Netfocus IT Solutions’ Post

Question: How do look desirable to employers when you have no hands on experience other than education? I have been applying for desktop support - tier level one jobs and getting turned down because I lack the experience they require. If that type of job is generally the job to start your IT career. How are you expected to have any experience?

😎I am a L1 - L2 IT Field Engineer for a client of the company I work for, and I heard something that made feel like the message hasn't spread across properly, or maybe the person whom this comment came from is just reluctant to change his perception about the IT support currently offered...here it goes: 👇 🛎️I received a ticket, checked the issue, decided to verify it personally onsite, and organized everything to fix the issue the same day. When I got to the caller, I fixed the issue, took just over 5 minutes to fix it, however, I couldn't resist and asked "how long have you been dealing with this issue for" and the end user answered "6 months, there abouts"...I looked him in the eye and asked him: why did you raise the ticket just until today? Why not before?...and here the words that pulled my strings: naaah, I just gave up on IT. 😯 Please, IT boys and girls: if you hate working in any type of IT environments where you have to use your face or voice to deal with frustrated and almost out of control end users, find another job, something miles away from IT, you are not made for customer service! Stop screwing up on IT companies, IT people, and IT "roles". It is stupidly hard to make end users and companies to change their perspective towards IT Support Technicians! Do the right thing* or do it right** please! 🤨 #InformationTechnology #ITSuport #ITHelpDesk #CustomerSatisfaction #EthicalLeadership #Ethics

Product manager openings are being posted galore today people. I have 40+ more urgent roles that I have not had the time to post on LnkedIn, but you can access them in Skool :) See you in Skool for the most up to date and urgent openings. https://lnkd.in/gCsMZ-Ab Don’t be late to Skool! https://lnkd.in/gCsMZ-Ab We are also doing resume reviews this week at Skool for product managers. https://lnkd.in/gCsMZ-Ab So many people ask me for a resume review but I just have the time, so I thought I might as well set a time block to do them all. https://lnkd.in/gCsMZ-Ab Please reshare for network to show other people just how many new jobs are posted a day. It’s so important that people see evidence to stay hopeful these days. #productmanagement #whatbadeconomy

Technical support encompasses approximately 60% customer service and 40% technical expertise, requiring a clear mind and the ability to perform under pressure. It's crucial to understand that the focus lies on resolving issues always. Individuals with backgrounds in custormer relation and technology often possess excellent personalities for tech support roles, as they bring patience, empathy, and effective communication skills to the table. Success in IT support field hinges on setting accurate expectations, maintaining a positive attitude, and continuously learning and exploring new solutions because Every day in tech industry presents fresh challenges and learning opportunities. Technical Support department Is an environment where problem-solving is constant, making it an exciting space for developing both technical prowess and interpersonal skills. Furthermore, Technical support also offers some interesting development opportunities. The more expertise and references you acquire. #itadministrator #technicalsupport #itsupport

Should companies hire only individuals who have the qualifications of the position they are hiring for? In my honest opinion, the answer is no. This even applies to the entry level positions. What are the requirements? 2 to 4 years of experience! For entry level? I myself went from my first Tech jobs as a tier 3 helpdesk technician to a senior windows server admin in under 6 years with much less experience in all areas. I have gone into every job I have ever had completely blind of what to do. To top that off, how many interviews did I have to go through? I only interviewed for 2 jobs that I have ever had and that was my 1st and 3rd IT Job. What happens when you take a chance on someone and hire them? They learn the job and gain the experience. We do not always need to be trained. Sometimes, people learn differently. In my own case, I learn the job and what to do by doing the job daily. These hiring practices of denying people just because they do not have what you want needs to end. Give us all a chance and you will see that you did not make a mistake!

Question: Computer Technician roles/PC Support Tech Roles are all the same thing right? Is there such a job search term specifically for it? I feel like these "Computer Engineering" roles basically compile all into one category. Help me out because EVERYONE needs a tech somehow somewhere physically and I feel the job labels are unjustified. #feedback #opinions #jobsearching #jobhelp #joblabels

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

🛠️ Facing technical glitches? Wondering what troubleshooting support entails? Let's delve into the world of IT assistance! 💻 🔧 Desktop Support: Ensuring your computer functions smoothly, addressing hardware and software issues promptly. 🔍 Troubleshooting Support Specialist: Experts in diagnosing and resolving technical problems, offering tailored solutions for diverse issues. 💼 Help Desk Support: The frontline of technical assistance, providing guidance and solutions to users' queries and concerns. 💡 Help Desk: Your go-to resource for IT assistance, offering a range of services from password resets to software installations. 👨💻 Troubleshooting Support Engineer: Skilled professionals equipped to handle complex technical challenges, employing advanced troubleshooting techniques. 💻 Computer Support: Comprehensive assistance for all your computing needs, ensuring optimal performance and functionality. Have more questions about troubleshooting support? Drop them in the comments below! Let's unravel the intricacies of IT assistance together! #TroubleshootingSupport #DesktopSupport #HelpDesk #TechSupport #ComputerSupport #SummerInterns #Hireme #Gethired #ITSupportSpecialist