Nirav Chatterji’s Post

Over the past 8-9 years, I’ve been a Lyft Driver. Over the past 6-7 years, I’ve been an Uber driver. Since 2019 I have been a full time driver while have other ventures and working for other companies. I’ve seen the rise of the apps and the decline of the system that used to be so lucrative which now takes advantage of the drivers that dove in to help build the companies and support the system that has become an essential component in modern day transportation It started and something to help me through school to becoming a business with great income potential and a tool for me to learn how to try new business strategy ideas with low risk and network for my other ventures to now no longer being lucrative enough to continue at the level I operate. So now though I’m exiting, I’m fighting for change in the rideshare industry in the South (Virginia, NC, SC, Florida, Georgia) for the people that really need it to get by and those that use it to supplement their income for passengers -Better base rates -More rate protection -better customer support for drivers -better pay, -basic contractor rights, -more transparency -a tenure system -better driver support More regulation for Ride-hailing apps/Services

Top Reasons to Earn with Rideshare: {Uber Referral Code:} https://lnkd.in/ePzc8qTB {Lyft Referral Code:} https://lnkd.in/ednqGJPT... Uber is the most popular ridesharing app in the country and has the largest coverage area. Uber offers more payment options for riders than most ridesharing apps and has a long list of ridesharing services to accommodate most riders’ needs. Many opportunities to make money, especially if you drive an XL car, SUV, or luxury vehicle, Available in most major US cities, keeping drivers busy & a transparent pay scale. {Uber Referral Code:} https://lnkd.in/ePzc8qTB Lyft is one of the most popular rideshare companies in the US. It has a smaller user base than Uber, but they have a reputation for treating its drivers better than any other rideshare company on this list. Lyft offers sign-up bonuses, which vary by city, Drivers get a separate app that’s more driver-friendly and It’s easy to note when you’re on your last drive for the day, so you don’t get roped into another drive when you’re ready to call it quits for the day. {Lyft Referral Code:} https://lnkd.in/ednqGJPT... Tadow offers Additional FAST START BONU$ In Your First 30DaysTo New Ride Share Drivers For using These Referral Codes: Ask Me How! {Uber Referral Code:} https://lnkd.in/ePzc8qTB {Lyft Referral Code:} https://lnkd.in/ednqGJPT... #rideshare #ubereats #lyft #uberdriver #lyftdriver #ubereats #uberx #uberpromocode #ride #ridesharing #money #ridesharedriver #share #carpool #gigeconomy #business #drivers #followme #taxi #uberride #lyftcode

This morning, I encountered a disappointing experience with Lyft that I feel compelled to share. At 3:55 AM, I tried booking a cab to the airport. After 15 minutes of waiting with no success, I had to restart the app. When I tried again, I noticed the fares had surged by 20%. To be fair enough, I did the Wait and Save Ride While surge pricing can be understandable, what followed was not. The cab, which was supposed to arrive in 4 minutes (as shown on the app ), took 10-12 minutes to reach me, despite there being no traffic at that early hour. When the driver finally arrived, he asked how much Lyft was charging me and suggested I pay him in cash instead because he claimed Lyft was underpaying him. Since I didn't have cash, he said "Sorry, Have a good day" and told me to manage something as he can't go and he cancelled the ride. Fortunately, the next driver was professional and would like to mention his name is Noman driving a Toyota Prius. He ensured I reached my destination on time. Working at the airport, this delay was a minor inconvenience for me, but for someone catching a flight, such an experience could have resulted in a missed flight and significant stress. Lyft, it's crucial to maintain consistent and reliable service, especially during critical times. Experiences like this can undermine trust and reliability, which are essential in the transportation industry. #CustomerExperience #Lyft #Transportation #Travel #Professionalism #SupplyChainManagement

