Nexthink’s Post

Our DEX improvement Expert Joseph Whyles conducted a DEX Study 2023 by interviewing many IT leaders about their challenges in improving employees’ IT experience within their organisation.    The study gave exciting results, which are worth hearing. You may be facing similar challenges as an IT leader. Well, get in touch with Joseph, and he will go through the whole study with you and show you how you can overcome them in a practical way. #digitalemployeeexperience #itexperience

Discover the latest trends shaping the future of contact centers! From AI-driven automation to enhanced employee experiences, stay ahead with these essential insights. #Condado #ContactCenterTrends #CustomerExperience #DigitalTransformation

Are you writing a business case for employee tech to improve DEX?    We can help – but there are only 2 days left to secure your spot! Learn to craft compelling business cases for the digital employee experience at DWG's exclusive Member Meeting. Gain insights from fellow practitioners, industry experts and tech leaders. Apply now!   https://lnkd.in/eiWhCbhJ   #DEX #BusinessCase #employeeexperience 

While IT Experience Management (ITXM) and Digital Employee Experience (DEX) solutions might seem to offer similar services, key differences exist between their outputs and what can be achieved through them, i.e. the associated outcomes. This NEW blog explains these differences and the dangers for organizations relying on DEX tools alone. https://bit.ly/3vlAgad

Explore our Digital Employee Experience solution (DEX), which is an AI-powered solution that proactively identifies and resolves issues without the need for extensive human intervention. With DEX, employee experiences are tracked, measured, and optimized, ensuring seamless workflows and individual support. Embrace a more efficient and personalized approach to employee experience optimization with DEX. Learn more: mphs.co/_ngsd Dave Cassie Pranav Dhar VIVEK SAHA Dan Peet Carollyn M Carson Srinivas Vaddi #ServiceDesk #Automation #StayAhead #EngineeringIsInOurDNA 

A Call to Action: Embrace DEX and XLAs for Sustained Growth As we conclude our week-long exploration of Digital Employee Experience (DEX) and Experience Level Agreements (XLAs), it's clear that these are not just fleeting trends but essential components for the sustained growth of any modern organisation. The journey through various aspects of DEX has highlighted its undeniable benefits: from enhancing productivity and employee satisfaction to driving significant cost savings and operational efficiencies. The real-world examples we discussed serve as a testament to the transformative power of a well-implemented DEX strategy. Similarly, XLAs have emerged as a game-changing approach, shifting focus from traditional service level metrics to actual user experiences and satisfaction. This transition is crucial for organisations looking to thrive in a digital-first world, where the quality of IT services profoundly impacts every aspect of business operations. Read the below article from Nexthink to introduce XLAs: https://lnkd.in/eBr9XwRe Now, the call to action for companies is clear: adopt and integrate DEX and XLAs into your business strategies. By doing so, you're not just investing in technology; you're investing in your people, your processes, and ultimately, your organisation's future. The time to act is now. Begin by assessing your current digital tools and employee experiences. Seek feedback, identify pain points, and then tailor a DEX strategy that aligns with your business goals. Simultaneously, explore how XLAs can redefine your service delivery, focusing on the real experiences of your employees. Remember, the adoption of DEX and XLAs is not just a step towards keeping pace with technological advancements. It’s a strategic move towards creating a more engaged, efficient, and productive workforce, which in turn drives business growth and success. Join the forward-thinking leaders who have already embarked on this journey. Embrace DEX and XLAs, and witness the remarkable transformation in your organisation's performance and growth trajectory. #DEX #DigitalEmployeeExperience #ExperienceLevelAgreements #BusinessGrowth #EmployeeSatisfaction #OperationalEfficiency #TechInnovation #FutureOfWork #BusinessStrategy

The simplest Digital Employee Experience (DEX) improvement tools on the market. No configuration, no maintenance, and no IT project needed. It doesn't get any easier than this. https://lnkd.in/dmMBFQZf #DEX #DigitalEmployeeExperience #EndUserExperienceManagement

Are you interested in improving your employees' IT experience and wondering how a DEX solution can help? Check out leading IT industry analyst EMA Radar for Digital Employee Experience Management. Download your complimentary copy today to learn: - How the DEX market is growing and becoming a priority for IT - How to evaluate DEX vendors based on your organization’s needs - Evaluation criteria of all featured vendors - A detailed Vendor Profile of Applixure DEX solution https://lnkd.in/dgRqa4FW #DigitalEmployeExperience #DEX #ITtrends #Productivity #StayAhead

Stay in control and streamline leave management with The Digital Launchpad powered by M-Files! 🚀 Easily automate leave requests, approvals, and tracking, ensuring a smooth workflow and increased team efficiency. Our intelligent platform allows you to simplify leave processes and maintain productivity, all while keeping everyone on the same page. Reach out to learn more! #LeaveManagement #Automation #Efficiency #TDWDigital #StreamlinedOperations #Workflows #HRManagement #Mfiles #TheDigitalLaunchpad

Experience the power of the Ivanti Neurons Digital Assistant! This AI-powered virtual agent is transforming interactions with IT services through its conversational interface that automates resolutions and boosts productivity. Discover how this innovative tool is enhancing service desk efficiency and elevating employee satisfaction. https://bit.ly/3yVASV9