NICE’s Post

Strategic use of AI is has a big impact on business metrics—for those who know the keys to success. Join our NICE Talk on October 31 at 1pm EDT to hear discussions on hot topics in AI for CX. We'll cover the 7 Key AI Practices for Successful CX Brands with Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jennifer L. Wilson, Director, Product Marketing—AI & Platform at NICE. Register now: https://bit.ly/4dLv13L #CustomerExperience #ArtificialIntelligence

To move the ball in the CX AI era, the playbook for success is clear. Organizations that will lead are those leveraging AI as a catalyst to transform the playing field of customer experience (CX). Read the latest #IgniteCXInsights newsletter for five winning points from AI’s game-changing playbook.

At NICE, we're passionate about delivering exceptional customer experiences, and that starts with our amazing team 🙌 We showed our appreciation with a fun-filled global Customer Service Appreciation Week. Ready to make an impact? We're hiring! https://bit.ly/406zk6l #CustomerExperience #AboveAndBeyond #NICEcareers

Make the shift from reactive to proactive! Join NICE’s Boris Grinshpun, Vice President of Product Management and Brian Mistretta, Director of Product Marketing for a conversation on Proactive Outbound, why it’s critical to CX, and how to position your business for success. Register for the LinkedIn Live session today! 🎥 #CustomerExperience

HAPPENING TODAY ON LINKEDIN LIVE! 🎥 Join NICE’s Boris Grinshpun and Brian Mistretta for a live conversation on Proactive Outbound and its impact on your business. Tune in at 12pm ET!

NICE has just released a new eBook exploring the top 10 CX and AI trends for 2025. It covers key insights like: ✅ The impact of CX and AI on business success ✅ How predictive analytics speed up issue resolution ✅ Technologies for better content governance ✅ Balancing a digital-first approach with the human touch Stay ahead in the evolving CX landscape. Check out the eBook: https://bit.ly/3ZNDDU2 #CustomerExperience #AI #DigitalTransformation

Struggling with customer service? AI can be the game-changer you need! 🚀 Join us for the Harvard Business Review Analytic Services and NICE on-demand webinar and explore how AI can transform your customer service experience. Gain insights from top experts and find out how to overcome common barriers to adoption. Ready to elevate your CX? Watch now: https://bit.ly/4eCENWt #CustomerExperience #ArtificialIntelligence

Top global brands choose NICE for a reason: we’re at the forefront of CX innovation and excellence. Hyundai Capital America improved their CX with NICE’s cutting-edge solutions—learn what we can do for your business! https://bit.ly/3U8jlkq #CustomerExperience #ArtificialIntelligence

It’s important to eliminate barriers by meeting constituents at their preferred channels, and enhancing accessibility with tools like intelligent self-service. Chris Zerega, Regional Vice President, Sales at NICE spoke to Thomas Brannen, Lead Analyst at OnConvergence, LLC, about building self-service processes and applying them across agencies to give customers consistent, reliable solutions. Watch “CX in the Public Sector” to find out more: https://bit.ly/3XQ0YBP #CustomerExperience #GovernmentCX #PublicSector

Are you ready to discuss proactive outbound? 🎥 Join NICE’s Boris Grinshpun and Brian Mistretta for a live fireside chat, "From Reactive to Proactive: Outbound Strategies for Maximum Impact" on October 16 at 12pm ET. You don't want to miss this LinkedIn Live session! Save the date: https://lnkd.in/exTRJJAE #CustomerExperience #Outbound