Nebraska Furniture Mart’s Post

In today's fast-paced business landscape, customer service remains a cornerstone of success for companies across industries. Whether in retail, hospitality, or online services, skilled customer service professionals are invaluable assets. To excel in customer service jobs, individuals must possess a unique blend of interpersonal, problem-solving, and communication skills. Here, we delve into the top five essential skills required to thrive in customer service roles.

Let's set the record straight: Call center jobs are far from being dead-end careers. In fact, they're often the starting point for a journey full of growth and advancement. Here's what you can achieve in a call center career: ✅ Rise to become a team leader. ✅ Advance to managerial roles. ✅ Step up as a supervisor. The skills you develop, like communication and problem-solving, are invaluable and can catapult you to higher positions and better pay. Plus, many call centers now offer the flexibility of working from home, making it easier for those juggling work and family life. So, if you're in a call center or considering it, remember: It's a world of opportunities waiting for you! 🚀 PS- I found a 100+ year old edition of Collier's Weekly at a tea shop in Buffalo! Pretty cool, right?

When I first stepped into my role as a Customer Experience Manager, I was forewarned about a particularly challenging client. Stories about their difficult demeanor and demanding nature preceded them, painting a picture of someone seemingly impossible to please. However, I approached the situation with an open mind and a willingness to understand. As I interacted with this client, I quickly realized that their behaviour stemmed from past negative experiences with service providers. Instead of reacting defensively to their abrasive demeanor, I chose to understand the underlying reasons behind their guardedness. I made it my mission to provide not just exceptional service but also a sense of safety and understanding. Through patience and genuine care, I gradually broke down the barriers the client had built. Over time, I noticed a remarkable transformation as the same client who once seemed impossible to please, refused to work with anyone else. I vividly remember the time when I went on maternity leave. Despite the extended break, the client adamantly insisted on waiting for my return, refusing to engage with any of my colleagues. It was a testament to our cultivated trust and connection over time. Reflecting on this journey, I am reminded of the profound importance of emotional intelligence in fostering meaningful connections. Beyond just delivering results, it is about creating an environment where clients feel valued, understood, and above all, safe. Empathy and genuine human connection are important in building successful relationships, in business and life.

Get insights into the state of hiring in the administrative and customer support field in 2024, including what roles are most in demand and the latest job market trends.

Get insights into the state of hiring in the administrative and customer support field in 2024, including what roles are most in demand and the latest job market trends.

When I was 16, I held two jobs. McDonald’s a few evenings during the week and The Bay on Sundays. It was during this time that I learned one of the most important lessons about customer service, and it stuck with me ever since. At the bay, my role was called “SnapBack”. Which meant walking around the store and re-folding clothes on display tables that everyone just throws back down. (you know what I’m talking about) When I first started, my Mom said to me: “When a customer comes up to you and asks you where to find something and you don’t know the answer or where it is - it’s your job to find out for them. Don’t just point them in the direction but walk them to the item and never ever tell them I don’t know. It’s your job to find out” At that time, I took that advice to heart not fully understanding the importance of it. Today, that lesson looks more: communication getting back to customers promptly and always doing what you said you’re gonna do. And if you can’t, you find out a way to get it done. When our customer feels taking care of it builds trust and leaves lasting impressions. Following through isn’t just completing tasks - it’s about showing your customers you respect their time and value their needs. Let’s just say that job of the bay didn’t last very long, but I’ve never forgotten it. #Customerservice #customercentric #trust #thebay #wholikesfoldingclothesanyways

I have to admit: like many I've thought the quality of the customer service has dropped since the lockdowns. However, I have noticed this summer that the quality is coming back. The customer service staff: front desk staff, call agents, waiters, shop assistants, all seem to be far more aware. They understand the business from the consumer perspective. They understand what the business is able to do. They're better able to anticipate and deal with consumers. Of course, many have a natural aptitude and better temperament for the job and customer service. And, no doubt, peer training and learning also influences the better customer service. However, I, as a consumer, still sense business practices and processes are not quite where they should be. It is perhaps where the customer service can be improved and in some cases, dramatically. Of course, the example of deliveries springs to mind: there was a time where the delivery window was a 12-14 hour window on a specific day. Now it's easier to change the delivery day and the consumer is informed of the approximate delivery time. No doubt, a process improvement enabled by improved technology. Of course, if you need your business processes reviewed, do get in touch. We'll have an initial discussion. #customerservice #businesspractice #businessprocessimprovements

Get insights into the state of hiring in the administrative and customer support field in 2024, including what roles are most in demand and the latest job market trends.

Get insights into the state of hiring in the administrative and customer support field in 2024, including what roles are most in demand and the latest job market trends.

Get insights into the state of hiring in the administrative and customer support field in 2024, including what roles are most in demand and the latest job market trends.