National Retail Federation’s Post

Delayed deliveries happen. 🚚 You can minimize negative effects on your business by: 👉 Notifying customers: If a package is delayed, notify the customer as soon as possible to manage their expectations and provide them with the most up-to-date shipping information. 👉 Offering discounts or incentives: Providing customers with discounts or incentives for future purchases can help mitigate the negative impact of delayed delivery and maintain customer loyalty. 👉 Investigating the cause of the delay: Analyzing the cause can help identify potential areas for improvement and prevent similar issues from happening in the future. Learn more about how to manage—and prevent—delivery delays: https://lnkd.in/gY8FxJXh #delivery #retail #customerservice

40% of consumers are likely to switch brands if their products arrive late. Set a new year's resolution for your company to boost customer retention by reducing late deliveries. Make a commitment to upgrade your logistics using expert advisory services >> https://lnkd.in/dNBHqu3q #CustomerRetention #Delivery #LogisticsAdvisory

McKinsey's 2023 report suggested that retailers offering same-day delivery can gain a competitive edge, indicating that fast and reliable delivery can increase customer loyalty and satisfaction. The point? When your customers are looking for the same affordable rates with added value, same-day delivery gives you the competitive advantage. #finalmile #3pl #supplychain #logistics #sameday #LTL

Congratulations to ALDI USA for being named 'Retailer of the Year!' 🏆 Diebold Nixdorf is honored to partner with ALDI— an exceptional industry leader dedicated to innovation, affordability, and customer satisfaction. Read more for insights into their winning strategy.  #retailinnovation #retailindustry #retailstrategy

#Price Matching Price matching is a powerful pricing strategy that retailers use to stay competitive, attract price-sensitive customers, and build customer loyalty. This strategy allows retailers to maintain their competitiveness and appeal to cost-conscious consumers without permanently lowering their prices. #PriceMatching

#DoYouKnow Half of the top 100 retailers in the United Kingdom do not show delivery information on product pages. This impacts customer satisfaction. And of the retailers who do show delivery information, nearly 40 percent miss their own advertised delivery times. These data come from a new post-purchase study from fulfillment company Salesupply and ParcelLab. The researchers tested the post-purchase experience at 100 of the biggest online sellers in the United Kingdom. Read more ➡️ https://lnkd.in/d2w3yhHZ #ecommerce #statistics #customercare #UK #Global24UK

For retailers, the ability to strategically position prices is accompanied by the responsibility to balance profits with customer engagement and loyalty.   Nalin Tewari, VP of Retail at Encora, talks about how dynamic pricing, when done right, can create a win-win scenario for both customers and retailers.   Read more here: https://bit.ly/4bJQoBg   #Encora #EncoraInsights #RCPG #Retail #DynamicPricing

📦 Increase in customer loyalty resulting from a more convenient and satisfying delivery process. 🟠 Reduction in shipping and storage costs. 🟠 Reduction in errors during order preparation and the number of returns. 🟠 Improvement in the online store's reputation, increase in sales, and greater customer attraction. 🟠 Greater efficiency and the ability to operate in international markets. 🖱️www.goldship.io 📱(561)-207-0745 📩 sales@goldship.io #goldstandardshipping #ecommerce #fulfillmentservices #logisticsexcellence #logisticsolutions #EfficientFulfillment #orderfulfillment #streamlinedoperations #fulfillmentexcellence #optimizedfulfillment #customersatisfaction

Congratulations to ALDI USA for being named 'Retailer of the Year!' 🏆 Diebold Nixdorf is honored to partner with ALDI— an exceptional industry leader dedicated to innovation, affordability, and customer satisfaction. Read more for insights into their winning strategy.  #retailinnovation #retailindustry #retailstrategy

Congratulations to ALDI USA for being named 'Retailer of the Year!' 🏆 Diebold Nixdorf is honored to partner with ALDI— an exceptional industry leader dedicated to innovation, affordability, and customer satisfaction. Read more for insights into their winning strategy.  #retailinnovation #retailindustry #retailstrategy