Ever wondered how you can generate, prioritise and test braver, bolder ideas in your company? 💡 Or how you can solve seemingly complex problems with a relatively simple solution? 🧐 Same here! That's why we've been applying some of the advice and ideas in Rory Sutherland's book 'Alchemy', empowering teams to think laterally when it comes to problem solving in order to generate many new, creative ideas, both logical and psycho-logical. 🧠 When trying to help customers with their needs and goals, we can sometimes get caught up in solving what we think is the problem, when actually it's just the perception of the problem that needs to change. Understanding the real 'why' behind the issue you're trying to solve will open up a world of alternative ways to improve customer experience. For example, Uber, rather than reducing the 'amount of time customers spend waiting' for a taxi, they have improved the 'quality of time spent waiting', by allowing you to finish your pint at the bar, rather than standing by the side of the road in the rain, whilst you watch your taxi arrive in the app. 🚕 🗺 Interested in reading more examples and seeing how we're applying those at Moonpig? Read the article from our design blog below: https://lnkd.in/eVvszTUF
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Let’s Talk About Moats 🏰 Every successful brand needs a moat, a distinct advantage that protects them from competitors and keeps their community engaged. For some, the moat is the brand itself or a truly unique product backed by strong IP and patents. But moats can also be built in less conventional ways: ✅ Customer service: Exceptional service can turn customers into lifelong advocates. ✅ Rapid iteration and testing: Listening to users and delivering improvements faster than competitors can build trust and loyalty. At VersaWare, we’re in the process of building a strong brand and delivering software that’s both novel, unique and protected. But what’s also setting us apart is our approach to product development: 1️⃣ We listen to customer feedback. 2️⃣ We iterate quickly based on their insights. 3️⃣ We test rigorously to ensure a seamless experience. 4️⃣ We ship updates faster than anyone else. Our team is consistently pushing updates to our app, driven by input from our beta users. This collaborative approach doesn’t just improve the product, it helps us build a moat based on agility and responsiveness. With just a few weeks left before our app launches on January 1st, we’re fine-tuning every detail to create the best possible experience for our users. If you’re passionate about shaping the next era of nutrition tech, we’d love your help! Drop a comment below, and I’ll send you an onboarding link for exclusive early access. Let’s build something extraordinary together. 💡
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Invoking the widely known 2011 article 'Software is Eating the World' by Marc Andreessen, this 2024 essay by Anu Atluru provides a perspective that resonates with the conversations that we've been exploring at Juicebox. In today’s world, technology is no longer just a tool—it’s a cultural experience. As websites, apps and software continue to shape our lives, the demands from users have evolved. Functionality is important, yes, but it’s not the full picture. We’ve entered an era where design, brand storytelling, and emotional resonance are essential to creating digital products that truly matter. Sharing software is now like sharing music. Yes, we enjoy the music itself—the technical excellence of the musical composition—but we’re also drawn to the cover art, the artist’s fashion, their social media feeds, their carefully curated collaborations and the rich communities they foster. When we share software, we’re not just sharing the code or its functionality—we’re sharing the experience design, the brand story, the community of users and the broader cultural narrative behind its purpose. “Websites and apps are no longer just functional tools; they are emotional touch-points.” Just like the music we love, the digital products and experiences that we create should evoke a feeling, an identity, and a sense of belonging. We don’t just use technology—we experience it, share it with others, and in doing so, it becomes part of who we are. As Anu Atluru states “Utility is always a must—but tech founders and teams also need to understand design, brand, experience, storytelling, community, and cultural relevance.” To often the first conversation with our clients is focussed only on functionality, requiring us to reframe and broaden the conversation to include the whole picture. The future of digital products and experiences isn’t just about building tools and features—it’s also about creating emotional, brand experiences that resonate deeply with target users. #brandstrategy #experiencedesign #digitaltransformation #emergingtechnologies
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How Zepto and Blinkit Are Scaling: Not by Solving, but by Creating It’s interesting to see brands no longer solve problems people ask for. They’re building things nobody explicitly demands but are happy to use. No one needs a 10-minute grocery delivery, but if it’s there, why not? No one asks for a cheesecake and cold coffee at their doorstep in 10 minutes, but if you offer it, I’ll take it. The game has shifted. It’s no longer about solving what consumers say they want, it’s about creating things they didn’t know they’d love.
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An insightful perspective on developing a "taste" for product design. This could apply to crafting clean, elegant code or shaping how users interact with your product. Why not experiment in your next hackathon or work on a personal project to refine existing tools—internal or external? Think about what kind of standout experience would captivate users, something surprising and delightful enough that they’d spread the word and share it with their team. How can you create something truly memorable? https://lnkd.in/eD8pStVr
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remark: We find that a great product is about much more than features and functions, than just solving a problem. A great product addresses the Body (knows the user), Mind (delivers value), and Spirit (elegant & touches emotions). blog url:https://lnkd.in/gNC8iC_7 We find that a great product is about much more than features and functions, than just solving a problem. A great product addresses the Body (knows the user), Mind (delivers value), and Spirit (elegant & touches emotions). Here are the key characteristics from our Product experts: Delivers great value – the product solves a real user’s [or market’s] problem Price per value – users are willing to pay for the value they receive from the product Improves life – the product provides meaning and makes the user’s life better Easy onboarding – getting started with the product is easy; the desired value can be achieved quickly Aesthetically pleasing – the product is attractive; the solution provided is “elegant” Emotionally resonates – the user feels good when they use the product Exceeds expectations – delivers more value than expected Social proof – credible reviews testify to the value of the product. There is a buzz in the market praising the product Habit-generating – becomes part of the user’s ecosystem; they can’t imagine not using it. Scalable – the more of the product that is produced, the less the cost per unit Reliable – the product can be counted on to operate correctly with no errors Safe – the product can be operated in a safe manner and causes no safety issues Compliance – the product meets all regulatory & industry requirements Easy-to-use – the product is intuitive; it learns about the user and anticipates their needs Performs well – the product is responsive; it delivers results in a timely manner.
