Ofgem’s Post

We're proposing an increase to compensation payments from £30 to £40 when suppliers fail to meet the Guaranteed Standards of Performance (GSoP). This follows feedback from our initial proposals in May, confirming our approach to update payment levels based on inflation since 2015. These measures would ensure energy suppliers provide compensation when standards aren’t met, including meter fault resolution and late supplier switching. Follow the link for more on how this proposal could benefit consumers ⬇️ https://ow.ly/7iN350SP0CB

In November 2023, we announced the introduction of a new regional strategic planning function, delivered by National Grid ESO. The Regional Energy Strategic Plan (RESP) will enable the coordinated development of the energy system across multiple vectors. It will enable proactive network infrastructure investment, while supporting a cost-effective transition to net zero. We are seeking feedback from stakeholders on three key areas: 🟠 Key building blocks of the RESP 🟠 Regional governance arrangements 🟠 Boundaries of each region The consultation is open for 10 weeks, with a final decision expected in Winter 2024. Stakeholder feedback will be crucial in refining our framework - review our proposals and submit your response by 8 October ⬇️ https://ow.ly/p7HZ50SN6Iz

We’re extending our guarantee that all customers will have access to the cheapest available deals until at least until the current expiration date of 31 March 2025. We have listened to feedback: customers have the right to switch suppliers for better service, or more support, but this decision ensures suppliers don’t offer cut-price tariffs only to new customers. Read more on why we took this decision ⬇️ https://ow.ly/K1VZ50SMStv

We have confirmed Elexon as market facilitator for local energy flexibility ⚡ As market facilitator, Elexon will spearhead and enable greater flexible energy use across GB’s local electricity distribution networks. It will play an important part in creating more joined up and coordinated local flexibility markets and make a critical contribution to the Government's target for clean power by 2030. Follow the link for more on how this appointment will help with local flexibility markets in the future ⬇️ https://ow.ly/gmaY50SN6Fm #RenewableEnergy #NetZero #EnergyTransition #Renewables

Some of our senior leadership team recently visited Community Action Northumberland, a recipient of Ofgem schemes who performs important work with off-gas and off-grid households across a very rural area of Great Britain. This was an opportunity for our team to engage with a community organisation about the vital work they do to support rural energy consumers, and to engage on the some of the unique issues faced by rural communities in the North East of England. Follow the link to see what they do ⬇️ https://ow.ly/SPxX50SK5oY Ofgem is aware of the impact of fuel poverty on rural communities and our leaders discussed the challenges faced by rural consumer as well as how we work with community organisations to tackle these difficulties. We look forward to continuing to work with organisations to consider how energy policy can consider the unique experiences of rural and off-gas/off-grid households. Also visiting from Ofgem were Irina Dihanova, Yogita Nagara, Hilary Hill and Vic Tuffen BSc (Hons) CEng FIGEM FCMI MEI.

This week, our chair, Mark McAllister and Penny Fox Deputy Director of Strategic Communications, along with other senior leaders paid a visit to NationalGas test facility, FutureGrid. The team met with Jon Butterworth, CEO of National Gas, and had the opportunity to hear from Jon and his team about the infrastructure which National Gas has developed to test the safety and effectiveness of transporting hydrogen via gas transmission assets. Our team were also greatly pleased to hear from National Gas about the findings from their FutureGrid Phase 1 Closure Report conduced at the facility at DNV Spadeadam – welcoming the new data within as an additional source we will use to consider the role of hydrogen in our future energy system. Follow the link for National Gas’ report ➡️ https://ow.ly/F64O50SJTFj We look forward to continuing to engage with stakeholders across the energy market as we consider the best path towards a cleaner, more affordable and more secure energy system for the future. Also visiting from Ofgem were Irina Dihanova, Yogita Nagara, Hilary Hill and Vic Tuffen BSc (Hons) CEng FIGEM FCMI MEI.