Motivosity’s Post

I'm thrilled to announce that I'll be co-presenting at the upcoming Inforum Affinity Luncheon on July 17th, where we'll dive into the theme of "Loyalty in the Ownership Economy." This topic resonates deeply with me, as understanding and nurturing customer loyalty has been a cornerstone within my career journey. Join me, Shawna Ramsey, and Sarah Smith from TiiCKER, as we unpack invaluable insights and strategies to thrive in this evolving landscape. Here’s what you can expect: 🔵 Embrace Personalization: Learn how tailoring experiences to individual preferences can drive customer loyalty and retention. 
🔵 Leverage Technology: Explore innovative technologies that can enhance customer engagement and loyalty. 
🔵 Foster Community: Understand the importance of building a strong community around your brand and how it can create a sense of ownership among your customers. Register now to participate in a great conversation while enjoying a complimentary lunch. Although registration isn't required, securing your spot by July 12th is recommended! https://lnkd.in/d3EdFNPS As someone who continually seeks to connect and learn with others, this event is not just a speaking engagement for me; it's an opportunity to share and grow together. Your presence would mean the world. Can’t wait to see you there! #inforumevent #loyaltymarketing #customerengagement

Happy Monday LinkedIn Fam😊 As we kickstart the week, remember that every interaction with our customers is a reflection of who we are and what we value. The way we treat our customers doesn't just impact their day, it also reflects on us as individuals and professionals. Here's how we can make a conscious effort to deliver exceptional service: - Listen with empathy and understanding - Respond with kindness and patience - Solve problems with creativity and resourcefulness At the end of the day, how we treat our customers is a mirror of our own character. Let's strive to make every interaction a positive one, not just for our customers, but for ourselves too. Share with me in the comments: How do you ensure you're providing top-notch service to your customers? Let's make this week a masterclass in customer delight! Hey you!! I'm Jennifer Ifeyinwa Mordi and I'm deeply passionate about delivering exceptional service that leaves a lasting impact. Let's connect and grow together. #Exceptionalservicewithjennifermordi #CustomerService #ExceptionalExperience

Today is the first official day of our leadhead Promo and we are off to a great start. The month of August you can take advantage of this promotion. Not a customer? No worries we can set you up as a customer much quicker than before with our streamlined onboarding process. Reach out today and lets see how quickcable service your business needs

The whole of this week I have been seeing different companies and organisations having events in line with customer Appreciation Week and they all seem to have invested heavily for such an event to happen in their respective budgets. Today am yet to be taught why the Customer Appreciation Week happens once a year and companies do it at the same time. That a side I believe customer appreciation should be every moment to appreciate those who keep businesses open and of course jobs of thousands because without customers no business stands a chance for survival and if we only choose to appreciate people who deal with us daily only once, then we pretend to only want them once in a while yet they are key stakeholders in whatever we do. Yes branding, decorations , photography and the fashion shows that we have observed this entire customer week have been amazing and we hope they have brought a sense of belonging to both external and internal customers. I urge companies to make it a point to appreciate their customers every now and then because with the growing competition in every sector means creativity and customer retention will be key in increasing revenues but at the same time increase brand loyalists for what you produce.

12 Days of Holiday Marketing Tips - DAY 10 🎄 Customer Appreciation Initiatives Your clients are the heart of your business, so why not show them some extra love? 💕 Here are some fun and thoughtful ways to make them feel special: 💡Exclusive Promotions: Treat your clients to early access or special deals—like Belén does for her students! 💡Personalized Messages: Add a personal touch to your communication. Use tools to customize emails with their name or a heartfelt note. 💡Surprise Gifts: Celebrate milestones! Whether it's birthdays or anniversaries, surprises go a long way—like how Belén gives students training for over 12 months. 🎁 Ready to spread the holiday cheer? Let us know your favourite way to show customer appreciation! 👇

BOISI BINGO: yup, you read that right. You know how you pass the time in school or at conferences by creating a BINGO card with consistently used phrases? Well, there are a few sayings that I use all of the time at Cellebrite with my Customer Experience (CX) Team and internal partners: "If you see something, say something" - this has been used by numerous organizations, usually around public safety, but it has business application too. Whether spotting a typo in a mass email, including the right people in a meeting/email or questioning an outdated process, I encourage my team to speak up with their recommendations. "There are Gaps and there are Overlaps" - when evaluating the roles and responsibilities of different CX team members or across the Go to Market function, led by our CRO .Marcus Jewell, I have looked at areas where too many people are doing the same thing AND where no one is taking accountability for doing things that are necessary. In restructuring our six CX Pillars, our CX leadership team -- Todd Adams, MBA (Training), Yaniv Peretz (Customer Support), Carissa Berube (Customer Success), Zohar Avgar (Services & Engagement), Adam Werner (Customer Analytics & Operations) and Jared Barnhart (CX Strategy & Customer Advocacy) -- has developed Roles & Responsibilities along the Customer Lifecycle to ensure that there are no gaps and fewer overlaps. "Work Smarter, Not Harder" - As Cellebrite has matured from a startup to a public company under the leadership of our CEO Yossi Carmil, the company has grown from less than 20 people to almost 1200 employees. In startup mode, everyone works as hard as possible to accomplish goals, sometimes working around the clock and sacrificing personal time. As the company has grown, it is important to prioritize work, follow strategic direction and achieve corporate goals. Many times, that requires people to take a step back and think about how to be more efficient by working smarter, not harder. There are a couple more sayings on the "Boisi Bingo Board", but I was amused -- and honored -- this week when Carissa Berube had these three laptop stickers made up for the team. Now I won't be able to keep composure when saying these phrases and seeing my own face staring back at me from people's laptops! Note: the "Zach with an h" came from me addressing my pet peeve when people weren't spelling my name right on emails or in presentations. "If you see something, say something."

