Advancing the practice of Customer Success | Cofounder | Customer-Centric, Data Driven Marketer | Pole Vault Coach
Customer success has earned its seat at the table, but we are still tasked with telling the story of what it takes to fulfill our role. Capturing the customer journey and what needs to happen to ensure customers’ success is a piece of the story, but connecting capacity to these efforts is the true cornerstone of the narrative. Join us for a CS capacity conversation to discuss proactive and reactive efforts, where those hinder and fuel your customer’s journey, and how to connect capacity to these efforts so you control the narrative in every CS conversation your company has. SCS (Strategic Customer Success Community) is meeting next week, March 20th at 12 ET to answer your CS capacity questions and share some ways that you can set yourself up to control the narrative of CS in your business. Registration link is in the comments.
Registered cannot wait ! Louise Els register friend .
Advancing the practice of Customer Success | Cofounder | Customer-Centric, Data Driven Marketer | Pole Vault Coach
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