northteq’s Post

🚀 Join me at #FutureBanking Digital Banking Scorecard to discuss how #IDnow solutions can support banks and financial institutions to improve the customer onboarding. 👉 Register here : https://lnkd.in/drtTG72F #ux #eidas #digitalidentity #digitalonboarding #futurebanking

Redefining the #customer #journey with #application #optimization! The stakes for an optimal #UX have never been higher. Read the handbook to find out how application optimization drives superior customer experiences.

Even small tweaks and upgrades can make a huge difference. That’s why we regularly improve our product, adding useful features to Atfinity: Software for KYC/KYB/AML and client onboardings. Regular upgrades allow us to:   ✅ Enhance our #UX as we learn how people use our product   ✅ Improve Atfinity’s performance   ✅ Increase our user satisfaction   ✅ Constantly innovate the product   ✅ Gain a competitive advantage   At Atfinity, we regularly conduct meetings where – among other things – we discuss how to make the platform better. Many of our notable #features came to be as a result of such meetings and discussions. There is always something to improve or add, and we are determined to make our #software the best solution for process automation!

Let’s talk about user experience! 🤳 User experience is one of our main concerns when designing products, and a main distinction of IDCanopys solutions☂️. We believe it is at the very center of what our customers look in an online onboarding solution... however, we see that in the market, that is not reflected as it should! A recent study by Forrester Consulting found that "Improve customer experience" was considered the top challenge for financial institutions when over 1000 decision-makers with responsibility for financial crime compliance strategy were consulted. We are more glad than surprised by the figure. But what's in our heads when we talk about user experience? What should one pay attention to, and how can one possibly measure it? Let us give you 3 tips we always keep in mind when thinking about user experience. They are not the only ones to take into account, of course, but we believe they are total "musts" when approaching this topic: *Time: lengthy processes are processes with a bad user experience. As simple as that. *ID availability: in a world where the nationality and country of residence, and sometimes work, are not necessarily the same, offering a wide range of country coverage and a wide range of documents covered will make a difference. The whole experience might be easily ruined if you don’t provide a system for some nationalities or if you don’t accept certain valid #ID documents (like ID cards, resident permits and others) *Background processes and "Auto KYC": There is a family of processes that don’t require user participation to be conducted. Fetching trusted information with the authorization of the user from the mobile phone operator, for example, will provide first-class trusted information with barely any participation of the user in the process. #kyc #ux #userexperience #customerexperience #kyb #onlineidentity #automation

kicking off #Adminovate24 with a discussion on design and user experience in the customer journey through Financial Services.

Are you using your transaction-level data to your advantage? Data captured through transaction workflows can help institutions deliver a personalized UX, as well is in their fight against fraud by understanding an account holder's activity on a holistic level. Learn more in this document >> https://bit.ly/3TN0uKI #banks #creditunions #transactionfraud #checkfraud #userexperience

What does the competitive advantage of #financialservices depends on today? Perhaps you will say that it depends on how well thought out and sufficient the functionality of the digital service is. This is true, but there are four more levels at which the value of the product for consumers is formed. These are the ones that create a delightful user experience, attracting an army of loyal customers and followers. 👉🏼 Check out how much each of these levels is implemented in your service: https://lnkd.in/du3Wxyc4 #uxda #banking #fintech #finserv #ux #uxstrategy

🚀 Excited to share my latest project: 𝗖𝗼𝗿𝗲 𝗕𝗮𝗻𝗸𝗶𝗻𝗴 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 (𝗖𝗕𝗦) 𝗔𝗽𝗽, 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰𝗮𝗹𝗹𝘆 𝗳𝗼𝗿 𝗯𝗮𝗻𝗸 𝗺𝗮𝗻𝗮𝗴𝗲𝗿𝘀! 🔍 Conducted a thorough heuristic evaluation to ensure an intuitive and user-friendly interface. Goal? To simplify daily capital flow monitoring, provide actionable growth analytics, and enable customized report generation. 💡 Key Features: 1. Branch Inflow/Outflow: Filter by month, quarter, year with secure eye visibility control. 2. Growth Analysis: Visual charts for monthly and yearly performance insights. 3. Key Metrics: Track accounts, loans, deposits, insurance, and mutual funds with ease. 4. Reports: Instant access to crucial data at your fingertips. 📊 Enhance decision-making, improve operational efficiency, and support strategic planning with CBS. Check it out now! #UXDesign #UIDesign #UX #BankingApp #HeuristicEvaluation #CoreBankingSolution #BankManagers #FinTech #Analytics #BankingInnovations #StrategicPlanning #UIUXDesign #UserExperienceResearch #UserExperience #DesignThinking #ProductDesign #InteractionDesign #UXResearch #MobileApp #AppDesign #UIUXCaseStudy

Discover a new era in banking, where UX is being  prioritized to redefine banking experience. We are serious about creating intuitive solutions that not only meet but exceed expectations. Meticulously tailored to individual needs, our solutions simplify financial life, offering an experience designed for the way users live and work. The result? Heightened user engagement, setting a new standard for banking satisfaction and empowering individuals with seamless, personalized financial solutions. #FuzzyFish #UserExperienceRevolution #TailoredBanking #IntuitiveFinance

Cons of Capital One Bank from the UX/UI Perspective and Areas for Improvement Account Overview Dashboard Current Issues: Complex Navigation: Users often need to click through multiple menus to access their detailed account information. For instance, finding transaction history, statements, or specific account details can be cumbersome. Overloaded Interface: The dashboard can appear cluttered with too much information presented at once. Users are presented with numerous alerts, offers, and various account details all on the same screen, which can be overwhelming. Performance Issues: During peak times, users have reported slow loading times when accessing their account overview, which can be frustrating when they need quick information. Limited Customization: Users have limited ability to customize their dashboard to prioritize the information they find most important, such as recent transactions, upcoming bills, or credit score updates. Suggested Improvements: Streamline Navigation: Introduce a more intuitive menu layout that allows users to access key features like transaction history, statements, and account settings with fewer clicks. Implementing a persistent sidebar or a top navigation bar with clear categories can help. Example: The dashboard of platforms like Mint or Robinhood provides quick access to account summaries, transactions, and other essential features with a single click, reducing navigation complexity. Declutter the Interface: Prioritize the most critical information and use a clean, minimalist design to present it. Group related information and use visual hierarchy to guide the user's attention. Example: Apple's Wallet app presents a clean interface with only the most relevant information visible at first glance, reducing cognitive load. Optimize Performance: Improve backend infrastructure to ensure faster load times, especially for the account overview page. Utilize asynchronous loading for non-essential elements to speed up initial load times. Example: Google’s Gmail app loads the inbox quickly, with additional elements like promotions and social tabs loading subsequently to enhance perceived performance. Enhance Customization: Allow users to customize their dashboard by dragging and dropping widgets, selecting which account details are most important to them, and setting preferences for alerts and notifications. Example: The dashboard on platforms like Trello or Jira allows users to add, remove, and rearrange widgets to tailor the interface to their needs. Conclusion By focusing on the Account Overview Dashboard, Capital One can address key UX/UI issues such as complex navigation, cluttered interfaces, performance problems, and limited customization. Implementing these improvements can significantly enhance user satisfaction and make managing finances more intuitive and efficient for users. #capitalonebank