Dear LinkedIn Community, I’m writing to share some frustrating experiences I've had with Uber and Ola and to highlight the challenges many of us might be facing due to the market dominance of these ride-hailing platforms. **Uber On 17th July 2024, at 9:48 AM, I booked a cab where the AC was not working. Additionally, the driver had no gas in his car and got stuck in a huge queue, which significantly delayed my journey to the office. As I was getting late, I decided to get down just after few miles. However, since the driver did not cancel the trip and I couldn’t cancel it on my end, it still shows as pending on my account which is why I am unable to use the platform. To make matters worse, Uber Support has been unresponsive, making it impossible to resolve this issue. This experience has left me questioning the effectiveness and fairness of their platform. **Ola On 31st August 2024, at 7:54 PM, I booked an auto ride where the fare range displayed was ₹190 to ₹200. The driver insisted on charging the higher end of the fare range, which caused unnecessary conflict. Why should I pay ₹200 when the lower fare displayed is ₹190? This ambiguity needs to be addressed. Additionally, their drivers need to be more polite and Ola Support needs to be more accessible. These experiences highlight significant issues in the way these companies operate. The lack of competition in the market seems to have led to complacency, impacting the quality of services, pricing transparency, and customer support. As major players in the ride-hailing industry, it’s crucial that they address these concerns to maintain trust and satisfaction among their users. Uber @prabhjeet singh Ola Bhavish Aggarwal - I hope you will look into these issues and take necessary actions to improve your services. #CustomerExperience #RideHailing #Uber #Ola #MarketDominance #ServiceQuality #CustomerSupport #FairPricing #Accountability Sincerely, Meenu

Did you know about Uber's Hell controversy? Uber, the ride-sharing giant, once faced serious backlash over a secret program known as "Hell." To understand why, we need to look at Lyft, Uber's biggest competitor. While Uber was offering ride service at a premium price segment, on other hand, Lyft was offering ride service at a much cheaper and affordable price segment. In a fierce battle for market dominance, Uber launched the Hell program to spy on Lyft drivers and gain an edge. So, how did it work? Uber created fake Lyft rider accounts to track the locations of Lyft drivers. This data revealed which drivers were also working for Uber. Moreover Uber was also accessing the phone’s data of different drivers and checking which of them had both the app Uber and Lyft installed as this also indicated that the driver was working for both the companies. They denoted this process as ‘double apping’. Uber identified those drivers who were ‘double apping’ and attracted them with better incentives and disrupted Lyft’s service. Not only that when the driver shifted towards Uber, incentives were slowly reduced. The consequences for Uber were severe. The program raised significant ethical and legal concerns (privacy violation, unfair competition, etc.), leading to multiple lawsuits and a tarnished reputation. #uber #startupstories #business #uberstories

When your Lyft driver tells you to 'get an Uber', there's a problem. 🚗💥 I dropped my car off at the mechanic and got a Lyft for the ride back. Halfway home, at a major intersection, the car just died. Horns blared and some momentary chaos ensued. The driver looked back and said, 'Hey man, you've got to hop out and call an Uber.' At that moment, my inconvenience paled compared to the driver’s – his ability to earn some income was stalled in the middle of the road. But it got me thinking about customer service in times of crisis. Lyft, or any service provider for that matter, needs a protocol for such situations. What if the driver could’ve pinged the app and another Lyft was dispatched immediately? That would have been a tiny hiccup in my day. My takeaway? In any market with options, customer service is your make-or-break. It's about transforming potentially negative experiences into positive ones. Think: How can your business turn a breakdown into a positive customer experience? 🚀 #CustomerService, #BusinessStrategy, #MarketCompetition, #PositiveExperience, #Leadership

This is how Lyft ran a promotion that drove a loyal customer to Uber for 10 trips. I logged in to Lyft as soon as I landed in Las Vegas. Right away I see a promotion... a good one... 50% off my next 3 rides. When I look at the details, I see I can save up to $10 per trip. Well that's a dilemma... to maximize this benefit, I will need to only use it on trips that cost $20 or more. What can I do? That's easy... like almost all Lyft users, I do also have an Uber account! I'll use Uber until I've gone on three $20 trips. And that's what I did. I used the first free trip on the ride from airport to hotel (and then took this screenshot). After that it was Uber for the next 6 rides, one more Lyft trip at peak time on Sunday night, then four more Ubers before finally switching back to Lyft. All told, Lyft's promotion drove me to Uber for 10 rides. Not a big deal to me, but maybe unintended consequences to them.

