait for answers – that's the world we can help you create! Here’s how AI chatbots can benefit your business: 🚀 Immediate response times, increasing customer satisfaction. 🚀 Reduced workload for your team, allowing them to focus on complex issues.

If you have customers then this is an event you shouldn’t miss. Customers demand more. AI makes it possible. Learn exactly how by signing up for this webinar. Link in comments

🤖 With our multi-agent setup, our AI workers can chat amongst themselves, hand off tasks, and streamline workflows. It’s teamwork, but with AI! 👉 Case in point: One of our retail clients initially used our product advisory agent for all sorts of queries. But guess what? Nearly 30% of these were about shipping and returns – quite the busy bee! 🔄 To make things more efficient, we built a special agent just for shipping and returns. This new AI pal not only sped up response times but was also trained to handle these specific inquiries. 💡 Plus, we integrated this agent directly with Zendesk. So, it automatically pushes tickets where needed, ensuring that any follow-ups that need that human touch are seamlessly transitioned. 📊 Impact? Huge! Our client saw faster query resolutions and better customer satisfaction. We’re talking about making life easier for hundreds of customers daily!

Be part of the AI revolution! Our webinar brings together industry leaders to share insights on the cutting-edge innovations driving customer satisfaction. This is the event everyone in the know will be attending—don’t miss your chance to stay ahead!   Register here: https://lnkd.in/gUv5S8tt #webinar #aitransformation

Have you ever wondered how to truly understand your customers’ needs and experiences? Ascendo AI’s “Voice of the Customer” module might just be the solution we’ve all been waiting for. This innovative tool uses AI to detect new issues in real time, providing concrete product feedback and helping to reduce churn. It puts the customer at the center and drives actions around what is best for them. But that’s not all! It also provides a real-time pulse of the customer, letting trends and patterns drive decisions in your Support Operations. https://lnkd.in/dAMhbDUN So, let’s get the conversation started with these questions: -How are you currently understanding and acting on the voice of your customers? -What challenges are you facing in capturing the real-time pulse of your customers? -How do you see AI transforming the way we understand our customers? -What steps are you taking to reduce churn and increase customer satisfaction? Looking forward to your thoughts and insights in the comment Section! #CustomerService #VoiceOfTheCustomer #Ascendo

🚀 Our latest product — SuperSAT — is on Product Hunt! Use the link in the comments to visit and comment 🚀 SuperSAT is our new AI tool that instantly predicts customer satisfaction! For the first time, companies now have real-time visibility into how customers perceive interactions with agents. In turn, brands can intervene and save conversations, ultimately creating happier customers and retaining super-satisfied customers. Shoutout to two HiOperator colleagues, John Shoumbert and Enoch Tsai for all the developer work they put into SuperSAT. Visit and comment on our Product Hunt campaign to enjoy SuperSAT at 50% off for 3 months — sharing real-time customer satisfaction metrics with company leaders. [Link in Comments]

Here are 6 ways to improve Customer Retention with AI. Private message me if you have questions.

Big Telco is starting to build GenAI experiences in house. Verizon is hoping to impact customer experience with new GenAI tools that include a Personal Research Assistant for accurate information, "Fast Pass" for efficient customer pairing, and a Personal Shopper for tailored solutions. This customer service use case seems like the right place to start for so many of the services that we have come to rely on but deplore the customer service experience. This article gets into the details on the use case and how Verizon deployed the solution. https://lnkd.in/g2SJXxs8