 🎄 All I Want for Christmas Is… Better Customer Service! 🎄 If you’re a business owner, you know the greatest gift this season isn’t wrapped in a bow. It’s a team that delivers Superhero service, wows customers and keeps them coming back for more. Want to make this wish come true? Here’s how to ensure your team can deliver better service: 1️⃣  Start with Teaching: Invest in customer service training during onboarding and throughout the year. It can't become a one-time thing.  2️⃣ Set Clear Standards: Define what “Superhero service” means for your business and communicate it to your team. What does it look like?  3️⃣ Lead by Example: Show your team how to treat customers by modeling the behavior yourself. They will notice what you do more than what you say. 4️⃣  Provide Feedback: Offer regular, constructive feedback to help your team grow and improve. 5️⃣  Empower Your Team: Give them the tools and authority to solve customer issues on the spot. They shouldn't have to always ask their superior.  6️⃣ Foster a Culture of Care: Make Superhero service a core part of your business values.  7️⃣ Celebrate Wins: Recognize team members who go above and beyond for customers. We have a Service Superhero Champions Belt that we award monthly.  8️⃣ Ask for Feedback: Survey your customers Going into a new year is a perfect time to level up your service. What steps are you taking to deliver WOW-worthy service this season? #superheroservice #customerservice #customerexperience

'Tis the season of thanks (even though I'm sad that Halloween is over). Are you in the Thanksgiving spirit? If you started to think about Thanksgiving dinner, would you consider yourself the hostess with the mostest - the one who makes everyone feel instantly at home? Picture it: The appetizers are ready. The table is set. Everything is perfectly timed. Most importantly? As a guest, you feel welcomed from the moment you arrive. Now let's bring that thought back to your business and think about your customer onboarding process... Does it create the same warm welcome? The moment after someone becomes a customer is pure marketing gold. They're excited, hopeful, and ready to be wowed. Don't treat this phase like that leftover stuffing no one wants (yuck)! My recommendation - create an onboarding experience worth being thankful for: 🍁 Make them feel instantly welcome 🍁 Provide clear next steps 🍁 Celebrate early wins 🍁 Stay consistently engaged Because like a great host, great businesses make every guest feel special. How do you welcome your new customers? Have a great process you can share before we head on into the weekend?

🎉 𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝗦𝗽𝗲𝗰𝗶𝗮𝗹 𝗗𝗮𝘆𝘀 𝘄𝗶𝘁𝗵 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀: 𝗧𝗵𝗲 𝗨𝗹𝘁𝗶𝗺𝗮𝘁𝗲 𝗪𝗶𝗻-𝗪𝗶𝗻! 🎉 Did you know that one of the best places to celebrate special days might just be alongside your customers? Whether it's a product launch anniversary, a national holiday, or a company milestone, involving your customers in these celebrations can significantly strengthen your relationships. 𝗛𝗲𝗿𝗲’𝘀 𝘄𝗵𝘆 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗶𝘀 𝗮 𝗯𝗿𝗶𝗹𝗹𝗶𝗮𝗻𝘁 𝗶𝗱𝗲𝗮: - 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗟𝗼𝘆𝗮𝗹𝘁𝘆: Studies show that customers feel more connected to brands that engage them on a personal level. Celebrating special days together can boost customer loyalty by as much as 30%. - 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Sharing your celebrations with customers not only increases interaction but also makes your customers feel valued and appreciated. - 𝗠𝗲𝗺𝗼𝗿𝗮𝗯𝗹𝗲 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀: These celebrations create memorable experiences that customers are likely to share, increasing your brand’s visibility and appeal. How do you involve your customers in your special celebrations? Have you noticed a difference in customer engagement or loyalty because of it? Share your stories and insights below. If you find this approach as rewarding as we do, feel free to reshare! #CustomerEngagement #BrandLoyalty #BusinessStrategy #CelebrationWithCustomers