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Attention grocers: Do you know which in-store browsing factors matter the most to customers? Our data shows that 6 critical drivers can boost episode NPS between 54 and 82 points. ✅ Easy to find items ✅ Store was easy to navigate ✅ In-store signage was clear ✅ Easy to find sales/deals/promotions ✅ Easy to find staff ✅ Browsing through the store inspired additional purchases Read the insights: https://lnkd.in/eBByysGK By: Angie Han #NPS #CX #GroceryCX #GroceryNPS

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