Numerator’s Post

The Numerator Consumer Electronics Tracker provides quarterly insight into omnichannel consumer buying behavior in select electronics categories. Here’s what we learned in the latest update through Q1 2024: 📅 November and December are the most popular months for electronics purchases, followed by July. 🏬 53.9% of consumer electronics buyers said the price of their item was about what they anticipated ahead of purchasing, while 25% said it cost less than they anticipated. 🎮 The most common ways shoppers discovered their electronic items were in-store (32.8%), on retailer websites (26.1%), and from recommendations from family or friends (22.2%). Learn more: https://bit.ly/4avpb5B #Numerator #electronics #consumerbehavior #insights

Newly refreshed with data through 2023, the Numerator Consumer Electronics Tracker provides quarterly insight into omnichannel consumer buying behavior in select electronics categories. Here’s what we learned in the latest update: 💻 Gen X and Millennial shoppers are the most likely to purchase electronics throughout the year. 📅 Across all consumers, November and December are the most popular months for electronics purchases, followed by July. 🏬 The most common ways shoppers discovered their electronic items were in-store (32.8%), on retailer websites (26.1%), and from recommendations from family or friends (22.2%). Learn more: https://bit.ly/4avpb5B #Numerator #electronics #consumerbehavior #insights

When it comes to buying electronics consumers are flocking to two brands: Best Buy and Amazon. That's a top finding from Numerator's Consumer Electronics Tracker report which provides insight each quarter on omnichannel buying behavior. #CX https://lnkd.in/eqZFSc82

💡 By 2024, online purchases are projected to reach 20.1% of global retail sales, totaling $6.33 trillion, according to forecasts. To stay ahead, shoppers expect brands to provide a seamless omnichannel experience. Looking for the top three headless commerce platforms for your business in 2024? Check them out here: https://okt.to/Edrm0J

People and profits are the essence of retail. As omnichannel operations dominate the industry, customer expectations continue to rise and retailers need to quickly adapt. SKU data leaves room for error, as it’s confined to product-wide tracking. Item-level data increases inventory accuracy, from a current industry average of 65% to more than 95%. And high inventory accuracy can lead to increased sales and profits. Download this free white paper from Mojix and learn about the key differences between SKU and item-level data and why it matters in achieving true end-to-end traceability. Download Now: https://lnkd.in/gaXqRFv5 #itemlevelvisibility  #retailinnovation  #accuratedata 

As an online or omnichannel retailer, the importance of promoting your payment options at the start of your customer journey should not be underestimated. We know customers often browse with a budget in mind. But, if they know they can spread the cost instead, they may well decide to look at other options. This could influence their purchasing decisions from the get-go, helping you to increase sales and boost your average order value. But how can you make finance work harder for your business? Click here to read expert tips from Novuna Consumer Finance 👉 https://ow.ly/Ehj450T31lO #ConsumerFinance #RetailFinance #PaymentOptions

Integration between the different channels should, be able to identify that the same request for the same customer is already pending through another channel and ask where the customer prefers to continue

Offering an Omnichannel Support has become standard.  What I strongly suggest is to check whether your clients do not send multiple inquiries using different channels (Phone, E-mail and Chat) for the same request. This will create what we consider as "double counting" inquiries leading to unnecessary volume of tickets There are different ways to control and avoid it, want to share how you manage it in your organization?

How well does your company stand out at the time of year when the market is flooded with similar products & high promotions? The post-purchase services offered to your customers could be the key to converting their virtual browsing into sales at this time. Deloitte reviewed and tested 145 companies’ offerings for Cyber Week Delivery, Holiday Cut Off Times & Post Holiday Return Services. Read on to see how your peak season services compared to the benchmarks we established and to learn more about new services leading companies are offering to combat peak season challenges. Contact us to learn more about Deloitte’s Omnichannel Competitive Landscape Services. https://lnkd.in/eE4Ctxsb #SupplyChain #Omnichannel #Retail #Innovation #HolidaySeason #OmnichannelRetailStrategiesandTrends

What does it take to master the art of omnichannel retail experiences? 🎨 “The first priority is to get the physical space connected and working in the digital world. Most importantly, you must get your audience connected. Most of them shop with their phones in their purses or pockets. Well, you have to turn shopping into a ‘phone in the hand’ experience. The value you can create by doing this is enormous, and it should be a strategic priority for all retailers.” Tim Mason, CEO of Eagle Eye, and Ryan De Boer, CFO of Loyalty & Reward Co discuss what it takes to engage customers in today’s multi-touch retail environment in this exciting new webinar, "Future of Omnichannel Retail.” ▶️ Watch on-demand now: https://hubs.ly/Q02klfrd0 #OmnichannelRetail #customerexperience #personalizedpromotions #loyalty