Monday digest : 5 Examples of Contact Center AI in Action Artificial intelligence has become one of the most valuable tools for today’s business leaders. With advanced algorithms and systems, companies can enhance productivity and efficiency, reduce operational costs, and even improve customer satisfaction. Read complete article here : https://lnkd.in/dbS_tuqd #AI #ArtificialIntelligence #BusinessInnovation #CustomerExperience #CX #AIinBusiness #Productivity #Efficiency #OperationalCost #CustomerSatisfaction #RealTimeInsights #DataAnalytics #SpeechRecognition #IVR #CustomerCare #Metaverse #OmniChannel #SelfService #HybridWork #SpeechAnalytics #CustomerJourney #DigitalTransformation #AIInnovation #QualityManagement #ProactiveService Vinay Mahajan B.J. Venkatesh Abhimanyu Diwaker Srikanth M Balaji Krishnamoorthy Shyam Valloornatt Srini V S Lisha Akshay Smital Dhavane Divya Shetty Pooja K Chandra M Arvind Sharma K Praveen R Gowda Benjamin Samuel Thirupathi S Jawaharlal Nehru G Manjunath MS Shilpa Pradeep Abishai c Aravinth C Venki R B J Lokesh Vijay Kumar ITServe Alliance Punjabi Chamber of Commerce
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Global CX Solutions Architect | Business Strategy & Growth | AI, Automation and Innovation Consulting
Here is our whitepaper on disruption with G-AI Strategies. The world is moving faster now!
#GenAI offers many promising use cases for helping enterprises navigate their #CX challenges in ways that were not possible with previous generations of AI. Especially through advancements in analytics and the generation of predictive insights, GenAI creates opportunities for businesses to better adapt to customer expectations, manage their contact centers, and enhance agents’ abilities. And in doing so, respond to the growing complexity in CX, with greater agility. ISG (Information Services Group) research found that 85% of enterprises believe that investment in GenAI is important or critical in the next 24 months. These capabilities have driven a sense of urgency in the market. Enterprises are increasingly looking to invest in GenAI capabilities to seize an early competitive advantage. Read more: https://foundever.link/d94 #AI #Omnichannel #Personalization #SelfService #CustomerExperience #BPO
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Amateur Content Creator - Comedy in Tech - Orchestrating connections and creating meaningful ones - Living each moment and learning along the way
AI is now table stakes for businesses. And because of this, we are in the thick of evolving job functions and product innovation. Love what Kyle Kuntz from Genesys said in this episode addressing the developers and how to upskill them, and changing the employment opportunities within an organization. https://gsys.cx/3VWx7XA #genesys #ai #ccaas #omnichannel #technology
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#GenAI offers many promising use cases for helping enterprises navigate their #CX challenges in ways that were not possible with previous generations of AI. Especially through advancements in analytics and the generation of predictive insights, GenAI creates opportunities for businesses to better adapt to customer expectations, manage their contact centers, and enhance agents’ abilities. And in doing so, respond to the growing complexity in CX, with greater agility. ISG (Information Services Group) research found that 85% of enterprises believe that investment in GenAI is important or critical in the next 24 months. These capabilities have driven a sense of urgency in the market. Enterprises are increasingly looking to invest in GenAI capabilities to seize an early competitive advantage. Read more: https://foundever.link/d94 #AI #Omnichannel #Personalization #SelfService #CustomerExperience #BPO
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115K 🚀| AI RAG Engineer @Trigma.AI 🤖 | Sharing Latest AI Tools 🧑💻 | Linkedin Growth Hacker 📈|30K + Telegram | Helping Client's to grow their profile and business 🚀 | DM for Collaboration 📩
I recently had the opportunity to participate in an incredible workshop focused on 𝐎𝐦𝐧𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐆𝐞𝐧𝐀𝐈 𝐌𝐞𝐚𝐬𝐮𝐫𝐞𝐦𝐞𝐧𝐭 with an incredible team at Trigma.AI. The discussions were insightful and opened up new perspectives on integrating AI to drive impactful business decisions. The discussions were rich with insights, covering everything from integrating data streams to refining customer touchpoints across platforms.I was fortunate to collaborate with a group of talented professionals, each bringing unique insights . Grateful to all the participants - Fayoz Azami Andrei Macari Sri Mummadavarapu Almas Dautbay Azamat Sultan Maxat Karimov Zachary Thoday Sushil Sheth Anastasia Ulanova Rita Talatinian, MBA who made this session a goldmine of ideas.This workshop has sparked some exciting new perspectives that I can't wait to explore further in our ongoing projects at Trigma.AI. Follow Trigma.AI and Stay updated with our latest projects, innovations, and opportunities to collaborate. We’re here to help you turn your vision into reality. #TrigmaAI #AI #innovation #RealTimeAnalytics #Businessgrowth
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What is your actual challenge? Is it a direction of customer service developments or just how to best utilize AI in your business?
Managing Partner at Biznes Innovation. Enterprise cloud communications, partnerships and business development.
Why there are so strong expectations on what AI can do in the contact center domain? With omnichannel communication tools, customer interactions become very complex. This is hard to manage from the single-agent perspective as well as from the organizational effectiveness perspective. On top of that, agents need to master a lot of knowledge and resources to be able to handle customers in the right way. This dramatically raises the costs, and the hope is that A.I. technologies could lower the workload of a contact center representative, or even replace him. Classical contact center solutions have been traditionally built as stand-alone tools, with limited omnichannel communication options and selective access to company resources and databases. Moving towards assistive, and later, generative A.I. in the customer service domain will change this paradigm, so let's see, which vendors and solutions will get ready on time! #contactcenter #omnichannel #ai #generativeai #customerservice #biznesinnovation
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Managing Partner at Biznes Innovation. Enterprise cloud communications, partnerships and business development.
