Nielsen-Massey Vanillas’ Post

When you get a job in IT Support. You reputation starts with that first job. If you provide great customer service and handle tickets. People will recommend you and speak highly of you. If you fight with customers or make customers feel dumb. Customers may avoid you all together and tell other employees to work with someone else. They will say something like "don't ask xyz for help. That guy is a jerk." Remember that customer service is important in IT Support. The customer is not tech savvy so you need to have a lot of patience. Your getting pay to solve problems. If you don't like to talk or work with customers. Than IT Support may not be for you. You need thick skin to handle some tough customers. Happy Tuesday! #itsupportspecialist #desktopsupport #desktopsupporttechnician #desktopengineer #servicedesk #servicedeskanalyst #servicedeskengineer #helpdesk #helpdesksupport

#hiring Production Agent, Atlanta, United States, fulltime #opentowork #jobs #jobseekers #careers #Atlantajobs #Georgiajobs Apply: https://lnkd.in/gjQKUgDN Overview:Role Purpose:The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and/or emails in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issueUpdate own availability in the RAVE system to ensure productivity of the processRecord, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutionsFollow standard processes and procedures to resolve all client queriesResolve client queries as per the SLA's defined in the contractAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clientsIdentify and learn appropriate product details to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsMaintain and update self-help documents for customers to speed up resolution timeIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by complying with service agreementsDeliver excellent customer service through effective diagnosis and troubleshooting of client queriesProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsAssist clients with navigating around product menus and facilitate better understanding of product featuresTroubleshoot all client queries in a user-friendly, courteous and professional mannerMaintain logs and records of all customer queries as per the standard procedures and guidelinesAccurately process and record all incoming call and email using the designated tracking softwareOffer alternative solutions to clients

🌟The Power of Exceptional Customer Support🌟 I once handled a customer who was ready to cancel their account after experiencing multiple issues with our service. Instead of focusing solely on solving the technical problem, I took a step back and asked, “What’s your biggest frustration right now?” After hearing them out, I didn’t just fix the issue—I offered a long-term solution that addressed the root cause. The result? They not only stayed with us but even referred two new clients. This taught me that customer support is not just about resolving issues—it’s about understanding the customer’s journey and ensuring they feel heard and valued. That’s the real key to building loyalty and trust. 🌟 Searching for a skilled and experienced remote customer service professional? Look no further! With a proven history of delivering top-tier customer service and resolving complex issues, I’m confident that I can exceed your expectations. My experience working remotely has enhanced my skills in effective communication, time management, and adaptability—all crucial for thriving in a fast-paced environment. Let’s connect and explore how I can help enhance your customer service experience and bring real value to your team. I’m excited to contribute to the ongoing success of your organization! #RemoteCustomerService #CustomerExperience #VirtualTeam #ProfessionalCommunication

Customer Support Associate (Global) Responsibilities -Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems -Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company  -Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner  -Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal  -Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams  -Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals -Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information Must haves +2 years of customer support experience +2 years of Zendesk or any CRM experience -Ability to resolve customer issues with empathy and action -Exceptional written and verbal communication skills -Ability to work as part of multidisciplinary teams -Comfortable handling ambiguous situations and adaptable to constant change  -Possess an “I can handle anything” mentality  -Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization -Exceptionally detail-oriented -Ethical and unbiased integrity and decision-making abilities -A positive mindset that elevates the entire team System Requirements -Minimum 15Mbps wired internet connection -Minimum i5 processor or equivalent -Minimum 12GB Ram -Quiet working environment -Steady power and internet connection. https://lnkd.in/dVRWyUVh #Resume #ResumeWriting #SeniorLevelProfessionals #JobSeeker #OpenToWork #LinkedIn #ResumeHelp #ProfessionalDevelopment #CareerAdvice #JobSearch #ResumeService #LinkedInProfile #CareerCoaching #JobHunt #CareerGoals #ProfessionalBrand #EmploymentOpportunities #CareerSuccess #JobSeekers #ResumeTips #ProfessionalGrowth #JobSearchTips #LinkedIn #Layoff #JobHunting #JobOpening #JobOpportunities #TechJobs #JenefaGiwaConsulting #RemoteJobs #Career #LinkedInOptimization  #JobSeekers #Job #Jobs #JobSatisfaction #JobSeeking #JobStopper #JobSearchAdvice #JobsinNigeria #JobSkills #JobStress #JobsHiring #JobSites #JobSeeker #JobApplications #JobsinLagos #JobsinAbuja #cfbr

