Morten J. Sørensen’s Post

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Founder & Retail Quant Strategist ➤ I see, illuminate, and transform hidden revenue drivers for luxury brands (€3.5B+ Reoccurring Revenue). Let's talk.

I'll let you decide... Exhibit One: A May 28th 2024, public review paints a troubling picture: "Purchased a bag which ripped apart on first couple of uses, the team has stopped responding and kept our original product since 3 months." This isn't an isolated incident. Exhibit Two: The data further reveals: → 87%+ disconnect in BALENCIAGA's customer touchpoints. → At a cost of over half a billion euros in lost customer loyalty and revenue. Imagine the potential if François-Henri Pinault and Kering's executive team invested just 140 hours to address these issues instead. The clear improvements could unlock €500M, driving significant growth and restoring shareholder confidence in the brand and Kering. If only they could see it... #StrategicDetective #CustomerExcellence #OperationalExcellence #LuxuryRetail #BusinessGrowth #ShareholderValue #Balenciaga #Kering #CustomerExperience #BrandReputation

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Kering unveils details from BALENCIAGA’s 53rd Couture Collection, presented at the salons de Couture located 10 avenue George V in Paris. Balenciaga 53rd Couture Collection, Looks 15 & 17. Crafted in the Balenciaga ateliers, this t-shirt presented as part of the 53rd Couture Collection took 70 hours to hand-paint. Its motif is meant to recall music merch. To make the top true Couture, it was assembled in cotton terry molleton, cut, sewn, stonewashed, and faded entirely by hand. Its total assembly time is about 140 hours. A true testament to the Maison’s craftsmanship. Following the presentation in Paris, a selection of pieces is available via exclusive release at the Balenciaga Couture Store located below the House's salons and ateliers Discover the full Balenciaga 53rd Couture Collection on couture.balenciaga.com

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