Munich Airport’s Post

A successful quality system relies heavily on the individuals who implement it. While training is important, simply imposing procedures isn't enough. It's crucial to align the Quality Management System (QMS) with company values and customer satisfaction. Allow staff members to contribute to shaping the processes they are involved in. Assess their skills by actively listening to their feedback. Foster well-rounded competencies through coaching and job rotations. Cultivate a culture of quality through collaborative teamwork and the exchange of ideas. Recognize and celebrate those who go above and beyond. With a solid foundation built on competence, accountability, and a sense of purpose, your system will flourish because of the people driving it forward. Empower and inspire your team, and your QMS will become an asset rather than a hindrance. #Teamwork #QMS #Quality #Industry #sharing #hardwork

🌟 Quality Management System (QMS) is crucial for aviation organizations, enhancing business processes, meeting customer needs, and ensuring regulatory compliance. Key benefits include: 🔧 Improving Processes: Boost efficiency. ♻️ Reducing Waste: Save resources. 💰 Lowering Costs: Cut expenses while maintaining quality. 📚 Facilitating Training: Address skill gaps. 👥 Engaging Staff: Encourage participation. 🎯 Setting Direction: Define and pursue strategic goals. Read more about it here: https://lnkd.in/dnQ-72JT #AviationQuality #ContinuousImprovement #AviationExcellence

The true experience tells improvement. A few weeks ago, my team Benediktus Priyo Pratomo and I created and organized a customer service mindset training program for the frontliner sections (customer relations, service advisors, and sales executives). Our goal is to provide an easy method for understanding why service excellence matters. We decide to use group activities to describe the good and bad customer service experiences when purchasing something by sharing experiences. The methods are performing well, surpassing our expectations, and it aids learners improving their mindset of service excellence after hearing purchasing stories from each other. This method teaches us that experience is the most effective way to improve things.

Studying Spa/Hospitality/Tourism Quality Managent at the moment with Melanie Smith, PhD . It is fascinating how setting quality parameters might still be easy but assessing the progress / impact/ compliance is rather complex. Tangible aspects of Response Time might be possible to track but what about meeting & exeeding customer expectations? or Empathy? or even employee satisfaction. Even with ISO ISO 9001:2015 standards or SERVQUAL there are gaps & attributes wchich might require a psychologist to participate ? how else do you design or implement QOL impacting Quality assesment tools. What do you think?

🌟 Board of Instructor - Human Factor Departement✈️ Guided by our distinguished Board of Instructors, we have established a culture of excellence and continuous improvement through the implementation of a zero-blame philosophy. This initiative not only significantly enhances safety protocols but also empowers our teams to derive constructive insights from every operational experience, thereby setting new benchmarks in aviation performance. Our comprehensive and interactive training modules incorporated state-of-the-art Competency-Based Training and Assessment (CBTA) methodologies, seamlessly integrating CRM principles with Threat and Error Management (TEM) strategies. The engagement and proactive participation of our aviation professionals were truly commendable, fostering rich dialogues and innovative solutions that elevate industry standards. It is a privilege to collaborate with such an exceptional team, dedicated to the relentless pursuit of aviation safety and operational excellence. #AviationSafety #CrewResourceManagement #ZeroBlameCulture #ThreatErrorManagement #CompetencyBasedTraining #AviationExcellence #PilotTraining #CabinCrewTraining #AviationLeadership #ProfessionalDevelopment #AviationIndustry #Teamwork #ContinuousImprovement #AviationInnovation #LeadershipInAviation #ExcellenceInFlight #SafetyFirst #OperationalExcellence #AviationExperts #AviationTraining #GlobalAviationStandards

I am pleased to announce that I have successfully completed the "Quality Management Systems: Management and Control of Quality" course offered by Udemy. This comprehensive program deepened my understanding of process improvement methodologies, such as Six Sigma, and provided valuable insights into customer satisfaction measurement techniques. I am confident that this newly acquired knowledge will be instrumental in the implementation of a quality management system within my organization, fostering continuous improvement and enhanced customer satisfaction. #QualityManagement #Udemy

TLTD QA Customer Service Coaching Program | Part 1 > Overview: - This program is designed to tackle the significant gap in customer service awareness in Iraq. - It is structured to provide a transformative learning experience that aligns with TLTD QA’s mission of fostering excellence in service quality. - The Customer Service Coaching Program focuses on building practical, high-impact skills that directly benefit businesses by enhancing customer satisfaction and loyalty. - The program will be entirely online, accessible to anyone, and structured across three levels, each lasting one week. > Design Principles: 1- Simplicity: The system will be easy to follow, even for those new to customer service. 2- Flexibility: Learners can progress at their own pace, with the flexibility to attend online sessions from anywhere. 3- Powerful Outcomes: The curriculum is focused on delivering tangible benefits like improved customer loyalty, higher retention rates, and a positive brand image. > System Structure: 3 Levels: - Level 1 (Week 1): Foundation – Introduction to customer service and basic principles. - Level 2 (Week 2): Intermediate – Advanced strategies for managing difficult situations and building customer relationships. - Level 3 (Week 3): Advanced – Leadership, innovation in customer service, and strategies for long-term customer loyalty. > Assessment Criteria: - At the end of each week, there will be a simple pass/fail assessment based on practical exercises and real-life scenarios. - Participants must pass Level 1 to move to Level 2, and so on. #AJSys2025 #TLTDQA #AJSYSCoachingSystems

🤝 Trainers and Quality Analysts: Stronger Together! 🤝 In the quest for excellence, Trainers and Quality Analysts (QAs) are two critical partners. Rather than working in silos, these teams can achieve much more through collaboration. 💡 Shared Goals, Different Strengths: Trainers build skills; QAs ensure performance. By working hand-in-hand, they create a seamless loop of improvement, ensuring agents are both well-prepared and performing at their best. 📈 Driving Results Together: When these teams align, we see improved CSAT, AHT, and overall customer satisfaction. Let’s focus on partnership, not division. Together, we achieve more! 💪 #QAandTraining #Collaboration #QualityExcellence #Teamwork #BPO #ContinuousImprovement

CUSTOMER SERVICE EXCELLENCE TRAINING This Customer Service Excellence Training Course is designed to give participants the communication skills, negotiation strategies, and customer service best practices required to take their organisations from good to great. The training is aimed at organisations that are looking to improve their customer focus and develop a customer culture by working towards the Service Excellence. The customer service excellence training will highlight the following - Key Customer Service Components. - Develop Brand Loyalty through Exceptional Service. - Best Practices of World-class Customer Service Providers. - Use Body Language, Active Listening, and Questioning Skills as Key Communication Tools. - Develop a Customer-focused Mindset and SMART Goals for Continuous Improvement. - Strategies to Promote Customer Retention. Engage our team today +263 772 884 509 +263 715 417 867 training@noahsarkleadeship.co.zw https://lnkd.in/dPzPhg-v #service #excellence #customer #care #training #corporate #trainers #skills #strategies #tools #communication #noahsark #ark #noah #school #leadership #positively #impacting #Humanity