I want to talk about my niche which is Customer Support. Customer Support literally means assisting/helping/aiding customers. The list goes on and on. This is for the sole purpose of giving them that wonderful experience to remain loyal and returning customers and increasing sales. As customer support specialist, I do not just solve immediate issues, I go extra mile to ask if I can still be of another help to them. The zeal of a problem solver. I pay strong attention to details so I can understand the issues they are facing and assist them in the right possible way. I communicate effectively in simple and clear language terms. I make sure to respond within SLA and doing what I know best. Customer Support should be a part of every business as customers are the reason why we are in business. #CustomerSuccess #CareerGrowth 🌟 #CustomerServiceJobs #HiringNow #CustomerSupport #JobSearch #NowHiring #CustomerCare #virtualassistants #projectmanagement #JobOpening #CustomerExperience #CareerOpportunity #ApplyNow

#hiring Job Title: Customer Care Representative Location: Remote Salary: 4LPA -7LPA Job Overview: We are seeking a dedicated and empathetic Customer Care Representative to join our team. The ideal candidate will be passionate about delivering excellent customer service, possess strong communication skills, and have the ability to resolve customer inquiries and concerns effectively. As a Customer Care Representative, you will be the primary point of contact between our company and our valued customers. Responsibilities: Customer Interaction: Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. Listen attentively to customer concerns and provide accurate and appropriate responses. Resolve customer issues, complaints, and inquiries, ensuring customer satisfaction. Information and Assistance: Provide information about products, services, and company policies. Assist customers in navigating our website, placing orders, and utilizing services. Guide customers through troubleshooting processes and offer technical assistance when needed. Documentation and Record Keeping: Maintain detailed and accurate records of customer interactions and transactions. Document customer feedback and recurring issues to contribute to process improvement. Collaboration: Collaborate with other departments to escalate and resolve complex customer issues. Share insights and customer feedback with relevant teams to improve products and services. Proactive Communication: Keep customers informed about the status of their inquiries and resolutions. Proactively communicate updates, promotions, and relevant information to customers. #CustomerCare #CustomerService #CustomerExperience #CustomerSupport #CustomerRelations #CX (short for Customer Experience) #CustomerSatisfaction #HelpDesk #CustomerFeedback #ServiceExcellence #ClientService #CustomerCentric #ClientRelations #CustomerSuccess #CustomerInteraction #ProblemSolving #CustomerCommunication #CustomerFocused #EmpathyInService #CustomerRetention #NowHiring #JobOpening #JobOpportunity #JobAlert #Hiring #CareerOpportunity #JobPosting #Recruitment #JoinOurTeam #ApplyNow #HiringNow #CareerPath #JobSearch #WeAreHiring #JobListing #Recruiting #CareerOpportunities #JobVacancy #JobSearchJourney #NewJob

Were you part of a recent #layoff, were #laidoff, and are a #jobseeker #opentowork #openforwork never fear! There are lots of #hotjobs available!! Check out this new #jobposting with ZipRecruiter! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 12 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!”   #careercoach #resumewriter #ono #nowhiring #gethired

