It has been said that the most important decision a leader needs to make is to hire the right person for the job. (Jack Welch for example is one of the business leaders who believed that) Getting the right person for the job is however not a walk in the park. Very often so many get it wrong. The wrong hiring decision comes with so many attendant costs such as the cost of replacing the wrong hire, loss of productivity, wasted time and effort as well as negative impact on motivation and morale for the affected and impacted team members.
There are many factors that interfere with the ability to make the right hiring decision. One of these factors is unconscious bias. I met a colleague who used to work for an organisation that I was working for and I had not had a chance to speak to them before they left. I decided to have an informal exit interview with them and so grabbed the chance to ask them why they had left. Their response was ‘that organisation is full of ‘A types’ so full that it was just too toxic and I just couldn’t stand it so I left’. Wow! My mind said no second guesses as to what may have gone wrong with the recruitment practices over the years. Could it have been affinity bias, which is also known as ‘similar to me bias.’ This is where we have a preference for people who look and think like us. The interesting thing is that we do not intentionally select people like us, our brains are just wired to / have learnt to do this without us being aware of it. That is why it is called unconscious bias and in addition to affinity bias, there are many other types that can interfere with the ability to make the right decision. If unchecked, untested and uncontested, bias can significantly adversely affect our recruitment decisions with negative and sometimes even disastrous consequences for the organisation.
Though not an exact science, the good news is that there is so much that can be done to improve practice in the recruitment space and that includes improving our ability to address unconscious bias and improve hiring practice. There are tools and techniques I learnt to use over the years that significantly improved the quality of my hiring decisions. It has been such a pleasure for me to share my experience and these tools and techniques through Essential HR’s Competence Based Interview training and CBI Coaching Clinic. I am looking forward to sharing the knowledge, tools and techniques I learnt to use over the years to improve practice in this space with as many HR and Business leaders as I can.
Take the guesswork out of recruitment
FLPI, MBCS, FITOL, MIAM | Chief Career Coach @ 2 Late Technical Recruitment | AI Early Adopter | L&D Thought Leader | Job search coach and disruptor
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