Montgomery County Educational Service Center’s Post

THANKS BOB COSTAS,

The best advice and follow thru comes from this team.

Are you ready to equip your teams with the life-changing information they need to design, construct, and maintain best practices for accessible outdoor public spaces?? Public Accessible Spaces Simplified (PASS) is ready for you! Check it out and share it with your network. #BestPractices #DesignOfPublicSpaces #AODA #OBC #AccessibilityMatters #Ontario #Municipalities Image Description: A screen shot of a video where Julie is seated in her wheelchair, the bottom shows the course introduction.

New article with Jim Sterne in Applied Marketing Analytics journal. In case you want the gist, here's the abstract: This paper explores the integration of generative artificial intelligence (GenAI) in voice of the customer (VoC) analysis to provide deeper understanding of prospects and customers. GenAI has enormous potential to enhance customer satisfaction, refine products and services and improve the customer experience. This speculative paper illustrates how GenAI can keep pace with increasing customer expectations and the volume of feedback by uncovering nuanced sentiments, trends and customer needs through context comprehension and its conversational query capabilities. The paper explores the power of GenAI in VoC analysis for improving customer satisfaction, accelerating troubleshooting and resolution and upgrading products and services. Additionally, this paper addresses the role of GenAI in advanced communication routing, agent support, multilingual support and sentiment analysis, showcasing its ability to provide comprehensive and context-aware insights. Keywords: generative AI; GenAI; voice of the customer; VoC; customer satisfaction; sentiment analysis; customer feedback analysis

Testimonial Tuesday ⭐⭐⭐⭐⭐ What better way to start David Rawson DipPFS birthday week than a lovely review from one of his clients. Find out more about how we can help you by following the below link: https://lnkd.in/eKsbNyd4 #testimonialtuesday #clientfeedback #financialservices

Choosing a research point can be a crucial step in ensuring your study is both engaging and feasible.

I had a great conversation with Greg Beck recently, discussing some of the highs and lows of entrepreneurship on his #podcast. Take a listen and let me know what you think! #knowledgesharing #entrprenuers #failforward #mentorship

Oh boy. The truth in this will resound through the creative universe irrespective of industry. You hire creative people to enhance your image then wont let them do their thing because somehow the tech guy who is engaged with business, operations, and coding knows more than the art guy whose sole job is to make beautiful things. The portfolio looks crap for such creative sector employees. If the bosses knew better than the help they hired they should give them the exact designs they want and need. Does it make sense to ask the artist to put their heart and mind into researching the best designs just to receive comments like " nah man, this is not working, this wont work, i dont like it ". Tech and Business people should never lead the artists and vice versa. Period. The former should make sure the product or service works flawlessly & The latter should make sure that it looks good and works in the market. #design #personalview #saas #hiring

Redemption by Lisa Gerrard:

Bucky Dodd is our Gardian of the Month! He shares a resource that has been valuable to him in his work, and what makes him appreciate it - you can view this quick video and the full feature here: https://ow.ly/LWNC50QzOEn