NPS Prism’s Post

View organization page for NPS Prism, graphic

7,042 followers

❗ New utilities research ❗ After a dip in relationship NPS scores correlated with inflation in 2022 and 2023, the utilities industry is starting to see scores rebound as inflation eases. However, customers are still prioritizing cost reduction when it comes to their utility bills. How can gas and electric providers continue this NPS boost? The key is to improve the experience during payment or potential cost-saving journeys such as changing rate plans, learning about new products, and reducing energy usage. Check out the data: https://lnkd.in/eS6JbJvX By: Jonathan Lutkowski #utilities #CX #NPS

  • No alternative text description for this image

To view or add a comment, sign in

Explore topics