The Gen Z generation, known for its digital fluency and high expectations, continues to shape the landscape of customer service. An impressive 68% of Gen Z consumers have reported that their standards for customer service have surged over the past year. This upward trend reflects the ever-increasing demand for seamless, personalized, and efficient interactions with brands. #murkeztechnologies #customerservice #bposervices #bposolutions #itservices #itservicesprovider #managedservices #manageditservices
Murkez Technologies’ Post
More Relevant Posts
-
📜🕰️ Happy #FridayFunFact folks! Did you know the concept of customer service is as old as trade itself, going back to 3000 BC? But it wasn't until the 1760s, post the Industrial Revolution, that the first ever customer service teams were formed. Talk about a history lesson, right? From face-to-face interactions to letters, the core of customer service has always been about direct engagement between the consumer and the company. But guess what truly revolutionized it? 📞 The invention of the telephone by Alexander Graham Bell in 1876! It made customer service more efficient and accessible, marking a significant turning point in its history. Swipe left for more exciting insights into how customer service evolved over the years and how it adapted to technological advancements and changing consumer needs. Isn't it fun to learn how far we've come? Have a great weekend, everyone! #FridayFunFact #CustomerService #DidYouKnow #PortalCX #CustomerExperience
-
-
Director, Technology Workflows & Now Platform engineering / Site Leader | Winning Combo of Strategic Mindset & OPEX Champion
Are disconnected systems creating bottlenecks in your customer service operations? With wait times on the rise and customer loyalty at risk, integrating all services onto a single, intelligent platform has never been more essential. Learn how this crucial step can transform your #customerexperience. 🚨 http://spr.ly/6043gZVX5 #CustomerService #CXTrends
-
-
The power of flexibility in Subscription Commerce: ➡️ Greater customer trust and commitment. ➡️ Rich insights from active customer engagements to tailor services, anticipate trends and make smarter business moves. ➡️ Reduce overhead and enhance operational efficiency with automated subscription adjustments. ➡️ Navigate the ebb and flow of revenue with dynamic, data-driven strategies. Discover how member-controlled models can revolutionize your business operations and improve customer satisfaction at TOSDCorporation.com. #CustomerEmpowerment #DataDrivenBusiness #OperationalExcellence #SubscriptionCommerce
-
-
In today's competitive market, poor digital experiences directly impact customer loyalty and institutions' bottom line. Recent global studies show that approximately 25% of customers are likely to switch providers if they encounter frequent problems with digital services. This highlights the importance of seamless and efficient digital interactions in retaining and attracting customers. Improving the digital experience for customers can also significantly reduce the cost to serve for financial institutions. Leveraging Dimply and our comprehensive personalised experience platform enables financial institutions to save significant costs and cross-sell while enhancing customer satisfaction and loyalty. #personalisation #customercentricity #cost-to-serve #customerexperience #digitalinteractions #customerfirst. Talk to Colm McLoughlin, our CGO, who can organise a demo and walkthrough of our technology.
-
The retail industry is highly competitive, but streamlined and personalized customer support processes can put companies ahead of the game. With a contact center solution that empowers your support agents, you are one step closer to delivering the ideal customer experience consumers have come to expect. 💡Discover the 7 key capabilities indicative of a contact center solution that can help you deliver competitive customer support. Read the blog: https://lnkd.in/eG2DSs-V #ServiceCloud #Contactcenter #retailindustry
-
Are disconnected systems creating bottlenecks in your customer service operations? With wait times on the rise and customer loyalty at risk, integrating all services onto a single, intelligent platform has never been more essential. Learn how this crucial step can transform your #customerexperience. 🚨 http://spr.ly/6043gZVX5 #CustomerService #CXTrends
-
-
the Dimply team is transforming how companies are presenting data to thier customers
In today's competitive market, poor digital experiences directly impact customer loyalty and institutions' bottom line. Recent global studies show that approximately 25% of customers are likely to switch providers if they encounter frequent problems with digital services. This highlights the importance of seamless and efficient digital interactions in retaining and attracting customers. Improving the digital experience for customers can also significantly reduce the cost to serve for financial institutions. Leveraging Dimply and our comprehensive personalised experience platform enables financial institutions to save significant costs and cross-sell while enhancing customer satisfaction and loyalty. #personalisation #customercentricity #cost-to-serve #customerexperience #digitalinteractions #customerfirst. Talk to Colm McLoughlin, our CGO, who can organise a demo and walkthrough of our technology.
-
Hyper-Personalization – The future of customer engagement in utilities - BPI - The destination for everything process Call: +923218450197 or Email: info@oconsultingworld.com www.oconsultingworld.com #AIRecommendations #PersonalizedEngagements #OmnichannelExperience #CustomerExperience #OnlineShopping #InStoreExperience #RetailTech
-
-
💡 How To Revamp Your Call Center for a Digital-First World 💡 A 📲 digital-first call center is essential for improving customer experience, measuring call center performance, providing empathy at scale, offering ongoing training and development, and achieving digital readiness. By implementing digital-first strategies such as chatbots, social media, and self-service options, you can improve the #customerexperience and reduce wait times. Measuring call center 📊 performance is critical to improving customer satisfaction and agent performance. Learn more at Outplex.com #digitaltransformation #omnichannelcx #callcenter #callcenterautomation #BPO
-
With the abundance of CX technology available, how do businesses know which to invest in? And what can you do to gain customer loyalty in the highly competitive retail sector? Kirsty Morris sat down to answer these questions and more while talking to Finextra at MPE23. #CustomerExperience #Innovation #MPEcosystem
