A Master Class in customer service from Zuppardos
The day before Thanksgiving, I went to Zuppardo's (a local grocery store) to get what Michelle needed for the next day. She was making special things, so the list was one I wasn't used to executing.
Near the front of the store, I started looking at row signs to see where I should begin. The owner, Joey Zuppardo, asked, "Is there anything you need?"
Trying to be light, I walked over to him, holding the list, and asked, "I know you're the owner of the store and all, but could you go get these things for me?"
He said, "No, but I can tell you what aisles they're on."
He proceeded to take the list out of my hand and sit at his desk, which is near the front door of the store. He began to write and to bark out commands (to me and one of his employees).
"Chopped almonds are right there on that table." "Chopped dates are on aisle 2." I asked him if I could take his picture as he did his gracious work. "No, don't take my picture." He then finished his masterpiece and handed it back to me.
For each item was the aisle number. He made my job easy. What a vivid, wonderful picture of customer service. A Master Class in customer service from the owner.
❤️Thank you, Joey Zuppardo.
#customerservice #servewithexcellence
Senior Director of Food Services at Global Partners Board of Directors National Advisory Group Convenience Channel
2moKudos for being recognized