Nutrisystem, Inc.’s Post

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We are excited to partner with PayPal, helping to streamline and improve our customer experience.

My husband has been on Nutrisystem for more than one year. He has not lost any weight. He attempted to cancel the program in early 2024 but since you can only edit but not cancel the program on the website, cancellation requires a phone call with a long wait time. He tried twice, unsuccessfully, to reach a representative and so he kept delaying the shipment. Unfortunately, he never did cancel and in April he received a shipment. Knowing that, although we had tried twice, we never actually canceled, we accepted responsibility and consequently, our freezer and pantry are full of Nutrisystem. We called Nutrisystem as soon as we received the April delivery and canceled. Today, we received another shipment of the non frozen food and called Nutrisystem to say that the program had been canceled in April. We could see from the Nutrisystem website that the frozen food had not yet been shipped and we asked them to pull it back. We spoke to Sean in Sales and then Ieshia in Customer Service. They both said that they could not pull it back and that nothing could be done. Ieshia offered me a $100 credit or a reshipment of the food in one month's time. PLEASE turn the frozen shipment around and issue credit to my credit card.

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Wellfully done PayPal This is a value rich partnership. Like Nitin Chaudhary stated being customer obsessed; thinking like the customer, knowing that a grain of sand might as well be a boulder that can derail the path of a pursuing buyer ready to checkout. Every microscopic detail must be addressed in order to allow the Nutrisystem, Inc. customer to enjoy a clear path to complete the transaction. #coldchain #perishables #ecommerce

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