Nzinga Orgill MBA’s Post

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The Future of CX is Inclusive: Get Ahead with Actionable Steps

Dear LinkedIn Community, I hope this post finds you well as I share a deeply personal and emotional transformation in my professional journey. It's a shift from the broader landscape of anti-racism advocacy to an intensely heartfelt commitment to diversity, equality, and inclusion within the aviation sector. 🌐🌈 Nearly two decades of navigating the intricate pathways of airports, from front line to senior leader, has been a professional endeavour and a profound personal experience. My frequent travels, filled with the stories and emotions of passengers, have woven a tapestry of experiences that now beats at the core of my advocacy. As I stand at the crossroads of the aviation industry, I can no longer disregard the unacceptable and non-inclusive practices that affect passengers with protected characteristics. It's a visceral wake-up call, urging me to challenge the status quo, spark soul-stirring conversations, and drive the industry towards a significant transformation. ✊✈️ In a world more interconnected than ever, the economic consequences of excluding specific groups through inhumane and degrading treatment are not just statistics; they are stories etched in pain. It's not merely about fostering inclusion but recognising the profound potential of embracing diversity at every juncture of the aviation experience. 🌍💙 This shift is not just a professional evolution; it's a personal metamorphosis born out of passion, a burning desire to provoke thought, and a relentless commitment to disrupt narratives perpetuating exclusion. It's a soul-stirring call to action, grounded in compassion, empathy, and an unwavering dedication to serving every passenger, regardless of their background, identity, or protected characteristics. Having absorbed the richness of the passenger experience, I now stand armed with a laser-focused commitment, ready to challenge norms, ignite heart-touching conversations, and co-create an aviation sector that authentically embraces diversity, equality, and inclusion at every altitude. I invite you to join me on this profoundly transformational journey as we liberate ourselves from outdated practices and propel the aviation industry into a future defined by a unified commitment to an inclusive and uplifting sky. Together, let's elevate the conversation and soar beyond boundaries, carrying the beating heart of humanity with us. #AviationInclusion #DiversityMatters #ElevateTheSkies #InclusiveFuture #PassengerPerspective 🌈✈️ ____________________ 🌟 Hi, I'm Nzinga Orgill. I aim to revolutionise aviation and enhance the passenger end-to-end journey through the transformative power of inclusion, AI, innovation, and passenger insights. If you resonate with this post, take the next step: 👩🏾🤝👩 Slide into my DMs to explore how we can enhance accessibility, equity, and inclusion for passengers from protected characteristic groups! ✈️💙 #InclusiveAviation #ConnectWithMe

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Yinka Ewuola

Driving Consistent Cashflow for Ambitious Businesswomen with my Holistic Success Method [Mindset is NOT enough! Strategy, Energetics, Business Thinking] | Join my 12-Week Cashflow Accelerator (Enrollments Now Open)

10mo

Such a brilliant niche for you incredible lady, excited to see this.

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Hannah Mitchell

Professional talker 📞 | Cold Outreach specialist & conversation starter 🎙️| DM your sales questions

10mo

I am so excited for this new chapter for you and the business. Let’s go ✈️✈️✈️

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Shareen Sinclair

Business Coach for Plumbers

10mo

Love this niche for you. Changing the aviation industry, one passenger at a time.

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Jessica Huie

Communications & Media Consultant | Trusted Publicist to Leaders and Entrepreneurs | Champion of Purpose-Driven Leadership. Empowering Visionaries, Crafting Impactful Narratives, and Amplifying Voices

10mo

Yes and more yes to you creating transformation in this space! 💫

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