Today's lecture is on TECHNICAL AND NON TECHNICAL ROLES. I know of a fact that most people still finds it hard to differentiate between "CUSTOMER SUPPORT SPECIALIST AND TECHNICAL SUPPORT SPECIALIST" Well, both roles are not the same. My able coach , the TECH guru herself Ekwutosi Cynthia Okeh took time to explain the two roles. In a lay man's understanding, CUSTOMER SUPPORT SPECIALIST is a person that handles non-technical roles in an organization While a TECHNICAL SUPPORT SPECIALIST is someone that handles technical duties or roles in a n organization. You see, both words are not the same. Technical Support Specialists focus on resolving issues related to hardware, software, and networks, ensuring smooth IT operations. They diagnose and fix technical problems, configure and maintain systems, assist users, document issues and solutions, and train users on new systems. Non-Technical Support Specialists concentrate on customer service and administrative tasks, aiming to enhance customer satisfaction and operational efficiency. They handle inquiries, resolve complaints, manage billing and scheduling, process orders and returns, provide product information, collect feedback, and facilitate communication between customers and the company. DIFFERENCES BETWEEN THE AFORE MENTIONED ROLES: SKILLS: Technical Support requires deep IT knowledge and troubleshooting skills.Non-Technical Support requires strong communication and administrative skills. FOCUS:Technical Support addresses technical issues.Non-Technical Support focuses on customer service and administrative efficiency. SIMILARITIES 💥Both roles involve problem-solving and customer interaction. 💥Both document interactions and resolutions for continuous improvement. CONTRIBUTION TO ORGANIZATIONAL EFFECTIVENESS. Technical Support ensures reliable IT infrastructure, minimizing downtime and enhancing productivity and security.Non-Technical Support improves customer satisfaction and streamlines administrative processes, ensuring smooth operations. SYNERGY: Together, these roles enhance overall efficiency, productivity, and customer loyalty, contributing significantly to the organization’s success. In essence, Technical and Non-Technical Support Specialists play complementary roles in ensuring smooth operations and high customer satisfaction, each leveraging their unique skills to support the organization effectively. #Digitalwitchcommunity #Techsavvy #Remotejobs

"🌟 Delivering Exceptional Customer Service 🌟 Providing top-notch customer service is more than just a job—it's an art! 💼 Whether it's resolving inquiries promptly or going the extra mile to exceed expectations, every interaction counts. Let's strive to create memorable experiences that keep customers coming back for more. #CustomerService #ExceedExpectations #CustomerExperience #ClientSatisfaction #ServiceExcellence #BuildingRelationships #GoingTheExtraMile #CustomerFirst #ClientCare #CustomerRetention" #CustomerSuccess #CareerGrowth #CustomerServiceJobs #HiringNow #CustomerSupport #JobSearch #NowHiring #CustomerCare #JobOpening #CustomerExperience #CareerOpportunity

TECHNICAL DIFFICULTIES... CHALLENGES OF CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, technical difficulties pose several challenges: 1. Understanding Diverse Technical Issues: Customers face a wide range of technical problems, from software glitches to hardware malfunctions. Understanding and diagnosing these issues requires a deep knowledge of the product or service. 2. Communication Barriers: Explaining technical solutions to customers who may not be tech-savvy can be challenging. It requires effective communication skills to translate complex technical jargon into understandable language. 3. Limited Tools/Resources: Sometimes, customer support specialists may lack the necessary tools or resources to troubleshoot certain technical issues efficiently. This can prolong the resolution time and frustrate both customers and agents. 4. Time Constraints: Technical problems often require thorough investigation and troubleshooting, which can be time-consuming. Balancing the need for a quick resolution with the thoroughness required to solve the issue properly is a constant challenge. 5. Continuous Learning: Technology is constantly evolving, which means customer support specialists must continuously update their knowledge and skills to keep up with new developments and emerging issues. 6. Remote Support Challenges: Providing technical support remotely adds another layer of difficulty, as it can be harder to accurately diagnose and resolve issues without being physically present. 7. Dealing with Frustrated Customers: Technical difficulties often lead to customer frustration and dissatisfaction. Customer support specialists must remain calm and empathetic while addressing these emotions and working towards a resolution. 8. Escalation Process: Knowing when to escalate a technical issue to higher-level support or engineering teams is crucial. Determining the threshold for escalation and ensuring smooth handoffs can be challenging. Overall, navigating these challenges requires a combination of technical expertise, effective communication skills, patience, and a commitment to continuous improvement. Am JOY OBODOEFUNA your top-notch customer support specialist👌 #customerservice #customersupport #customersuccess #customerexprience