Why there are so strong expectations on what AI can do in the contact center domain? With omnichannel communication tools, customer interactions become very complex. This is hard to manage from the single-agent perspective as well as from the organizational effectiveness perspective. On top of that, agents need to master a lot of knowledge and resources to be able to handle customers in the right way. This dramatically raises the costs, and the hope is that A.I. technologies could lower the workload of a contact center representative, or even replace him. Classical contact center solutions have been traditionally built as stand-alone tools, with limited omnichannel communication options and selective access to company resources and databases. Moving towards assistive, and later, generative A.I. in the customer service domain will change this paradigm, so let's see, which vendors and solutions will get ready on time! #contactcenter #omnichannel #ai #generativeai #customerservice #biznesinnovation
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Assess, support & optimise IT operations & infrastructures for on-site or remote contact centre solutions.
Looks like a really valueable session focusing on AI and CX in contact centres. Kriben Abrahams this would also be valuable for you to attend. Could bring great insights into the future of contact centres delivering exceptional customer experience using AI to drive efficiencies and productivity. I'm personally very interrested as it's been a mysterious topic, talking to many people about it, however not many has been able to showcase or truely explain how to implement or use it with autonomy amoung humans. I've always felt that this is a human driven descision tree for web chat interactions as an example. I'd really like to see AI take over from there and drive optimization, efficiency and performance. Hoping to see it in action in this session.
Specialist Cx and BPO consultant, industry analyst, blogger, promoter of BPO to Africa. Recipient of the CXOutsourcers Lifetime Achievement Award. Brand Ambassador for Callbi Speech Analytics and for Smartz Solutions.
Dive into the heart of AI's role in customer experience (CX) with our dynamic webinar. This session brings together industry giants to unpack AI's transformative influence in the CX and contact centre landscape. Hear from Simon Kriss of the CX Innovation Institute, James Guthrie of Smartz Solutions, and Mithum Singh from CCI, as they share groundbreaking insights on integrating AI to enhance customer engagement and service delivery. This webinar promises to offer profound, actionable insights under the expert moderation of Rod Jones, a CX, call centre, and BPO veteran. Join us for a session that explores AI’s potential and provides strategies for blending technology with human touch. Secure your spot now and be part of the conversation defining CX's future. Register now >>> https://lnkd.in/dFHH7cNp #callcentre #contactcenter #omnichannel #technology #bpo #BPESA #CapeBPO #ai #artificialintelligence #GBS Callbi Speech Analytics Gert Fourie Corey Springett Huzair Essop Yashika Naicker Mark Mitchell Ryan Bayman Gavin Atkinson Robin Hoekstra William Carson Kobus Van Der Westhuizen Mark Bedser (PhD) Carl de Villiers Nolan Waldhausen Anton Fatti Morne Stander Rudé Alley Bronwen Brown Eben Louw Kobus Nel Yuri Zager Ruben Moggee
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The successful implementation of AI technology depends on human factors. On a deep understanding of why you need this technology and which process demands improvement. Some companies that follow the trend, without a proper discovery stage and AI implementation strategy in the background, might fall into the trap of a 'new shiny object'. Hear more about what you need to know when deciding to implement AI technology within your organization. Tor Kristensen - CTO, Anthill. Download the full webinar recording here: https://lnkd.in/dXnNYe8D #webinar #ai #artificialintelligence #pharmamarketing #omnichannel #innovation
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Curious how top companies elevate customer experiences and streamline operations? Stay tuned for our upcoming webinar, launching next week, where we explore how industry leaders are harnessing latest, cutting-edge technologies to transform service delivery and operational efficiency. Follow us for updates or visit https://bit.ly/4aL49jC to catch the full episode. #OmniChannel #AI #CustomerExperience #Webinar #AITechTalk #PremierBPO
Webinar 2 - How Omnichannel Strategies Reshape CX - Teaser
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CMO | Business Development | NABA marketing professor | Supporting organization in customer experience enhancement
The CCM is a strategic pillar to achieve coherent, personalized and engaging communications based on customer interactions. Today, thanks to the automated processes workflow and AI, CCM is becoming a crucial part of the enterprise software application map. Main value of CCM: reduction of internal costs, more efficiency in communications and templates management and growth of revenues since personalized, coherent and pertinent communications stretch the Life Time Value of a customer.
Senior Analyst | Customer Communication Management | Communication and Collaboration | Customer Experience
How companies use technology to talk to their customers? It's clear there's a big change happening. Companies are trying to make sure they can talk to each customer in a way that feels personal and quick. This look into Customer Communication Management (CCM) pulls back the curtain on the everyday struggles businesses face, like keeping chats personal across every platform or making sure no customer waits too long for a reply. It's about making sure every message counts, using CCM to smooth out these bumps with AI and automation in the mix, it's not just about quicker chats, but making each one feel like it's just for you. This research sheds light on turning those communication challenges into strengths, aiming for conversations that don't just talk at customers but really speak to them, setting the stage for stronger connections down the road. #customercommunication #UserExperience #CustomerRelations #Innovation #CustomerExperience #Omnichannel #Ai #QKS #Quadrantknowledgesolutions
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