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View profile for Sibonay Koo, graphic

Civic Technologist | Product Manager | Liberation for All 🍉

For the past two years, I had the immense privilege of working with the Office of Unemployment Insurance Modernization at the United States Department of Labor (USDOL) alongside my incredible team of Nava designers, communications experts, and engineers. This was my first initiative in the civic technology space, after starting my career working in Big Tech, and it was an incredible learning experience. I got to work alongside folks who’ve spent their entire careers advocating for labor rights, and who’ve been in the trenches of government agencies for decades, tirelessly working to provide people access to unemployment benefits. Now that the work has come to a close, here are a couple highlights: 1. We delivered both an in-person and virtual convening at USDOL for over 100 stakeholders from the unemployment insurance (UI) ecosystem to discuss the future of UI from a systems change perspective. https://lnkd.in/gQ5s8pUn 2. We created a series of recommendations for states on the UI claimant experience based on extensive research, which included a pilot usability study alongside interviews with experts from USDOL, state workforce agencies, legal advocates, and UI technologists. https://lnkd.in/gTZVnh8y Thank you to all of the amazing people who partnered with me on this journey. It was particularly gratifying to meet some of you in person in Washington DC after so much time spent working together virtually. While I’ll be working on other benefit programs outside of the UI space for now, the world of civic tech is small, and so I hope we will cross paths again soon.

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Karyn Lu

Fractional DEI&B Officer • Civic Technologist

1mo

I’m really happy to see this update! What’s next?

Andrew Stettner

Director, US Department of Labor

1mo

What a great picture! We miss you guys!

Claire McKenna, Ph.D.

Senior Associate at Abt Global

1mo

Love the Nava team

Sylvie Williams

Just a public servant standing in front of you, asking what can we do better! *Views do not reflect the official position of the U.S. Federal Government or the IRS.*

1mo

Thank you to you and your team for all the hard work! I’m glad for the time spent together and hope our paths cross again.

Cam Flowers

People-centered creative-technologist training remote communities of future tech leaders, and incubating innovative community-driven technology ventures. 🧑🏿🚀☂️

1mo

Love how you’ve been a champion of the social good in your work fam!

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Allison Johnson

Experienced Portfolio Director working with State and Federal Government Agencies

1mo

This made me so happy to see Sibonay Koo! It was so great watching you grow into an incredible leader with that work and all the progress you made in those two years. So excited to see where you land next and all that accomplish!

Congratulations to the awesome team. 😀

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Ambika Roos

Director of Product @ VA | Public Benefit Tech | Wharton MBA

1mo

So wonderful to see this update! Excited for what’s next for you in the civic tech world :)

Lydia Cooper

Aesthetician at Nomad Concierge ltd

1mo

Way to go!

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