Interactive Experience Account Director @ Frank Mayer | Lead Retail Analyst @ RETHINK Retail | Former Exec Director @ ICX Association | Founder of StratEdgeEyes | Passionate about CX, meaningful innovation and privacy
The Self-Service Innovation Summit is the place to be for business leaders looking to keep pace or, better yet, transform their organization to meet customer (and employee) needs. Who's coming with me? Major factors driving growth in self service: -Customer preferences for contactless experiences and payments -Standardization, familiarity and intuitiveness of use -Operational improvements / Ability to fulfill orders more efficiently -Increased innovation in self-service tech (ticketing, mobile scanning, loyalty integration, accessibility, virtual agent connectivity, remote monitoring & management....) -Increased understanding of applicable regulations and compliance -Secure, remote monitoring and management of self-service devices -Improvements in the self-service experience and device design -Shifts in employment landscape; Smaller pool of employees, increasing desire for tech-enabled positions -Increase in franchisee/manager/employee acceptance and training "The consumer is certainly expecting more and more. They are expected to go faster. We've given them a taste now it needs to go faster and it needs to work better." - Neil Thompson at NWTX Strategic Advisors, Former VP of Digital at HMSHost "Whether you are at a hotel, an airport or stadium, it is really about the experience for that individual." - Roxann M. Favors, Assistant Aviation Director and Chief Revenue Officer at Phoenix Sky Harbor International Airport "Burger King believes that digital is our future. We have to enhance the overall customer experience.... We're seeing retention as low as it's ever been and we're also seeing turnover as high as it's ever been. Relying on digital is the solution to bridge that gap right now. - Steven MacArthur-Brooks, Director of Non-Traditional Development at Burger King "At the end of the day, the people are driving the delightful experiences with technology. If you aren't adopting technology to make your business more efficient, you're going to be left behind." Ashye Marcus, Sr. Business Leader Amazon Just Walk Out. "Don't forget to take some of that same technology, that self-service technology... Don't forget about your employees as well." - Sean 🎤 Albertson at CX4ROCKS, LLC "As we take technology and apply it, how and what we apply it to is incredibly important to the success or failure of the product." - Mike Abecassis, CEO at GameTime - Arcades/Bowling Center/Sports Bars/ Restaurants. #selfservice #selfserviceindustry #kiosk #kiosks #vending #selfservicekiosks #mobileapps #cx #customerexperience #custexp #innovation #selfserviceinnovation #retailtech #travelexperience #restauranttech #SCO #selfcheckout Kiosk Marketplace | Retail Customer Experience | Airport Experience News | Vending Times
Self-Service Innovation Summit is back for its 5th year, exploring how businesses can meet customer expectations with cutting-edge tech. From airports to zoos and everything in between, discover the latest self-service, kiosk, vending and mobile solutions for YOUR industry. Join us in Tampa on December 9-11 and learn how to win in the age of self-service! Learn more ➡ https://lnkd.in/ex9nqye7 #selfservicesummit #selfservice #innovation #kiosks #vending
Fractional CXO | CX Advisor | Professional Speaker | Award-Winning Author — My keynotes, workshops, consulting and fractional exec services will help you navigate the biggest transformation of CX in history. You ready?
3moLooking forward to this event again this year. Self-service is more important and more complex today. Come to this event to learn from the best!