Nursyafirah Abd Rahim’s Post

Bank Alfalah Limited Why do you want to prove that you are the most terrible bank to deal with? If your customer service got no time to confirm a simple request even after multiple reminder requests, better shut it down so we can opt for other banks. #banking #customerservice Anyone who can connect me to someone more reasonable with the job at Bank Alfalah? Kashan Samuel FCMA, JAIBP, MA (Eng), IFIC Amjad wali Ramsha Tariq Sanya Salman Yahya Khan

Bank Alfalah Limited is dealing the most unprofessional call center industry I've ever encountered. Unfortunately, this is not my first negative experience with them. The way they treat customers is completely unacceptable. When their agents hang up on me, they claim it's a "systemic drop," but conveniently, this never happens when they're warned about call drops at the beginning of the conversation. Their agents lack professionalism, often shouting and making assumptions, forcing customers to listen to them. They fail to provide solutions, and when unable to handle a call, they claim their senior/team lead is unavailable, leaving customers with no choice but to agree. My last case, which took 3-4 months to resolve, was not closed due to incomplete details, despite numerous calls requesting additional information. I'm fed up with their poor service, including looting, shouting, disrespect, and making me feel like I'm the one who chose to open an account with Brand Bank Alfalah. I will stop using their services and ensure no one in my contact list suffers the same way I did. #shame #bankAlfalah #poorcustomerservice #boycott

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How to make a shity e-com? Step 1: Copy what AlfaMall is doing Step 2: Done!! CC: Bank Alfalah Limited I was trying to buy something from your AlfaMall and I couldn't even get to the checkout screen. How do you get people to buy products from there is beyond my understanding. Your site is super-super-super slow. No wonder your bank service is also shity. #bankalfalah #alfamall #badservice

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The largest, most scalable branch and the only digital lifestyle branch any Bank needs is robust, reliable, self service, 24/7 Internet and mobile banking with excellent back end customer support via chatbots, email, call helpline. Even if I live 500 metres from Zamzama and am a Premier/Priority Client, I would still almost always prefer using the Alfalah Rapid web, app portal at home to open an account, apply for a credit card instead of visiting the branch. When I applied for a credit card via Rapid, I got a message to visit any nearby branch to have my bio taken for further processing. Front line staff refused to cater to this request. There was a lack of knowledge on the processes around 'Rapid' platform. I then applied for a credit card again, directly with someone in the Alfalah credit card department with a reference of a higher up and found instant success. As an Alfalah shareholder, I would much prefer if it focus on fully utilising its app, web banking over increasing unnecessary operational costs of a brick and mortar operation that has no scaling benefit. Alfalah's app is a lot more innovative than local banks. However, the app often glitches. Needs to adopt the lean code approach of Standard Chartered's app. Cut out the unnecessary bits on the main landing page, loading pages, such as guessing a winner from the World Cup T20 cricket matches to have a chance to win orbit points. In UAE's First Abu Dhabi Bank app such promos aren't on the main page. And there has to be a lot more technical training of bank staff so they can help customers with simple, recurring issues like how to go about solving for OTP not being received on a ported sim. Alfalah, HBL invest heavily in tech but its branch banking networks need to learn from Al Habib where experienced, retained operations staff (like the one in their Ittehad Branch) is a lot more helpful, useful to a customer. The Zamzama Branch is pretty. But I absolutely don't want Pakistan's banks to be splurging at gimmicks like VR Headsets while neglecting what truly matters-a reliable app with all the options we need that we can use from anywhere and that has the best security practices while still being super convenient, intuitive to use.

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Good opportunity