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Exciting developments in the world of online recipes! Google is currently testing a Quick View button specifically designed for recipe content. This feature aims to enhance user experience by allowing individuals to access key recipe information directly within Google’s interface, reducing the need to navigate to external sites. This innovation could significantly streamline the cooking process for users, making it easier and faster to find what they need without leaving the search results. For a deeper dive into this new feature and its potential impact on recipe search and engagement, read more in our latest blog post. Explore the full article here: https://ift.tt/vKAX2ph
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Is Your Product Idea Too Complicated? Discover the “Simple to WTF” Scale Are you finding it hard to explain your product? Here’s the “Simple to WTF” scale, a fun guide to help you assess where your product description falls and how to improve it. 1. SIMPLE (Best) At the most basic level, your product can be summed up in 2 words: [adjective] + [noun]. Examples like “electric car” or “smartphone” work because they’re easy to grasp. If your product has a big market, a description this short is all you need. 2. OK, GOT IT If your product is “an app for [familiar behavior],” it’s likely easy to understand. Think of “an app for booking restaurants.” If it solves a clear need, it’s usually clear to others. 3. HUH? The “[product] for [category]” format works sometimes, like “online dating for international students.” But when it’s too niche or there’s no real market need, it can miss the mark. A “social network for cats”? 🐱 Not so much. 4. UH…WHAT? If your idea involves bizarre or super niche behaviors, it can be confusing. Describing something like “an app for visualizing Wikipedia links as geometric shapes” is one thing—but if people don’t get the why, they won’t engage. 5. WTF (Way Too Complex) At the peak of complexity, your description includes a full history of niche technologies or strategies. If you start with a 20-minute intro just to explain the product, you might have a “WTF” issue. How to Fix a WTF Description If your product’s description sounds complex, it’s time to simplify: 1. Show your product to potential users. 2. Ask them: “How would you describe this to someone else?” 3. Just listen! Their feedback will reveal the core of your product. Simplify your idea, refine your description, and connect with your audience! Via Andrew Chen Improved by My gpt Link in the comments
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🔥 Innovation isn’t just about new ideas—it’s about testing them! When was the last time you tested something on your website? 🧐 CRO (Conversion Rate Optimization) is all about experimentation. Whether it’s a new headline, a bold CTA, or a reimagined user flow, testing is the fastest way to unlock hidden potential on your site. 📈 🚀 Innovators don’t guess. They test. Every tweak is a learning opportunity, and each experiment brings you closer to higher conversions and a smoother user experience. So, are you innovating or just guessing? Let the data decide. 💡 #CRO #ABTesting #Innovation #Optimization #DataDriven
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Wish you could read your customers' minds? Painted door tests might be the next best thing! We’re all about helping brands make data-backed decisions, and our latest blog dives deep into this experimentation tool. Painted door tests allow companies to gauge customer interest before fully investing in new features or ideas—saving time, resources, and ensuring a more impactful rollout. Used in the right way and as part of a full experimentation programme painted door tests can be a great tool. Our latest blog (just a 5/8 minute read) explores how painted door tests can guide smarter,customer-driven decisions! (Including real examples from Dominos!) https://lnkd.in/eAKaesVt #painteddoortest #userresearch #productdevelopment #cro
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Hooked: How to Build Habit-Forming Products by Nir Eyal explores the psychological principles behind why certain products or technologies captivate users and form habits. It introduces the **Hook Model, which explains how businesses create products that keep people coming back through a loop of four steps: 1. Trigger: An external or internal cue that prompts a user to take action (e.g., a notification or a feeling of boredom). 2. Action: The behavior a user performs in response to the trigger, aiming for immediate gratification (e.g., scrolling social media). 3. Variable Reward: The element of unpredictability that keeps users engaged, like new posts or likes on a platform. 4. Investment: The effort users put in, which makes them more likely to return (e.g., creating a profile, adding friends, or uploading content). Moral Lesson: Beware of Instant Gratification The book indirectly warns about the dangers of being "hooked" on products designed for instant gratification: Short-Term Satisfaction: Social media, mobile apps, and AI-driven platforms often provide quick rewards (likes, comments, or instant solutions), which can lead to dependency. Long-Term Impact: Over-reliance on instant gratification can harm focus, patience, and mental well-being. It creates a loop where users feel stuck in constant engagement without meaningful growth. Key Takeaway While the book primarily helps businesses design engaging products, it also encourages individuals to recognize how these systems manipulate behavior. Being aware of how instant gratification drives our habits can help us regain control, use technology mindfully, and prioritize long-term goals over fleeting pleasures.
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