Navigate Management Consulting’s Post

Transitioning to cloud-based CCM? Choosing the right partner is vital! Read our blog to learn about the key factors to consider to make your transition seamless and strategic. https://bit.ly/3SMrYRW #ccmsoftware #LegacytoCloudCCM #customercommunications #ccmtechnologies #ccm

There are many benefits to Contact Center as a Service Solutions, we like to tell our clients these three benefits of CCaaS solutions - The ability to scale up or down as operational needs change. - Your organization only pays for what you need. - Customer service capabilities continue to expand. Want to learn more about the benefits of CCaaS solutions? Reach out to us and we can explore how CCaaS fit into your business operations. #CLDConsulting #CCaaS #CustomerService #ContactCenter #CloudBasedSolutions #ITConsultant

What are the key factors that influence the cost of managed IT services? Curious about the cost of managed IT services? Dive into our guide for insights on pricing models, factors influencing costs, and more! #ManagedIT #ITServices #BusinessTech https://lnkd.in/dUSjm64F

CCaaS Providers, this one's for you. Don’t let poor call quality drive away clients and affect your bottom line. Read more 👀about it in this article https://lnkd.in/dWW9zepv #CCaaS #ContactCenter #CallQuality #VoiceData #CustomerExperience #VoiceMonitoring #Voipfuture

It’s never been easier for your government agency to close the gap between its electronic document management system and critical business applications. Watch this free webinar to learn about an integration solution that will jumpstart your digital transformation and save you hours of work! #govtech #government #digitaltransformation #technology #integration #cloud https://hubs.ly/Q02lK3xv0

It’s never been easier for your government agency to close the gap between its electronic document management system and critical business applications. Watch this free webinar to learn about an integration solution that will jumpstart your digital transformation and save you hours of work! #govtech #government #digitaltransformation #technology #integration #cloud https://hubs.ly/Q02lK3tC0

It’s never been easier for your government agency to close the gap between its electronic document management system and critical business applications. Watch this free webinar to learn about an integration solution that will jumpstart your digital transformation and save you hours of work! #govtech #government #digitaltransformation #technology #integration #cloud https://hubs.ly/Q02lKbgS0

It’s never been easier for your government agency to close the gap between its electronic document management system and critical business applications. Watch this free webinar to learn about an integration solution that will jumpstart your digital transformation and save you hours of work! #govtech #government #digitaltransformation #technology #integration #cloud https://hubs.ly/Q02lK9vg0

It’s never been easier for your government agency to close the gap between its electronic document management system and critical business applications. Watch this free webinar to learn about an integration solution that will jumpstart your digital transformation and save you hours of work! #govtech #government #digitaltransformation #technology #integration #cloud https://hubs.ly/Q02lK3hB0

Scheduled maintenance and unexpected downtime are significant concerns in any SaaS agreement, and addressing them properly is crucial for maintaining service reliability and client satisfaction. To manage these risks effectively, the agreement should clearly define regular maintenance schedules, including the specific dates, times, and expected duration of these maintenance windows. This clarity allows clients to plan around these periods and reduces the impact on their operations. Additionally, the agreement should outline the procedures for notifying customers about upcoming maintenance or unexpected outages. This includes specifying the notice period required, the methods of communication, and the contact points for updates. Proper notification makes sure that customers are informed in advance and can prepare accordingly. Compensation for service outages is another essential aspect to address. The agreement should include provisions for compensation or service credits if significant downtime or service disruptions occur. It is important to define what constitutes acceptable downtime and under which conditions compensation will be provided. This approach not only incentivises the provider to maintain high service levels but also offers clients a means of recourse if issues arise. By incorporating these elements into a SaaS agreement, providers can effectively manage the impact of maintenance and downtime, enhance transparency, and build stronger trust with their clients. Here is a sample clause that we deem balances everyone's interest. Maintenance, Downtime, and Compensation The Service Provider will notify the Customer at least 48 hours in advance of any scheduled maintenance, which will occur during off-peak hours. For unscheduled downtime, the Service Provider will promptly inform the Customer via email, including details of the issue and estimated resolution time. If downtime exceeds for four consecutive hours in a given month, the Customer will be entitled to a service credit equal to 10% of the monthly subscription fee for each additional hour of downtime beyond the threshold. Service credits will be applied to the Customer’s next billing cycle. Downtime caused by factors outside the Service Provider’s control, including but not limited to acts of God or third-party service failures, is excluded from compensation. How do you go about dealing with Maintenance and Downtime clauses in your SaaS Agreements. #ContractDrafting #SaaSAgreement #LawLife #Technology #YVLCInsight