OBSESSION’s Post

𝐑𝐨𝐠𝐞𝐫 𝐃𝐨𝐬𝐰𝐞𝐥𝐥’𝐬 𝐠𝐫𝐨𝐮𝐧𝐝𝐛𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐟𝐨𝐫𝐦𝐮𝐥𝐚 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝟏𝟗𝟔𝟎𝐬 𝐭𝐡𝐚𝐭 𝐬𝐭𝐢𝐥𝐥 𝐬𝐡𝐚𝐩𝐞 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐭𝐨𝐝𝐚𝐲 🕰️🚀 💡 This gentleman, Roger Doswell, in the 1960s, broke down the concept of a hotel into its individual elements 🏨✨ He identified 𝟓 𝐝𝐢𝐬𝐭𝐢𝐧𝐜𝐭 𝐞𝐥𝐞𝐦𝐞𝐧𝐭𝐬 𝐭𝐡𝐚𝐭 𝐦𝐚𝐭𝐭𝐞𝐫 when a traveler decides to stay at a particular hotel 🌍✈️ 📍 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: It refers to the accessibility, attractiveness of the surroundings, free from noise 🗺️ 🛁 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐢𝐞𝐬: It refers to the room, restaurants, bars, meeting rooms, function halls and recreation facilities such as pool, spa, gym etc. 🏊♀️🍽️ 🤝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: It refers to the availability and quality of services provided through the facilities 💯 (this is a bit more nuanced which I will cover in detail later) 🖼️ 𝐈𝐦𝐚𝐠𝐞: It refers to the way travelers perceive it. It's a by-product of location, facilities, services and enhanced by its name, appearance, atmosphere and associations (who stays there and what people say about it) 📸 💰 𝐏𝐫𝐢𝐜𝐞: It refers to the value provided by the hotel through its location, facilities, service and the image. 💳 🔥𝘍𝘶𝘯 𝘧𝘢𝘤𝘵: 𝘔𝘰𝘴𝘵 𝘰𝘯𝘭𝘪𝘯𝘦 𝘩𝘰𝘵𝘦𝘭 𝘢𝘯𝘥 𝘳𝘦𝘷𝘪𝘦𝘸 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮𝘴 🌐✍️ 𝘶𝘴𝘦 𝘵𝘩𝘦𝘴𝘦 𝘦𝘹𝘢𝘤𝘵 𝘤𝘳𝘪𝘵𝘦𝘳𝘪𝘢 𝘵𝘰 𝘦𝘷𝘢𝘭𝘶𝘢𝘵𝘦 𝘴𝘵𝘢𝘺𝘴 𝘣𝘦𝘤𝘢𝘶𝘴𝘦 𝘵𝘩𝘦𝘺 𝘧𝘶𝘯𝘥𝘢𝘮𝘦𝘯𝘵𝘢𝘭𝘭𝘺 𝘪𝘯𝘧𝘭𝘶𝘦𝘯𝘤𝘦 𝘨𝘶𝘦𝘴𝘵 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯 🛌✅ #hotelindustry #hotels #guestsatisfaction

✨ Picture this: you're staying at a luxurious hotel, ready to indulge in the best experience possible. As you check in, a friendly staff member greets you with a warm smile and offers an intriguing opportunity—a chance to elevate your stay through guest service upsell. But what exactly is it, and how can it give hotels a competitive edge? Let’s dive in! 🌟 Guest service upsell is all about offering additional services or upgrades that enhance a guest's experience, creating a sense of exclusivity and personal attention. 🛎️ It goes beyond basic amenities, adding the wow factor that keeps guests coming back. By tailoring offers to individual preferences, hotels set themselves apart from the competition. The key to successful upselling? Understanding your guests and anticipating their needs. 🧳 Skilled staff can suggest upgrades like rooms with breathtaking views 🌅, relaxing spa treatments 🧖♂️, or exclusive dining experiences 🍽️, all designed to add value and leave a lasting impression. Why is this so crucial in today’s hospitality industry? In a world where guests seek unique, memorable moments, personalized upsell options give hotels a significant advantage. 💼✨ https://lnkd.in/dd52YyPk #GuestService #UpsellingSuccess #PersonalizedExperience #HotelExcellence #CompetitiveEdge #MemorableMoments #LuxuryHospitality #GuestSatisfaction #TailoredServices

Transform Guest Satisfaction & Boost Efficiency with Otello GuestApp! Tired of outdated guest communication and manual processes? Otello GuestApp is the modern solution designed to streamline operations and enhance the guest experience. With Otello GuestApp, your hotel can: - Enable seamless two-way chat between guests and staff, ensuring prompt response to requests and inquiries. - Facilitate in-app purchases for room service, spa treatments, and other hotel amenities. - Automate routine tasks like check-in/check-out and service requests, freeing up staff for more personalized interactions. - Collect real-time guest feedback to identify areas for improvement and optimize your services. - Offer a modern, tech-savvy guest experience that differentiates your hotel from the competition. Otello GuestApp seamlessly integrates with your existing systems and is customizable to meet your specific needs. Contact us today for a demo and see how Otello GuestApp can transform your hotel operations! bit.ly/guest_app #Hotech #DataHarmony #OtelloGuestApp #hoteltech #hospitality #guestexperience #hoteliers #guestapp

