I had the privilege of joining as a panelist at the esteemed OPEXksa Conference, focusing on Operational Excellence in the transportation and logistics sector. Engaging in discussions with industry experts about the strategic pillars of operational excellence was an enlightening experience.
In my session, I detailed Saudia Technic tri-fold approach to Operational Excellence:
1. Dual Culture Approach: We prioritize absolute perfection in all customer-facing operations, while striving for utmost efficiency and cost competitiveness in back-office support. This mirrors the exemplary balance achieved by Singapore Airlines between their customer-centric front office and efficient back-office operations, setting a high benchmark in the aviation industry.
2. Focused/Industrialized Service: At Saudia Technic, we concentrate on scaling and industrializing a select range of products and services through process optimization and automation. Drawing inspiration from Dr. Devi Shetty’s Narayana Health Group, we admire their incredible efficiency and scalability in providing open-heart surgeries at costs significantly lower than the U.S. Their model, combining high-volume, precision-driven services with a production-line approach, leads to enhanced outcomes and efficiency.
3. Operational Management Excellence: I showcased Saudia Technic’s commitment to data-driven resource allocation and optimization, exemplified by our innovative ST Nova Digital-Twin platform. Reflecting on Changi Airport’s advanced facilities management system, especially their ‘Where2Clean’ app, we see a paradigm shift towards predictive and adaptive operational management, leveraging real-time data for dynamic and efficient operations.
The conference was not merely a stage to showcase Saudia Technic strides in operational excellence but also an invaluable platform for exchanging global best practices, further refining our MRO++ approach.
أبرز ماورد خلال جلسة التميز التشغيلي في قطاع النقل والخدمات اللوجيستية، ضمن أعمال #مؤتمر_التميز_التشغيلي 2023.
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