NMI’s Post

Read our latest blog from Jerry Renkowski, VP of Partner Experience, to find out why walking your merchants through every step of the customer support process is crucial for building long-lasting relationships and reducing support requests.  #FinTech #SaaS #CustomerSupport #NMI

Read our latest blog from Jerry Renkowski, VP of Partner Experience, to find out why walking your merchants through every step of the customer support process is crucial for building long-lasting relationships and reducing support requests.  #FinTech #SaaS #CustomerSupport #NMI

Choosing the right knowledge base software is a decision that sets the tone for your customer support. Look for solutions that offer reliability, credibility, and accessibility. A decision made with care here pays dividends in enhanced customer satisfaction and business efficiency in the long run. https://buff.ly/3JSjhAd #SmartChoices #TechAdvice 💻

#SaaS companies are gaining unprecedented flexibility with usage-based #billing and pricing strategies. Check out this #BillingPlatform blog to learn how you can grow #revenue faster while increasing customer satisfaction!

#SaaS companies are gaining unprecedented flexibility with usage-based #billing and pricing strategies. Check out this #BillingPlatform blog to learn how you can grow #revenue faster while increasing customer satisfaction! https://lnkd.in/grC3ZPEV

Top 11 Service Cloud Features You Should Be Using Customer satisfaction serves as fuel for most (if not all) businesses, and providing exceptional customer service has become more important than ever. Customers nowadays are more aware of what they want and need, and Service Cloud gives businesses access to a powerful set of tools designed to enhance support processes and drive loyalty. In this article, we’ll explore the top Service Cloud features that every organization should be using to deliver the best support to customers. Read more...

True Stories of Customer Service ROI:The real-world benefits of Zendesk Any manager whose business thrives when customers are happy immediately understands the value of excellent customer service. The connection between customer satisfaction and future revenue is well established. The business challenge lies in providing exceptional customer service while at the same time maintaining cost-effective operations. The system used to support customer service has a significant impact on both business outcomes and costs. Based on in-depth interviews with Zendesk customers, this paper investigates the value that customers have received from their investments in Zendesk, a cloud application for better customer service. These customers reported significant, measurable operational savings from their use of Zendesk, in addition to gaining a wide range of qualitative business benefits. Frequently reported areas of quantifiable value include. https://lnkd.in/dEt-8y-2 #customer #benefits #zendesk #

Ever missed a renewal and watched your revenue slip away? It happens more often than you'd think, but there's a solution. Discover how proactive renewal notifications can boost revenue, enhance customer satisfaction, and streamline operations. Check out our latest blog to learn more about the Customer Success Strategy, where Vinod Kumar Gubba shared the Importance of Proactive Renewal Notifications! Don't let another renewal slip through the cracks! #ProactiveRenewal #RenewalManagement #YagnaiQ https://lnkd.in/d-ffRfWy

Boost your hardware shop's efficiency with Nammabilling's billing software. Streamline operations and improve customer satisfaction. Try it today! For more information, please visit our website: bit.ly/4a8rbRe . . . . #HardwareShopSoftware #BillingSoftware #InventoryManagement #EfficiencyBoost #StreamlineOperations #BusinessAutomation #Nammabilling #RetailSolutions #SmallBusinessTools #PointOfSale #CustomerExperience #InventoryTracking #BusinessGrowth  

Are you struggling with a high support ticket volume? We've got you covered! Our guide provides practical strategies you can implement today to reduce support tickets, improve customer satisfaction, and boost your support team's productivity. #SaaS #supporttickets #customersatisfaction #customersupport