MWeber Consultants’ Post

More and more #ISPs and #MSPs are reaching out to CRG | TEC Recruitment They've all tried directly advertising on the likes of Indeed/Linkedin and the feedback from hiring managers is the same- inundated with unsuitable applications, taking them away from their day jobs. The view that there are lots of candidates in the #telecoms market- DOES NOT MAKE HIRING EASIER! Our consultants spend their days building candidate networks, so when you have a requirement, we complete the screening to meet the needs in a matter of days. All candidates know the end client and are happy to progress (we don't chuck CVs at vacancies) Hiring managers recieve a shortlist- usually 3-5CVs, all qualified and who meet the skills of the role and culture of the business. The result- CVs to interview rates of 90%- higher quality of interviews with fully engaged candidates (no ghosting!) offer to acceptance rates extremely high and time and cost to hire reduced. Drop me a message if you are feeling a similar pain- sm@crgtec.uk.com

Hey LinkedIn fam! 👋 Today, I wanted to shed some light on an essential role within any organization's IT ecosystem: the Service Desk Engineer. As businesses increasingly rely on technology to drive their operations, the need for skilled IT support professionals like service desk engineers has never been greater. Service desk engineers are the unsung heroes of IT support, serving as the first line of defence against technical issues and providing invaluable assistance to end-users. They're the friendly faces behind the scenes who ensure that your technology works seamlessly, day in and day out. 1.Responding to user inquiries and technical support requests via various channels, including phone, email, or ticketing systems. 2.Troubleshooting hardware and software issues, diagnosing problems, and providing effective solutions or workarounds. 3.Performing remote desktop support to assist users with software installations, configurations, and system updates. 4.Documenting support activities and following up to ensure that issues are resolved promptly and efficiently. In conclusion, service desk engineers are the backbone of any organization's IT support infrastructure, ensuring that technology runs smoothly and users stay productive. If you're passionate about technology and helping others, this could be the perfect role for you! #ServiceDeskEngineer #ITSupport #TechCareers

#hotjob ALERT  Are you a #jobseeker who is #opentowork? Were you part of a recent #layoff, were #laidoff? Check out this new #jobposting with JFR Staffing! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

What a delightful moment to hear of, one that resonates with me personally. This value is one of a few that got me started in IT many moons ago. It continues today in my philosophies in moving forward to make the world a better place for humans through digital technologies. How are we inspiring our future technologists?

For our first job highlight, we have decided to go with a critical function in any modern-day workplace. IT support offers a dynamic and rewarding career path with a clear road for progression. It requires a mix of technical skills, problem-solving abilities, and excellent communication. Let's break down the expertise needed and the differences between Levels 1, 2, and 3 support. 🔹 Level 1 IT Support: This is the frontline of IT support, handling basic issues and service requests. Key skills include: - Basic troubleshooting and diagnostics - Familiarity with common software and hardware - Strong communication and customer service skills - Ability to document and escalate issues effectively 🔹 Level 2 IT Support: Level 2 support tackles more complex problems that Level 1 can't resolve. Essential skills include: - Advanced troubleshooting and problem-solving abilities - In-depth knowledge of specific systems and networks - Proficiency in remote desktop tools - Experience with software/hardware installations and configurations 🔹 Level 3 IT Support: Level 3 support handles the most challenging and specialised issues, often involving system or network failures. Must have skills are: - Expert-level knowledge of IT systems and infrastructure - Ability to perform root cause analysis - Experience with system integrations and high-level configurations - Strong analytical and critical thinking skills Each level builds upon the previous one, requiring a deeper understanding and greater technical expertise. Whether you're starting out or aiming to advance, IT support offers a clear pathway for growth and development. Remember, with levels 2 and 3 support, sometimes a company might require more specific knowledge on certain software, which is always good to check for prior to applying. How are you finding the IT support market? Tell us in the comments below! #RoleHighlights #TechCareers #ITSupport

In the world of recruitment, finding the perfect candidate can often feel like searching for a needle in a haystack. But what happens when you're faced with the opposite challenge and have too many qualified candidates for a particular role? Our latest video discusses the process of narrowing down candidates when looking for a Senior Help Desk Technician. Check it out here: https://lnkd.in/eepbtaEH

Can a L1 Service Desk Role Fast-Track Your IT Career Skills? Answers: https://lnkd.in/g_NrNEYy #ServiceDesk #CareerGrowth #ITSkills Hey everyone! 😊 I'm curious to hear your experiences with Service Desk L1 jobs. Have you found yourself in a position where you not only tackled daily tasks but also picked up some valuable skills that helped you level up in your career? Here are a few areas I’ve been thinking about that could really boost your skills on the job: Enterprise Networks: Understanding how networks operate can be a game-changer. VLANs and Switches: These components are crucial for managing data traffic efficiently. IPv4 vs IPv6: Knowing the difference between these two can greatly enhance your troubleshooting skills. Security Measures: It's essential to know how to protect your systems from threats. Scripting: Learning some basic scripting can automate tasks and streamline processes. Endpoint Configuration Managers: Managing devices effectively is key in any IT environment. Imagine being able to learn these things right at your job instead of having to do it in your spare time! It can make such a difference in your professional development a...

What is the most common answer to the question: What do you like most about working in client support? 🏆 "I want to work in support because I genuinely enjoy assisting others and finding solutions to their problems'' Also popular are: ✅ "I have a natural inclination towards problem-solving. Working in support allows me to use this skill daily, tackling a variety of challenges and ensuring customer satisfaction." ✅ "Support roles often offer a stable environment with a strong sense of teamwork. I value collaborating with colleagues to ensure we provide the best service possible." ✅"Support roles expose me to a wide range of customer queries and concerns. This diversity keeps the role engaging and allows me to develop a versatile skill set." If you are looking for a #Technical #Support role I might have one. ⭐ #German + English ⭐ Hands-on experience in server technical support, particularly in server or PC hardware operations and maintenance. ⭐100 % remote from Poland Let me know if you are interested or share with somebody who might be 👋

Technical support encompasses approximately 60% customer service and 40% technical expertise, requiring a clear mind and the ability to perform under pressure. It's crucial to understand that the focus lies on resolving issues always. Individuals with backgrounds in custormer relation and technology often possess excellent personalities for tech support roles, as they bring patience, empathy, and effective communication skills to the table. Success in IT support field hinges on setting accurate expectations, maintaining a positive attitude, and continuously learning and exploring new solutions because Every day in tech industry presents fresh challenges and learning opportunities. Technical Support department Is an environment where problem-solving is constant, making it an exciting space for developing both technical prowess and interpersonal skills. Furthermore, Technical support also offers some interesting development opportunities. The more expertise and references you acquire. #itadministrator #technicalsupport #itsupport