Navistar Inc’s Post

Upgrade your ability to make #automotive #repairs with our #training sessions for major brands! Whether you're looking to improve skills you already have or learn completely new ones, our comprehensive training will give you the knowledge and expertise you need to make more money on repairs. Find training: https://loom.ly/ljOQvs4

A great example of ensuring that the entire organization needs to be considered when pushing forward with new initiatives and technology. There was a great post yesterday about how engineers have to implement that which research develops (if it's yours, let me know). I think this needs to go even further, technicians and operators are going to be the ones that keep things running on a daily basis. Have they been properly trained? Have their managers been trained on how to keep them up to date? In this example, this gap potentially caused a customer to have to pay for parts that weren't needed and gave a bit of a black eye to the car company with the story making a splash. How have you ensured that all of your organization is prepared for a new initiative or technology? #management #digitaltransformation #training https://lnkd.in/gtMD7vEg

💡Let’s talk warranty and maintenance! 🤔 Really can’t have one without the other… The question is, what do you think about manufacturers honoring warranty only if the customer is up to date on all manufacturer recommended maintenance? Well, first thing is this. That vehicle was designed to operate optimally for an extended period of time as long as the maintenance is completed as prescribed. The next thing is that manufacturers often agree to cover their vehicles for X miles and years for both base and powertrain coverage. The last thing is since manufacturers designed those vehicles to operate optimally with all maintenance completed as prescribed, those are the conditions in which a vehicle must be in to qualify for a warranty repair. Warranty covers manufacturer defects. So any part that fails before it technically should on its own. If the part fails because of lack of maintenance, it then didn’t truly “fail on its own.” It failed due to lack of maintenance, which is not the manufacturers responsibility. So, for my service advisors, why is this important? Because customers, while responsible for maintenance, won’t always know what’s due and when. They won’t always know why maintenance is important. And they won’t always know the gravity of the potential consequences of not having maintenance done regularly and on time. That’s where a professional service advisor comes into play. ✅ Educate your customers! Let’s avoid all that mess above. —— I’m Chris Craig. I create daily educational and coaching content for automotive employees. TikTok: https://lnkd.in/eMMVEWpC YouTube: https://lnkd.in/eTmW3WPS #serviceadvisor #technician #servicemanager #fixedops #learninganddevelopment #teambuilding

Assessing current driver habits and behaviors is the initial step in integrating the Smith System into a fleet. By analyzing data and driver performance metrics from telematics and firsthand observations, areas for improvement can be pinpointed. This allows for training that is tailored to address specific needs, ensuring it is both relevant and practical. Learn more about implementing Smith System™ in your fleet here: https://hubs.la/Q02x920L0

Assessing current driver habits and behaviors is the initial step in integrating the Smith System into a fleet. By analyzing data and driver performance metrics from telematics and firsthand observations, areas for improvement can be pinpointed. This allows for training that is tailored to address specific needs, ensuring it is both relevant and practical. Learn more about implementing Smith System™ in your fleet here: https://hubs.la/Q02x95QZ0

💡Give your customer a range of expectations! 🤔 This is how we get even more efficient… Multiple diagnostics. Manifold repairs with bolts that often break. Those Ford Triton engine spark plugs. Any automotive service procedure that has the potential to be quick and easy, or slow and painful. These types of jobs require clear expectations to be set up front. (Like any other service, but these are much more critical.) The thing is, customers are not always easy to reach. So if we need more time to be authorized to work on their vehicle, and it takes hours just to get in touch with the customer, that’s very inefficient. In these situations it’s is best to give your customer a range of potential outcomes, and ask them to authorize. Instead of saying “let’s start with an hour and then I’ll call you if I need more time.” Say this: “This could be quick and easy, or it we could run into issues. There’s no way to know for sure. So at minimum we will need an hour of labor to be approved, but worst case scenario it could be four hours in the end. We will do our best to avoid that, but is this range ok for use to move forward?” But don’t do this with every job, ONLY do this when it’s truly appropriate. This sets the proper expectations with your customer. This sets your technician up to succeed with the freedom to work without delay. ✅ To know when to offer these ranges up to customers and what the ranges should be will take time and experience to get the hang of. But if you take notes when certain jobs are typically issues, and communicate with your technicians, you’ll get the hang of it in no time! —— I’m Chris Craig. I create daily educational and coaching content for automotive employees. TikTok: https://lnkd.in/eMMVEWpC YouTube: https://lnkd.in/eTmW3WPS #serviceadvisor #technician #servicemanager #fixedops #learninganddevelopment #teambuilding #leadership

So why the drivetrain? ..."When I started DriveTrain Learning, I knew that my personal passion had to somehow intersect with my business. Of course, the first thing that came to mind when I entered the world of account management training, a foundational component for any business, was the most vital component of a car. The drivetrain represents my love of cars and my passion to drive training in the most successful direction possible...” To read the full story, visit us at https://lnkd.in/e2NhpVJ #accountmanagement #accountplanning #complexselling #accountselling #marketaccess #b2b

Getting your vehicle maintained and making sure you're protecting your investment is never a silly thing. Do dealerships make extra money when they sell a service? Of course they do! The same way that Starbucks makes coffee for every coffee they sell. That said when done properly and with integrity at the right intervals for a coverage or warranty - these programs are beneficial to everyone including the greener advisors that we're now seeing enter this industry. #technicians and #advisors, what are your thoughts?

Second part - applicability. Discover how documenting the Lessons Learned leads to more reliable and durable production in the competitive automotive industry. Visit my website for more. https://lnkd.in/gwhtf_MM

We believe in the power of education to drive positive change and enable informed decisions. That's why we offer comprehensive resources and tools to help our users navigate the complex process of buying and selling vehicles. From tips on negotiating the best price to understanding the ins and outs of vehicle financing, we strive to equip our community with the knowledge and skills they need to make confident choices. At the end of the day, our goal is to create a community of educated and empowered individuals who can navigate the vehicle buying and selling process with ease. Join us on this journey towards a more transparent and trustworthy automotive marketplace. Let's learn together and make smarter choices. #EducationEmpowers #TransparentTransactions #InformedDecisions #EmpoweredCommunity #VehicleMarketplace #TogetherWeLearn