NTACT Operations’ Post

Valuing each member of our work team is fundamental to our success, but it's also just our ethos. #everyonematters Lucie, our TLM Training and Support Manager, is a prime example of this. With six years at TLM, her role underscores the importance of good working relationships between teams to ensure that knowledge is shared and goals are aligned. Moreover, Lucie’s commitment to developing strong customer relationships (internal and external) is one of the cornerstones of our service delivery. Client relationships help us truly understand our clients’ needs and enable us to provide our unique services. Her contributions exemplify how valuing every team member and fostering communication and customer relationships are key to delivering great services. #teamwork Aire Innovate #communication

🌟 **Kudos to the Apna Team for Their Proactive Approach!** 🌟 A little while ago, I encountered a significant issue with my account at Apna, which prompted me to share my concerns publicly. It was a challenging experience that required a considerable amount of my time and effort to address. However, now that the issue has been resolved, I believe it is important to also acknowledge and appreciate the positive actions taken by the Apna team. Special thanks to @nirmitparikh **Nirmit Parikh**, the founder, who personally took the time to listen and escalate the matter to ensure it received the attention it deserved. His involvement demonstrated a genuine commitment to resolving the issue and making things right. I would also like to thank **Praveen Kumar**, who reached out and took proactive steps to address my concerns swiftly and with professionalism. Their efforts were pivotal in turning around a frustrating situation. While there were some initial setbacks and miscommunications, leading to a significant investment of my working hours, the responsiveness shown by Apna's leadership and team reflects a dedication to customer satisfaction. This experience has highlighted the need for continuous improvements in the support system, but it is reassuring to see that Apna is open to feedback and committed to enhancing its customer service. I made a public comment because I was facing a serious issue, and now I am making this public post to express my appreciation for the way it was resolved. Challenges are inevitable in any business, but Apna’s approach to handling them shows a willingness to learn and grow. I look forward to seeing the company build upon this momentum and continue striving for excellence in customer experience. Thank you again to **Nirmit Parikh** and **Praveen Kumar** for your dedication and for taking action to resolve the matter. Your proactive approach has restored my confidence in Apna’s commitment to its customers. 🚀 #CustomerService #FeedbackMatters #CustomerExperience #Apna #NirmitParikh #PraveenKumar #ProactiveApproach #ProblemSolving #CustomerCentric #LinkedIn ---

What makes the culture at SSCBR so unique? Hear from our team as they share why SSCBR is a place where people love to work, grow, and support one another. 💙 It’s more than a job – it’s a community where we thrive together. #SSCBR #Teamwork #PositiveCulture #HealthcareFamily #HealthcareCareers #Teamwork #SurgicalSpecialtyBR #SurgicalSpecialtyCenter #SurgicalSpecialtyCenterofBatonRouge

Grateful to receive recognition from our executive management for my hard work on the recent Glia call center project! 🌟 It's truly a team effort, and I couldn't be prouder of what we've achieved together. 👏 Join the conversation and share your thoughts! Have you ever worked on a challenging project? What strategies do you find most effective? Let's inspire and support each other in the comments below. #TeamWork #ProjectSuccess #Gratitude #CW1rockstar #foryouforlife

Expand. The second stage of our C.E.R.T Framework. Expanding your team, building around your core team members, for sustainable growth. Developing a team never ends, and is something that will be a continuous process throughout the expansion of your business. Having the right tools, resources and processes in place will save time, money and effort! #FMC #CERT #SustainableGrowth #TeamBuilding

🌟 At PSM Grup, our employees are the cornerstone of our success! 🌟 Over the years, our growth and success have not just been about strategies, numbers, or innovation, but about people. The dedication, passion, and commitment of our team have been the driving force behind every achievement we’ve celebrated. 📊 Studies show that companies which invest in their people enjoy up to 22% higher profitability and experience greater long-term sustainability. Why? Because people drive creativity, operational excellence, and customer satisfaction—pillars upon which we’ve built our vision. By focusing on empowering our workforce, creating an inclusive and engaging culture, and supporting personal development, we’ve unlocked new potentials. It's this human-centered approach that leads not only to sustainable business growth, but to a future where both the company and its employees thrive together. A huge thank you to all our employees for being the backbone of PSM Grup. 🚀 Together, we continue to reach new heights! 🌍💼 #PeopleFirst #SustainableGrowth #EmployeeSuccess #PSMGrup #HumanCenteredBusiness #Teamwork #BusinessDevelopment

Are you down with SCC? Progress continues on this “Teamwork Tuesday” 🇺🇸 … Teamwork makes the dream work #february2024 #precastconcrete #thesheaway #teamworktuesday #scc #selfconsolidatingconcrete #madeintheusa🇺🇸 #teamworkmakesthedreamwork

Spotlight your safety innovation success to the cargo industry – enter the TT Club Innovation in Safety Award! Entries are now coming in for the TT Club Innovation in Safety Award. You are also invited to make a submission, anyone involved in cargo logistics who can show a demonstrable improvement to safety is welcome to make an application. ICHCA International, the global cargo handling association, has launched the TT Club Innovation in Safety Award inviting entrants to submit details of their innovations by 15 November 2024. The Award, which is open to an individual, team or company involved in cargo logistics, has seen the prestige associated with winning or being highly commended, grow year-on-year. Past winners have ranged from individual entrepreneurs and specialist suppliers to employee teams in major industry businesses. Entrants are required to show that a product, idea, solution, process, scheme or other innovation has resulted in a demonstrable improvement in safety. Details of how to submit entries and of the judging criteria can be found: https://lnkd.in/eJzMF2wb #safety #cargohandling #award

📚How to Improve your Teamwork and Collaboration Skills📚 In this month's Dear Karen column in PQ Magazine, Karen Young shares advice for professionals looking to improve their collaboration skills, including the key ingredients that enable effective teamwork and the importance of being able to work well with others to enhance your career. Daisy.Duncan@hays.com 01316038374

Let Us introduce you to Josselin Ayala Valenzuela, the head of the Training and Development Department for RGN! She has been working in the Teleperformance industry since 2011. She has experience as a Customer Service Representative in specific areas such as Sales & Retention, Executive Services for Escalated Calls, and Quality Analyst, where her interest in mentoring began. "For now, I am enjoying discovering who I am and what I want to be in the future, and I am in the correct place to unmask it." If you want to learn more about Joss, stay tuned to read the full article in our Newsletter! #GettoKnow #RGNSquad #QualityAssurance