We are thrilled to see United Airlines be recognized for their use of multimodal journeys in their accessibility service. With multimodal, United has raised the bar for customer satisfaction, recording CSAT scores of 80-90% on average. You can read more in our announcement, linked in the first comment. #customerexperience #multimodal #travelandhospitality #conversationalAI
Winners announced! The Opus Research #ConversationalAI Award Winners are (drum roll): Air India (internally developed) The Canadian Automobile Association (Replicant) Memorial Hermann Health System (Gridspace) TXU Energy (Interactions LLC) United Airlines (NLX) Many thanks to fellow judges: Nicolas de Kouchkovsky Martin Hill-Wilson Amy Stapleton Derek Top Proof positive that #IntelligentAssistants are evolving. More details on the Opus Research Web site:
NLX and United Airlines recognized for automating accessibilities service - Read more: https://nlx.ai/news/2024-conversational-ai-awards-recognize-nlx-and-united-airlines-for-automating-accessibilities-service