Transform Guest Satisfaction & Boost Efficiency with Otello GuestApp! Tired of outdated guest communication and manual processes? Otello GuestApp is the modern solution designed to streamline operations and enhance the guest experience. With Otello GuestApp, your hotel can: - Enable seamless two-way chat between guests and staff, ensuring prompt response to requests and inquiries. - Facilitate in-app purchases for room service, spa treatments, and other hotel amenities. - Automate routine tasks like check-in/check-out and service requests, freeing up staff for more personalized interactions. - Collect real-time guest feedback to identify areas for improvement and optimize your services. - Offer a modern, tech-savvy guest experience that differentiates your hotel from the competition. Otello GuestApp seamlessly integrates with your existing systems and is customizable to meet your specific needs. Contact us today for a demo and see how Otello GuestApp can transform your hotel operations! bit.ly/guest_app #Hotech #DataHarmony #OtelloGuestApp #hoteltech #hospitality #guestexperience #hoteliers #guestapp

Kicking off the week with a reminder: true profit isn’t about squeezing every dollar; it’s about maximizing value.💡 The key? Pricing that fits the guest, the timing, and the value. What’s your go-to tip for maximizing profit without losing guest satisfaction? Drop it below! #MondayMotivation #RevenueManagement #HotelStrategy #Hotels #HospitalityIndustry

How does Hyatt approach hotel development? 🏨 In this episode, I had the pleasure of joining Fritz Dickamp at #FHSworld to discuss hotel development across Europe and the Middle East. We explored the evolving hotel investment landscape and its implications for the future of the hospitality industry. I shared insights into how Hyatt strategically positions its brands to align with the unique needs of each acquisition—and the advantages that come with partnering with a globally recognized brand. #InaHyattWorld #HyattEAME

The Secret to Guest Satisfaction: Preferences + Attention to Detail In hospitality, creating a memorable stay is about more than just a place to sleep. It's about exceeding expectations! So, how do hotels achieve this? * Guest Preferences Matter: By taking note of guest preferences (like favorite pillows, dietary restrictions, room locations or room temperature) and incorporating them whenever possible, hotels show they value their guests' individuality. * Details Make the Difference: From ensuring spotless rooms to offering thoughtful amenities, meticulous attention to detail elevates the guest experience. It creates a feeling of being cared for and sets the hotel apart. #luxury #hotels #service #experience #guest

Hospitality is more than a servise; it's a philosophy of warmth, empathy and genuine connection. It's the art of turning moments into memories that last a lifetime. At our hospitality management company, hospitality is at the heart of everything we do. #mayorhospitalitymanagement #mayor #hospitality #management #luxury #resort #greece #corfu #experience #hotels

In today’s competitive hospitality landscape, creating personalized experiences for guests is more crucial than ever. By tailoring interactions and services to individual preferences, hotels and restaurants can significantly enhance guest satisfaction and loyalty. Here are some key ways the industry is leveraging personalized experiences: 1. **Customized Guest Interactions**: Recognizing and remembering guest preferences, such as special occasions or favorite amenities, makes guests feel valued and appreciated. 2. **Data-Driven Personalization**: Using technology to track and analyze guest preferences allows for tailored recommendations and services. 3. **Enhanced In-Room Experiences**: Offering personalized room settings and amenities based on guest profiles ensures a comfortable and memorable stay. 4. **Unique Local Experiences**: Curating local tours, dining experiences, and partnerships with local businesses to provide guests with authentic and exclusive experiences. 5. **Pre- and Post-Stay Engagement**: Engaging with guests before their arrival and following up after their stay fosters a continuous personalized experience. By focusing on these personalized services, hospitality businesses can stand out from the competition, build stronger relationships with guests, and drive repeat business. #HospitalityIndustry #GuestExperience #CustomerSatisfaction #Personalization #Travel #Hotels #Restaurants #HospitalityTrends #CustomerLoyalty #Tourism #InnovationInHospitality

The type of F&B you want in your hotel --> Community driven --> Detail focussed --> Convenience --> Curated --> Innovative --> Making memories The type of F&B you don't want in your hotel --> Lack of story --> An amenity --> Convenience over quality --> Ignore feedback --> Diluted message --> Boring It isn't hard to do more of the things In the do's... Than the don'ts, You just have to think a little differently. Who agrees? 🙋🏼♂️ --------------------------- PS. If you want to know how we help hoteliers shift from the don'ts to the do's... 📲 Reach out on DM and let's chat Scot Turner Need more time? Ring the 🔔 in my profile to see more #innovation #thinkdifferently2024 #hospitality #hotels #hotelsandresorts