Just the other day, as my Uber ride came to a halt and I bid goodbye to my driver, I caught a glimpse of my rating being updated—a 3-star. Surprised, I pondered. I was punctual, polite, and had the pickup location spot on. This moment made me think about the inherent subjectivity in the current rating systems. In the world of ride-hailing apps like Uber, the rating system serves as a crucial feedback mechanism. Currently, this system relies heavily on subjective assessments, where riders rate drivers and vice versa, based on their personal experience. While this personal touch adds value, it also introduces variability and potential bias into the ratings. 𝐁𝐮𝐭 𝐰𝐡𝐚𝐭 𝐢𝐟 𝐰𝐞 𝐜𝐨𝐮𝐥𝐝 𝐚𝐮𝐠𝐦𝐞𝐧𝐭 𝐭𝐡𝐢𝐬 𝐰𝐢𝐭𝐡 𝐨𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐞 𝐦𝐞𝐭𝐫𝐢𝐜𝐬? Incorporating data-driven insights could transform the rating landscape by providing a fair, transparent, and comprehensive evaluation of both driver and rider behaviors. 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬: Enhances fairness by including measurable performance indicators. Encourages improvements and best practices on both ends. Elevates the overall service quality through informed decision-making. 𝐂𝐨𝐧𝐬𝐢𝐝𝐞𝐫 𝐭𝐡𝐞𝐬𝐞 𝐞𝐱𝐚𝐦𝐩𝐥𝐞𝐬: For 𝐝𝐫𝐢𝐯𝐞𝐫𝐬, metrics could include: Average time to reach the pickup location vs. the stipulated time. Comparison of actual trip time against the estimated time, accounting for unnecessary delays. For 𝐫𝐢𝐝𝐞𝐫𝐬, potential metrics might involve: The accuracy of the pickup location set in the app vs. the actual pickup point. Average delay between the driver’s arrival and the start of the ride. 𝐁𝐲 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐧𝐠 𝐭𝐡𝐞𝐬𝐞 𝐨𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐞 𝐦𝐞𝐭𝐫𝐢𝐜𝐬 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐞𝐱𝐢𝐬𝐭𝐢𝐧𝐠 𝐟𝐚𝐛𝐫𝐢𝐜 𝐨𝐟 𝐬𝐮𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐞 𝐫𝐚𝐭𝐢𝐧𝐠𝐬, a richer, more nuanced experience of the ride-hailing ecosystem can be offered. This approach not only rewards consistent performers but also provides actionable feedback for improvement, paving the way for a higher quality, more reliable service. #RideHailingInnovation #DataDrivenDecisions #ServiceQuality #ObjectiveRatings

Do you or anyone you know that drives or take rides for Uber or Lyft?   Are you unhappy with the high cost of Uber and Lyft as a rider?   Are you a driver of those companies and wish they paid you more? As a former uber driver myself, I was definitely underpaid as a driver. I know many other uber drivers who are still driving today feel the same way.   Move over Uber & Lyft! REVO Rideshare is Revolutionizing the Rideshare industry!    Riders pay less!! Drivers earn more!!   Plus, Get Paid from referring riders and drivers! Each driver or rider you refer can help you earn an ongoing passive income.    We are currently looking for new riders and drivers. If interested, go here to sign up to become either a driver, a rider or both: https://lnkd.in/gfYZvhv   Here's a recent video overview if you need more information: https://lnkd.in/gCSUa9MR