MSP Hire’s Post

I often hear from candidates who have sent out hundreds of CVs but are struggling to get any responses. While there are several reasons for this, one of the most critical issues is the CV itself and the failure to thoroughly read and follow the job advertisement instructions. For example, I recently posted an advertisement for an ICT Tech role and specifically instructed that candidates must clearly highlight their experience with the job's particular requirements on their CVs. Despite this clear instruction, I received nearly 800 CVs, none of which demonstrated the required experience. Remarkably, 90% of these candidates claimed they could perform the necessary duties. The CVs I received were predominantly from 1st Line, 2nd Line Technicians, Desktop Support Technicians, and similar roles. To improve your chances of getting noticed, always tailor your CV to the specific position you are applying for. Ensure that your CV reflects the relevant experience and skills outlined in the job advertisement. And most importantly, never exaggerate or lie on your CV—such discrepancies will eventually be uncovered.

I often hear from candidates who have sent out hundreds of CVs but are struggling to get any responses. While there are several reasons for this, one of the most critical issues is the CV itself and the failure to thoroughly read and follow the job advertisement instructions. For example, I recently posted an advertisement for an ICT Tech role and specifically instructed that candidates must clearly highlight their experience with the job's particular requirements on their CVs. Despite this clear instruction, I received nearly 800 CVs, none of which demonstrated the required experience. Remarkably, 90% of these candidates claimed they could perform the necessary duties. The CVs I received were predominantly from 1st Line, 2nd Line Technicians, Desktop Support Technicians, and similar roles. To improve your chances of getting noticed, always tailor your CV to the specific position you are applying for. Ensure that your CV reflects the relevant experience and skills outlined in the job advertisement. And most importantly, never exaggerate or lie on your CV—such discrepancies will eventually be uncovered.

A week in the life of a Helpdesk Technician… This week I want to talk about knowing when to ask for help. Given the rate with which technology changes, you will never be able to “know it all” - there is simply too much to memorize everything. So how do we overcome these knowledge gaps? By learning to identify when we need help. Asking a co-worker for help is not a sign of weakness, or an indication that you don’t know how to do your job. Instead, recognizing that you have tried your best and still haven’t discovered the solution reflects maturity and dedication to fulfilling your department’s mission. Not only that, I would say that the ability to ask for help when complex issues are encountered is a necessary soft skill for a Helpdesk Technician. So, how do you recognize that you are not going to be able to solve a problem by yourself? First of all, understand that there’s a difference between asking for help after exhausting all available resources, and asking for help simply because you haven’t encountered an issue before and do not want to put in the effort to find a solution. Have you searched the ticket database to see if someone else has documented a solution to the problem? Do you have SOPs in place that provide direction on how to solve the issue? Has an internet search not yielded any working solutions (Google is your best friend)? Another important factor is the timeframe you have to fix the problem, and the impact it has on an employee’s ability to do their job or how much it affects business operations. Some issues are going to land more in the realm of “convenience,” allowing for more time to research the problem. Others will need to be resolved as quickly as possible - think “no internet” or accidental deletion of a critical file. Not knowing the solution within a matter of minutes may mean asking for help without exhausting all of your resources. Lastly, once you’ve asked for help, and the solution has been implemented, document it - asking for help a number of times for the same issue demonstrates an unwillingness to learn new things, and an inability to use the resources at your disposal. Thoughts? What’s your take?

Network Interview questions and answers for beginners ( IT Support Engineer / Desk Support Engineer)

How You Can Connect with Employees After Applying for a Job. PS. If you want access to the script, comment “Access” and I’ll send it.

Finding a Job in Word Matching era: I received a JD which indicates to be a Windows Admin partially working for everything else but Windows Admin! The worst part is word match does not work because no one know which word used in which context, so in another word you are there for Turkey feast and asked to review how was the beef? Finding a job is the job full time, here, what matter to job seekers does not matter but what hiring company wants that also not defined correctly so it makes job seekers task even harder. One who has larger then life experience will be wasted. But who will take the correct initiative to nail the job requirement? That is all depends on TECH SAVVY account manager. Think about it! I am not shooting in Dark here, along with me many more would agree to this. The Hiring Company should send their requirement to HR with following Details: Who is the closest person going to be most benefited from the job seeker? What is the role of beneficiary and how is he going to use Him/Her. What other task can be expected from job seeker! Because Assumption Starts with first 3 letter. Does company has revolving door? or the hiring person has attitude to show door at first few instance? Especially when the job description was incorrect! Dear Recruiters, you all not going to change overnight but please think about it and if you follow the above idea it will only help you getting more successful recruitments

Mastering Group Policy is essential for any IT admin! 💼 Here are key interview questions to help you ace your next interview. Group Policy in Active Directory plays a critical role in managing networks, securing systems, and enforcing policies across users and computers. Whether you're preparing for a sysadmin interview or just brushing up on your skills, these key questions will give you a competitive edge. Here are some essential Group Policy interview questions to help you prepare: What is Group Policy, and why is it used? Answer: Group Policy is a feature in Windows that allows administrators to define policies for users and computers in a domain, such as security settings, application management, and user access controls. How do you troubleshoot a Group Policy that isn't applying correctly? Answer: Start with basic checks like ensuring the GPO is linked to the correct OU, checking permissions, running gpupdate /force, and using gpresult to verify the applied policies. What is Group Policy Loopback Processing? Answer: Loopback processing allows administrators to apply user policies based on the computer they log into, rather than the user account's location in Active Directory." Please check out the link below for these series Q&A videos https://lnkd.in/gvd9EyMi

I recently completed this IT Help Desk course on LinkedIn Learning, and here are a few key things I learned: 1. I developed strong troubleshooting skills for hardware, software, and network problems, all essential for minimizing downtime in any business environment. 2. I became familiar with operating systems and remote support tools, building a solid technical foundation to handle diverse IT environments. These skills have prepared me to take on various support roles with confidence, ensuring effective and seamless IT assistance. 3. I improved my ability to effectively communicate with non-technical users, bridging the gap between technical solutions and customer needs to ensure a positive user experience. #helpdesksupport #technicalsupport #informationtechnology

If you're new to IT helpdesk or looking to get into it like me there's a great way to get started learning Microsoft office 365 administration for free. Simply take out a trial subscription with Microsoft and create your own organization. Dont worry you can delete your payment information before you get charged at the end of the month. Create accounts, add them to groups with shared mailboxes, apply group policies... heck give the accounts to your friends like I did and create some mock IT helpdesk tickets. In this way you will get real IT administration experience. I also found this youtube series by Ervin to help me come up with common tickets here https://lnkd.in/dx5KRCiZ (thanks Ervin!) Because of this training I can: 1. create, delete and modify user account roles and permissions once approval gained 2. create shared mailboxes and groups with group policy applied. add members, assign owners and handle any email forwarding needed 3. perform message traces and recover deleted user files 4. create contacts and distribution lists 5. Many more! I have yet to find a way to practice with Windows Active Directory although there is a lot of content out there about how to navigate the GUI. Thanks!

The "myworkdayjobs" application process is a proven hoop-jumping headache. Here's my process for applying to them: 1. create a new account for this special company 2. upload my resume that the auto-parser typically butchers 3. start fixing all the auto-parsed mistakes 4. realize I'm wasting my time 5. close the tab and abandon the application