Natalie Wood’s Post

2️⃣ Personalized Hair Care Tips Use customer data to send personalized hair care tips. For example, customers with a specific hair type or style could receive tailored advice on maintaining their look, along with exclusive product recommendations or services. Personalization shows customers that you understand their unique needs, fostering loyalty and encouraging repeat visits. #fullserviceagency #digitalmarketing #emailmarketing #marketingautomation

This is how you can SELL MORE e-comm stores. Please ignore my hair at the end, IDK what happened. Bad hair, don't care. #ecommerceads #ecommerceadstips #smallbusinesstips #businesstips #googleads #googleanalytics #googlecertification #facebookadstips #facebookads #metaads

What I learnt about my latest trip to the hairdresser...spoiler alert I'm not a natural blonde anymore 👱🏻♀️ It kinda came out orange this time - think 'Sun-in' from the 90s...not quite the look I was going for after I parted with way too much money 💵 💇♀️ So I've had to go back and have it 'fixed'. It's not fixed, it's toned and a bit dull. But enough about my not-quite-right hair! It taught me a few things about running a business: 1️⃣  The customer is always right. Even if they're not, you need to validate their feelings. They need to feel heard. 2️⃣ Encourage honest feedback. The customer probably doesn't want to appear rude but you need to learn so you can improve - either improve the service or the way the situation is dealt with in future. 3️⃣ Refund or add more value - over delivery will make the customer feel more valued. It will also show how well you can fix a mistake and that you genuinely care. It's not that hard. If you value your customers make an effort. Always look for ways to made improvements...so your customers don't go to your competitor! #customerservice #showyoucare

TRUE STORY!📢😮👀 Recently, I visited my favorite salon to do my hair, and you know, PEOPLE TALK!💇🌸 One of the salon owner's client talked with their relatives about this incredible shampoo that she bought in the salon (she wanted her hair longer). 👩 💁 Now not just the friends and relatives of that client buy this amazing shampoo there, they became frequent clients of the salon.🛁💖💯 And just like that, they will TALK with their friends and relatives too.💰🌟📊 Do not underestimate the power of a great product, or excellent impression have. 💪✨🚀 Follow us for more info. . . . . #storytelling #buildyourbrand #smallbusiness #businessStrategy #powerofvideo #businessprofit #digitalmarketing #socialmedia #makeanimpact #businessSuccess #ConsistencyIsKey #SuccessTips #CustomerSatisfaction #CustomerServiceMatters

I recently tried a new product for my hair. Since it was my first time using it and it was not a standard item, I needed to read the directions. The directions went like this: "Put in your hair. Leave for 5 minutes. Rinse out with water." Ummmmmmmmmmmmmmm WHERE in my hair? All over? Just the ends? Do I apply it like a mask or shampoo or something else completely different? HOW MUCH do I put in my hair? A pea sized? Quarter sized? More? I am not entirely sure I did it right BUT it was a great opportunity to see something we ALL can use: Be very careful with assumptions. What may be second nature or a given to you, may be completely unknown to the receiver. Also- it is useful to have someone review your copy who has never used your products!! #SupplyChainManagement #Quality #QMS #CrossTraining Besides Ikea, have you encountered confusing label copy or use instructions?

In a dashboard, you see a KPI that is a bit higher than the average It’s like a hair in a bookshelf: why is there a hair there? So, you take a closer look… Most of the time, it's nothing. But sometimes… this hair is a bear! Something that should be small but is actually the result of a much deeper and more complex problem A hair that pulls you to this crazy place nobody knows exists. Have you ever pulled some of these hairs? They can give you a hell of a headache but also lead to amazing breakthroughs. So, for the troublemakers, keep pulling those hairs… you might find a bear! 🤩 #Marketing #DigitalMarketing #Growth

💥 How This Hair Salon Almost Lost 219 5-Star Reviews—Without Even Knowing It 💥 Imagine this: Tons of happy customers are walking through your doors, but only a handful are leaving reviews. Sound familiar? This hair salon was on the same path, with 708 reviews at their old pace. But after switching gears with Clienti, they skyrocketed to 927 reviews in the same time span. 🚀 That’s a 257% increase in reviews collected each year—without buying reviews or nagging customers. If they had stuck with their old pace, it would’ve taken 17 years to hit this number and they’d have missed out on 219 valuable 5-star reviews along the way! The best part? This could be your business next. Want to know how they did it? Check out their full story here → [https://lnkd.in/gXEmd5mC] We have plenty more stories just like this. What industry would you like to see next? Let us know in the comments below 👇 #Clienti #HairSalonSuccess #CustomerReviews #BusinessGrowth #SocialProof #OnlineReputation #CaseStudy #ReviewManagement

Capture that feeling 🫶 There’s just something about getting your hair done that makes you feel on top of the world. ✨ It’s hard to describe, but it oozes confidence—like an instant boost to your mood. Sure, it costs a little every few weeks to banish those greys, but I wouldn’t change it for anything. And the thing is, it’s not just about the hair. It’s the whole experience—the way my hairdresser makes me feel. Whether they’re invested in my stories or just good at pretending doesn’t really matter; every time I leave, I feel like a million bucks. What keeps me coming back for nearly eight years now isn’t just great haircuts—it’s trust and connection. Even though they’ve known me for so long, every appointment starts with thoughtful questions: 💇♀️ How’s your hair been feeling? 💇♀️ What did you love about the last treatment? 💇♀️ Is there anything new you want to try? And the best part? I trust them. If they told me to shave my head, I’d probably cringe—but I’d listen, because I know they genuinely have my best interests at heart. This really highlights something important about sales and customer service across all industries: People buy with emotion. Even though I know I could get my hair done cheaper, I wouldn’t. Why? Because the feeling, experience, and connection I get from my hairdresser are worth far more than the price. Businesses that truly understand their clients—and put their needs and emotions at the center—are the ones that create long-term loyalty and growth. It’s not just about the product or service; it’s about making people feel valued. And when you get that part right, they’ll keep coming back—just like I do. #CustomerExperience #Loyalty #SalesWithEmotion #CustomerConnection #CustomerServiceMatters #SalesGrowth #BusinessInsights #TrustAndValue #ServiceBusiness #Yarraville #BirdsEyeViewConsulting

A product and its user have their own unique job to be done. What is the difference between a product's job to be done and the user's job to be done? Learn more: https://lnkd.in/gCDXEKVa Using the example of a hair dryer. A hair dryer user's core job to be done is, "dry hair." A hair dryer's core job to be done is, "blow air at a desired temperature." #jtbd #jobstobedone #productmarketing #jtbdtheory