Morley’s Post

We are reimagining the next generation of the automotive customer experience. Here's how we see it. #embracethechange #customerexperience

Automotive industries understand that Automation and personalization at scale are the keys to creating the positive customer experiences today’s car buyers expect. Find out how, and what they are implementing to succeed here: https://bit.ly/43po44G

The experience that keeps customers coming back. STELLA, it only takes 2 minutes from the first ring to booking the appointment. 🕑 Discover how STELLA can revolutionize your service department and enhance the customer experience. https://hubs.li/Q02gdwmx0 #STELLAAI #Efficiency #AutoService #CustomerExperience #Automotive

📊 2024: Consumer Trends for the Automotive Industry via Brandwatch Discover the biggest consumer trends in the automotive industry, from electric cars to AI to vehicle subscriptions 🚘

Since launching an integrated approach through the Platform Solution program, Taylor Ford has earned impressive performance improvements across the board. The Apollo Customer Experience Platform (CXP) gives each customer a personalized experience throughout the purchasing journey, leading to sustained growth in: 👉 Traffic 👉 Engagements 👉 Transactions Read the full case study for a deeper look at how Taylor Ford used Platform Solution to grow their dealership >>> https://bit.ly/49Ia88P

EV Revolution Drives Higher Website Satisfaction! ⚡🚗 Our latest study reveals a pivotal shift: Manufacturers with a robust Electric Vehicle (EV) portfolio are now leading in website satisfaction! 🌟 According to Eric McCready, Director of Digital Solutions at J.D. Power, the EV shopping experience has undergone a transformation. Gone are the days of complex tech specs and confusing details. Today, EVs are showcased with clarity and appeal, setting a new standard in customer engagement. For manufacturers, the message is clear: Embrace the EV trend and balance your focus across all vehicle types to captivate and satisfy potential buyers. Stay ahead in the automotive game! Dive into the full study here: https://hubs.la/Q02fRg6x0

The one-size-fits-all method is no longer viable for dealerships. Today's car shoppers not only want a personalized experience, they expect it. By tailoring the car buying experience to each customer's unique preferences, dealerships can significantly boost engagement, satisfaction, and conversion rates. Ready to transform your customer experience? Schedule a demo today and see the DealerOn difference. https://bit.ly/459jQ1V #DealershipSuccess #CustomerExperience #Personalization #AutomotiveInnovation

Digitalization and electrification ⚡ are fundamental elements of our customer experience. Check out the video to see how Ivan Batard and his team do it in Kia! #Kia #MovementThatInspires #DaretoPushBoundaries #ElectricVehicles #DigitalTransformation

Improving #CX can have enormous financial upside. E.g. for a mass-market auto manufacturer, improving CX by one point can lead to more than $1 billion in additional revenue. This is because improving CX increases the chance that customers will buy their next car from the same brand and take it to the brand’s dealership for service needs. Learn how to capture it for your organisation. https://lnkd.in/d4ueBJbN

Vehicle data holds the key to transforming customer experiences at dealerships. Explore how this can be achieved and discover strategies for enhancing customer retention. The integration of connected car technology plays a pivotal role in offering proactive, customer-focused service. Check out our article for detailed insights and real-life success stories: https://lnkd.in/dmAR4AjZ