Movate’s Post

As technology evolves, the telecom industry faces challenges with declining landlines and rising over-the-top services. Retaining customers is now a priority, as acquiring new ones is costly. The key lies in exceptional customer experience and AI-driven service enhancements. Common frustrations include billing errors, poor customer service interactions, slow issue resolution, and dissatisfaction with products. These factors drive customers toward alternative providers. Digital solutions like AI and Movate’s Directly OnDemand platform can address these issues. The Gig CX model enhances service quality with skilled freelance agents, especially during disruptions. AI-powered virtual assistants enable 24/7 self-service, improving satisfaction and allowing human agents to handle complex interactions. This article, authored by Sid Victor, explains how Movate can offer tailored solutions that deliver tangible results, resulting in improved retention rates, unmatched scalability and flexibility, and enhanced CSAT scores. Read this blog to gain more insights into the benefits of AI in the telco industry: https://lnkd.in/gDTBSpcq   #Movate #Blog #Telecom #Industry #CX #AI #GiG #DirectlyOnDemand #GigNetwork #Chatbots #GenAI #CustomerSuccess #BusinessSuccess #OperationalExcellence #DigitalCustomerExperience #Innovation