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The third primary reason CPQ systems fail is inflexibility ❌ Many legacy CPQ systems are struggling to keep up with modern demands due to their complex and rigid rule structures. Inflexibility creates significant challenges: 🔹 Bottlenecks and expertise dependency 🔹 Workarounds and errors by users trying to bypass the system, leading to unexpected outcomes and errors. 🔹 Complicated rules obscure revenue flow verification and customer cost transparency. In this article, we discuss ineffective workarounds and effective solutions for businesses with stable sales motions/pricing models and businesses with evolving models. Explore this issue further and learn about the other three common points of failure; read the full article here ➡️ https://hubs.la/Q02xQQ7_0

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Daniel Hu

SaaS Strategy & Ops Advisor | 4X Startup Operator | Entrepreneur

2mo

So true. I have seen one of my clients implementing a legacy CPQ system and being left with siloed data -- the order details (quantity, unit price, discount, etc) have to reside in the CPQ and are no longer in the CRM-- thus creating huge issues in transparency and ability to analyze the data. And the CPQ process was only used on 5% of all orders! A better streamlined CPQ is definitely needed.

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