Nelnet International’s Post

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✨ Elevate Your Career with Us! We are seeking a dedicated and skilled Technical Support Specialist to join our team. In this role, you will provide exceptional technical support, ensuring our clients receive timely and effective solutions. Your expertise will be vital in maintaining our reputation for outstanding customer service and technical excellence. • Position: Technical Support Specialist - Xetta • Location: Wheelers Hill, VIC • Job Type: Full-time Key Responsibilities: • Provide technical support to clients via phone, email, and remote access. • Troubleshoot and resolve hardware and software issues efficiently. • Document and track support requests, ensuring timely follow-up and resolution. • Collaborate with internal teams to escalate and resolve complex issues. • Conduct training sessions for clients on product use and best practices. • Assist in the development and maintenance of support documentation and resources. • Stay updated with industry trends and product knowledge to provide the best support. What We're Looking for: If you are a problem solver with a passion for technology and excellent communication skills, we want you. Your ability to manage multiple support requests, collaborate with cross-functional teams, and maintain a customer-focused approach will make you an ideal candidate for this role. Adaptability, attention to detail, and a proactive attitude are essential qualities we seek. Why Join Us? • Opportunity to work in a dynamic and innovative environment. • Collaborative and supportive team culture. • Access to ongoing training and professional development. • Paid day off for your birthday! • Competitive salary and benefits package. Your application: In your application, please include a cover letter outlining your experience, as listed in the About You section above, and be sure to include the following: • Are you proficient with SQL Server and IIS? • Are you proficient with T-SQL and C#? • Do you have experience with Azure DevOps? • Do you have experience with HTML 5, CSS, C#, LESS & SASS? • Do you have experience with Web API - RESTful? • Are you familiar with LDAP and SSO technologies (ADFS, SAML2, etc.)? If you are enthusiastic about technical support and excited about the opportunity to contribute to our team, we would love to hear from you! Please submit a cover letter and your CV to PeopleServices@Nelnetintl.com Discover more about this role: https://bit.ly/3zOQ0Ej

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