Next Matter’s Post

What happens in Vegas... will set your business up for success like no other ✨ 🪩 👀 #ZendeskRelate 2024 is fast approaching, have you booked your ticket to Las Vegas yet? 🍿 The annual flagship event from @Zendesk will host 60+ sessions over three days, covering everything from AI innovations to EX breakthroughs. 👉 Expect: demos, real use cases from Zendesk customers, evening events, product launches, networking, and keynotes from the best in the customer experience industry. DM anytime for questions, see you there! #zendesk #ZendeskRelate #customerexperience #employeeexperience

On October 1st, celebrate #CXDay2024 with us by diving into "The Power of Words: Elevating Customer Experience with Clear, Caring, and Compelling Language." 🌟 Words hold immense power in shaping customer perceptions. Join our 60-minute workshop to learn practical techniques to transform your communication strategy and elevate every interaction. 🗣️ ⏰ Date: 1 October 2024 🕓 Time: 16h00-17h00 (GMT+2) 🔗 Register Here: link in the comments below Don’t miss out on this opportunity to reshape how your words impact customers, employees, and your business! #CustomerExperience #CXDay #CXStrategy #CustomerServiceExcellence

There’s a National #CXDay–because let’s face it, there's a day for everything. So today, we’re celebrating CX that makes a real impact. How are you up-leveling your CX game? Drop a comment below. ⬇️

Celebrating CX Week In celebration of 𝐖𝐨𝐫𝐥𝐝 𝐂𝐗 𝐖𝐞𝐞𝐤, here’s a key tip: 𝐌𝐚𝐩 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 to create seamless and satisfying customer interactions. 🔹 𝐈𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐤𝐞𝐲 𝐭𝐨𝐮𝐜𝐡𝐩𝐨𝐢𝐧𝐭𝐬. 🔹 𝐆𝐚𝐭𝐡𝐞𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤. 🔹 𝐔𝐬𝐞 𝐀𝐈 to streamline and personalize their journey. Let’s use this week to focus on transforming customer interactions into lasting relationships! 🌟 Curious about how to elevate your overall customer experience strategy? Check out my latest 𝐘𝐨𝐮𝐓𝐮𝐛𝐞 𝐯𝐢𝐝𝐞𝐨, where I introduce 𝐍𝐞𝐱𝐭𝐆𝐞𝐧𝐂𝐗𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 and share insights on 𝐂𝐗 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬, 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, and more. https://lnkd.in/eV9G52SN #WorldCXWeek #CustomerExperience #CXTips #CustomerJourney 𝐖𝐚𝐧𝐭 𝐭𝐨 𝐞𝐱𝐩𝐥𝐨𝐫𝐞 𝐡𝐨𝐰 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐣𝐨𝐮𝐫𝐧𝐞𝐲 𝐦𝐚𝐩𝐩𝐢𝐧𝐠 𝐜𝐚𝐧 𝐛𝐞𝐧𝐞𝐟𝐢𝐭 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬? 𝐋𝐞𝐭’𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭!

✨ #ZendeskRelate 2024 is fast approaching, have you booked your ticket to Las Vegas yet? 🍿 The annual flagship event from Zendesk will host 60+ sessions over three days, covering everything from AI innovations to EX breakthroughs. 👉 Expect: demos, real use cases from Zendesk customers, evening events, product launches, networking, and keynotes from the best in the customer experience industry. #zendesk #zendeskrelate #cx #customerexperience

🎉 Happy CX Day! 🎉 Today, the world recognizes the significance of Customer Experience—and I’m thrilled to join the celebration with the launch of NextGenCXSolutions! 🚀 With CX being the driving force behind customer loyalty, it’s crucial to stay ahead of trends, complaints management, and technology. My goal at NextGenCXSolutions is to help you navigate this dynamic landscape by blending AI technology and the human touch to create seamless, memorable experiences. I’ve also just released a special launch video on YouTube where I share how I can transform your CX strategies. Watch it here: https://lnkd.in/eV9G52SN 🌐 Curious to learn more about how I can elevate your customer experience? Visit my website: www.nextgencxsolutions.com Let's discuss how understanding your customers better can lead to growth, retention, and outstanding service! #WorldCXDay #CustomerExperience #CXLaunch #CXStrategy Reach out to discuss how I can transform your CX today.

Elevate your CX game. Your customers (and your bottom line) will thank you! At Neos Black we use a simple formula to deliver customer service excellence! 👉 Scalable solutions for uninterrupted excellence 👉 Customer service built to YOUR specifications 👉 Global CX support across all channels and languages 👉 Efficient scaling that fits your budget 👉 Personalised engagement that goes the extra mile Whether you're a growing startup or an established enterprise, discover how to: ✅ Scale seamlessly with speed, agility, and security ✅ Transform interactions into meaningful experiences ✅ Balance cost and quality effectively Follow us for more insights or message our founder Maria McCann to discuss any CS problems you are currently facing. #CustomerExperience #CXStrategy #ScalableGrowth #NeosBlack #GlobalCX #Budget

In case you missed it, yesterday was ‘CX Day’ - a moment to celebrate the individuals and teams committed to making better experiences for customers.    And so we thought what an opportunity to shine a light and say a MASSIVE THANK YOU to the brands using TruRating to embrace a new, better way of doing things: OPEN CX 🌟   It's about being open to feedback anytime, anywhere, anyone - so you get massive (80%!) response rates from customers in-store (and 50% online).    It's about opening up feedback to your whole team and making the next-best-action obvious to all.   And it's about opening up feedback to the public to really PROVE you're customer-centric.    It's also a great opportunity to say thank you to the TruRating team, working so incredibly hard in bringing it all to life - you’re amazing 💙   Here's to the future of CX  _ #WorldCXDay #CX

Friends, Colleagues, and Fellow Disruptors in the Customer Experience Arena! I’m thrilled to share that I’ve been shortlisted for the Customer Experience Magazine (CXM)’s CXMStars 2024 - Top CX Influencer! This nomination is not just a recognition of my journey but a testament to the relentless pursuit of innovation and excellence in customer experience. Why is this vote meaningful, you ask? 1️⃣Recognition of Disruption: It’s an acknowledgment of our collective efforts to challenge the status quo in the customer engagement world. 2️⃣Driving Change: Every vote is a step towards furthering the cause of groundbreaking customer experience strategies. 3️⃣Uniting Voices: This is about bringing together a community that believes in making a real difference, not just following trends. 🗳️Your vote is incredibly significant. It’s a nod to the vision of creating more humane, engaging, and effective customer experiences. It’s about celebrating diversity and pushing boundaries. So, I invite you to be a part of this exciting journey. Cast your vote and let’s continue to reshape the landscape of customer experience together! Vote here: https://lnkd.in/dkxTpk8Y Voting closes on 9th February. Let’s make this count! #CXMStars #VoteNow #CustomerEngagement #CustomerExperience #EchoesofDisruption