NLB Corporation’s Post

As a technician, your role extends beyond simply helping the customer—it's also about contributing to the growth of your business! While completing the job, keep an eye out for opportunities to upsell at your customer's home. One way to do so is simple: do an inspection of the house as you walk around it. Take note of any areas that require attention, grab the customer and show them. By doing this, you’re not only helping the customer in identifying potential issues but you’re creating another opportunity for the business. Easy, right?? Go ahead and click on this video if you want to hear more about this super helpful tip! If you guys stay proactive, this can help enhance the customer experience AND contribute to the growth and success of the business! So let's get to it! 🤝🏻 Want to learn more? Use this link: https://buff.ly/48UHkIy

Excited to share some new insights into the world of #SalesCommission for our dedicated Service Technicians 🛠️💼 A service technician's job is vital, often being the face of our company to our valued customers. Incorporating sales commission into their compensation package not only provides an extra incentive but also emphasizes their crucial role in client acquisition and retention 🤝 Sales commissions can serve as a motivator, encouraging our service techs to promote and sell products or additional services to customers, creating a win-win situation 🏆 Rewarding their efforts is crucial in fostering a sense of appreciation and boosting workplace morale 👥 However, implementing a sales commission strategy requires careful planning to ensure it's fair, understandable, and beneficial. We’re currently developing our method, designed to support our service techs yet uphold our commitment to customer satisfaction 👍 Stay tuned, and share your thoughts on how sales commission for service techs impacts your business. Excited to learn from all of you! 🚀 #ServiceTech #Sales #Commission #RewardingEffort #businessstrategy

🌟 Exciting News! 🌟 Did you know that by simply referring a new client to us, you could receive a MONTHLY check as long as that client stays signed on to our system? 💰🎉 That's right, not just a one-time fee, but a recurring monthly reward just for passing the word about our motor carrier safety and compliance company! Curious to learn more about our referral program and how you can start earning passive income? Drop a comment below or send me a message! CMV Shield - Motor Carrier Safety and Compliance Solutions

Biggest work challenges? This week i had one of the biggest challenges in my position as Technical Services Manager. I was called to provide phone support to a technician. Part of said phone support is to read a series of error codes and colour of said error codes. My first question to the tech is, what colours are the fault lights and how many times do they flash? He explained the flash duration, but when it come to colour, he explained that he was colour blind. Didn't this change my approach. I paused, and I quickly thought to myself, what should I do? I went back to basics. Position of lights could be seen and pulses could be read. This was a start. My next point of diagnosis was to explain the positioning of components, traditionally I would explain position and colour. The client accepted my change of methods. Whilst this took a little longer, I appreciated the difficulty it may have been for the tech on the job. Nevertheless, with patience and time, we got the job done. I ended the call, that little bit prouder. Proud in a sense that I could change a difficult matter into a positive, whilst giving the client the satisfaction of a job well done. Whilst he may have had a visual impediment, his hearing and work ethics made up for it. It was a credit to this Technician and In summary, an appreciation for what most of us take for granted.

Take the wheel and drive your own service experience with our field service portal. 🚀 Empowerment at your fingertips - no more waiting on hold or searching for a rep. Control is power, and we're putting it in your hands. #CustomerEmpowerment #FieldServicePortal #SimplifyYourExperience #CustomerSatisfaction #ServiceExperience #EmpowermentInService #FieldServiceManagement #DigitalTransformation #CustomerServiceTech #SelfServicePortal #ServiceEmpowerment #ServiceAutomation #CustomerControl

Justina Shirley has been a long-term member of the PSS team and currently celebrating a big milestone in the company 🔋 Justina helps our customers with their Hussh Pod technical enquiries, ensuring they are always covered by our rock-solid customer service any day of the year! Here is a little bit about Justina ⬇️ What’s your role in the company? Field service engineer How long have you been with PSS? 6 years! What’s your favourite thing about the Hussh Pod? We are helping companies reduce their CO2 and fuel use ⛽️ Have you got any hidden talents? No. They haven't shown themselves yet! What’s one piece of advice you live by? 'There is no point in being upset or down about things I can't control or change' #fieldengineer #bess #batteryenergystorage #meettheteam #powersavingsolutions #engineers

🚨 𝗙𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗲𝗱 𝗯𝘆 𝗠𝗶𝘀𝘀𝗶𝗻𝗴 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗗𝗮𝘁𝗮? Meet John, a dedicated field technician who faces delays and customer frustration due to outdated info. 𝗧𝗵𝗲 𝗦𝘁𝗿𝘂𝗴𝗴𝗹𝗲: Service Delays: Without real-time updates, every job takes longer. Incomplete Jobs: Missing crucial info means tasks can’t be completed on the first visit. Unhappy Customers: Longer wait times leave customers frustrated. 𝗢𝘂𝗿 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Instant Data Access: Real-time job details and updates at your fingertips. Efficient Service: Get the job done right the first time. Happy Customers: Accurate ETAs and updates keep customers in the loop. Revolutionize your field service operations with the power of real-time data! 🚀 Ready to upgrade your service game? Let’s talk! 🗨️

Remember, urgency is created by a sense that time is of the essence. The customer has to understand, “There will be a possible negative impact if I wait.” The three most straightforward elements for a technician to create urgency are explaining what will happen, what is happening, or offering a limited-time sale.

THE NEXT WAVE OF GREAT AGENTS BUILDING GREAT BUSINESSES HAS BEGUN... Average full time agents are earning $2000 plus weekly providing guaranteed savings for their customers at no cost to the customer. Average Team sizes growing 25% a week Perfect for experienced energy agents, cable agents, ACP benefit agents, or even first time salespeople. If you have a team in or around any of the below Markets and want to begin to learn more about these opportunities

Are your service departments still booked out 2, maybe 3, or 4 weeks? So busy that you just stop answering the phone? Can get your oil change done uhhhhhhh 2025.... So many voicemails you ran out of storage? The answer is no. Nobody was prepared for the last 3 years. A large amount of your customers, of whom the dealer spent 100's of thousands to acquire! Gone. No Techs???? Probably some urgent hires??? paying too much?? Poor attitudes? How many emails are deleted from your systems??? Do you want to fix that this year? or just keep sitting on the point watching cars drive bye. Sales this includes you too! Alot of peeps forgot how to sell a car....... Order takers. ouch. Call me, let's have a conversation. A chat is free. If you allow us to do a FREE REVIEW, I'll even show you where you're leaving 100's of thousands on the table. and how to fix it.