Natalie Wood’s Post

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Salon Owner, Speaker, Live Your Free Culture

If you know a customer isn't happy, this is the best question to ask them... What can we do to make you happy? You'd be amazed at how many of our salon customers are blown away when we ask them this in a situation where they seem to be unhappy with their hair. And when they tell us what we can do to make them happy, we do it, of course. This simple process may be intimidating at first. But once you get into the routine of it anytime you have a customer that seems unhappy, it will get easier and easier to do. #businessownership

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Some cutters have the holier than God's ego and have not learned to humble themselves, my approach is to ask my customers how they want to look, get explicit instructions, ask them if they have photos, be realistic, can I achieve what they want with what they have? When I fully understand what they want and I do it, the shop numbers continue to grow! Simple communication skills equals big growth and return bookings!!!

Mangat Ram

Hairstylist & Therpist.

3mo

I agree! But i need a job mm but i don't english i am from India🇮🇳 🙏💐 i am hairstylist & therpist all rauonder

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Jeffy Zhang

The top 5 hair extension factory in China—Project Manager

3mo

Thanks for sharing,so what can we do to make you happy to be my client?😁🤔

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Zulfiqar Ayyan

--hair hairstyle and woman hairstyle and Rebounding keratin treatment hair cutting hair coloring skin care products

3mo

I need jhop medium my hairstyles experience 15 years with diploma hairstyles

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Heather Hunter

Senior Hair Stylist /Colour Specialist / Internal Verifier /

3mo

Makes sense 🥳

TEJINDER GROVER

Credit and operations at CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED

3mo

You looking so beautiful 💕

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Jasmine Joy Gayta

Helping Salon Owners Generate Leads & Grow Sales using FB Ads Marketing 🎯🚀

3mo

Yes, definitely agree! What an amazing reminder for everyone. Thank you, Natalie, for sharing this. You're awesome! ❤️ ❤️ ❤️

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Mohamed Bahi

Hairstylist • Content creator • Social media manager for me account • I’m looking for to work

3mo

Hi I’m looking for the work

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