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The Future of CX is Inclusive: Get Ahead with Actionable Steps

Pride Month in Aviation: Let's Talk About the Elephant in the Room 🏳️🌈✈️ Pride Month is a time to celebrate LGBTQ+ lives, and while rainbows and parades are fantastic, let's dive deeper. Are we really talking about the whole LGBTQ+ community in aviation? 🤔 Here's the thing: being LGBTQ+ isn't a one-size-fits-all experience. The challenges faced by someone in London can be worlds apart from those faced by someone in Lagos or Mumbai. We need to acknowledge how race, culture, and ethnicity play a huge role in the LGBTQ+ experience, especially when it comes to travel. So, what's the elephant in the room? 🐘 It's the fact that we often overlook these intersections. We need to understand how homophobia and transphobia can look different in various parts of the world, and how they often get tangled up with racism and cultural norms. It’s about creating an industry where everyone feels safe and welcome, no matter who they are or where they're from. Here's what we can do to make a real difference: 1. Diversify Representation: Let's see all faces of the LGBTQ+ community in our marketing, training, and leadership – not just the ones we're used to. 2. Get Real About Cultural Competency: Train staff to understand and respect the unique experiences of LGBTQ+ people from different backgrounds. It's about more than just avoiding offensive language; it's about genuine empathy and understanding. 3. Partner Up: Let's work with LGBTQ+ and human rights organisations around the world. They know the local landscape better than anyone and can help us make a real impact. This Pride Month, let's go beyond the celebrations and commit to creating a truly inclusive aviation industry. 🌍 Let's make sure everyone feels seen, heard, and valued, no matter where they're flying from or to.What are your thoughts? How can we make aviation more inclusive for LGBTQ+ people around the world? Let's get this conversation started! 👇 #UnpackFridays #PrideMonth #Aviation #LGBTQ #Intersectionality #DiversityAndInclusion #Equity #TravelForAll #BeyondRainbows #GlobalInclusion

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